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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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January 16, 2023

Always a pleasure. Truck taken in and promptly serviced. Courteous staff. Excellent all the way around. More

by SCT7920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Bickness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

January 15, 2023

It was my good fortune Lauren Kelly answered the phone when my rav broke down. Of course I was very upset but she talked me through all my options and we were able to get the car in to service dept. s More

by Odie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Kelly
Jan 16, 2023 -

Oak Lawn Toyota responded

Odie, It's great to hear that Lauren was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

January 14, 2023

Good service, professionals, no wait time, explain everything and check so many points, good prices More

by oday.saud
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Oak Lawn Toyota responded

Oday, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Sal and our team, and we look forward to working with you again. Juan Vazquez, Service Manager

January 14, 2023

Last two times customers come in an the part they said was in not in. There’s seems to be part communication issues with other items as well More

by michaelwhite1789
Recommend Dealer
No
Employees Worked With
Unsure which parts guy
Jan 19, 2023 -

Oak Lawn Toyota responded

Michael, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Juan Vazquez, Service Manager

January 14, 2023

Pleasant, helpful, and empathetic about my car problem. Prompt and quick service. Appreciate the outstanding service. More

by Page
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2023 -

Oak Lawn Toyota responded

Page, Thank you for your business and this review. We're happy to hear Joseph and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

January 13, 2023

Did repairs in a timely manner, took care of the problem. Didn't have to leave my vehicle for 24 or 48 hours. More

by Ruthhome19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Kelly
Jan 13, 2023 -

Oak Lawn Toyota responded

Ruth, We are very happy to have provided you with such a positive experience! Lauren and our team sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

January 13, 2023

Thank you Juan and Keith for resolving my dashboard lights codes. I can in for some recalls and dashboard lights came in. I was able to reschedule an appointment and Toyota resolved the issue quickly! More

by 9jryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2023 -

Oak Lawn Toyota responded

John, Thank you for the kind words for our service department! We look forward to sharing your compliments with Juan and Keith, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

January 12, 2023

Toyota Oaklawn service center employees were very professional and courteous. My car was serviced in a timely manner. The waiting room was clean and the work area that was visible was clean also. I w More

by gloriagreen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Kelly
Jan 13, 2023 -

Oak Lawn Toyota responded

Gloria, Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

January 12, 2023

Very efficient - once I pull in the shop they’re ready to take my vehicle. Great communication . More

by spetrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vito Dinella, Carlos Osuch
Jan 13, 2023 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear Vito, Carlos, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

January 11, 2023

Have been buying Camrys from Bob Spee for 30 years - just bought #13. He is the absolute best! He will take care of you in every way when buying a car. More

by DeniseLMartin
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 12, 2023 -

Oak Lawn Toyota responded

Thank you, Denise, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

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