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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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May 17, 2023

Travois has been maintaining my vehicle for years. He performed an oil change, tire rotation, and inspection during this visit. In the past, Travois has resolved issues on my vehicle that other Toyo More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travois Powers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Michelle, and we are thrilled that you found your experience with us here at Oak Lawn Toyota to be a positive one. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

May 17, 2023

The staff was very helpful and explained why each action was necessary. I’m very pleased with the results. More

by DKRYSTOF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

May 17, 2023

I brought my car in for a recall, while making the update I was told my pcv valve was starting to stick an it's 450.00 to replace it, after checking around no one else price was more than 150.00 to replace i More

by Aharris304
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Osuch
May 21, 2023 -

Oak Lawn Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Juan Vazquez, Service Manager

May 17, 2023

Guys were very prompt professional and the prices are very good seems to be the on time on spot place to go to for repairs I will definitely be going back as a woman I didn't feel cheated at all . Thank More

by revoridatRTW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Bickness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All the employees there are very professional
May 18, 2023 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

May 16, 2023

I’m very happy with my new Camry XLE Hybrid. My salesman was Bob Spee & he was extremely helpful in my decision to purchase this vehicle. More

by jkfao
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Novoa
May 16, 2023 -

Oak Lawn Toyota responded

We are very happy to hear that Bob provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

May 15, 2023

Very slow service, barely near the car and held us for almost 3 hours. Server was nice though. More

by beata.stefaniak15
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Juan Vazquez, Service Manager

May 15, 2023

They do Amazing work and are very fast to help you get on your way More

by nizzy0690
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

May 15, 2023

Awesome service from the time I walked in until the time I walked out. Everyone wants offering assistance even the Salesman as I took my walk around the parking lot while waiting for service to be completed More

by JILLEMCKINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 15, 2023 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

May 14, 2023

The most dishonest crooked service department I’ve ever dealt with in the Chicagoland area! More

by srogers69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2023 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

May 14, 2023

During my visit to Oak Lawn Toyota for service, the dealership was extremely busy with other customers who also needed service. Everyone, including myself, was very well assisted by the service team. I More

by Moe
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nash
May 15, 2023 -

Oak Lawn Toyota responded

Moe, Thank you for the kind words for our service department! We look forward to sharing your compliments with Frank and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

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