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2,215 Reviews of Oak Lawn Toyota - Service Center
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July 09, 2015
Oil change I waited for over 3 hours for a oil change 07/08/15. I know other people called after I came in got a appointment before me. I expected my car to be r I waited for over 3 hours for a oil change 07/08/15. I know other people called after I came in got a appointment before me. I expected my car to be ready every minute. I do not think this is fair. More
by Tree
Employees Worked With
I do not know who worked on car
June 27, 2015
The BEST Toyota Dealership I live in Orland Park and not only did I buy my car from Oak Lawn Toyota but I always go there to get my service taken care of. The staff is honest a I live in Orland Park and not only did I buy my car from Oak Lawn Toyota but I always go there to get my service taken care of. The staff is honest and courteous and I know my car is in the best hands. I have personally dealt with the service department manager Al Leon and he has always gone above and beyond to help me out. I will be a customer for life and I would highly recommend this dealership! More
by dannpo123
Employees Worked With
Al Leon
June 16, 2015
Friendly, honest, but long wait. I have always loved the service center at Toyota Oak Lawn. They are honest, not pushy, and thorough. I had maintenance done on intake valves and fuel I have always loved the service center at Toyota Oak Lawn. They are honest, not pushy, and thorough. I had maintenance done on intake valves and fuel injectors since the car has over 85,000 miles, tire rotation, and oil change. Unfortunately, I was there for over 3 hours. More
by TraLaLa
Employees Worked With
Cesar Diaz
December 10, 2014
Toyota Doesn't Care 2yr/25K maintence warranty After taking my new vehicle under Toyota Care 2 year/25K mile warranty @ 20,000 miles, I was charged for "Throttle Body Cleaning" service. The dealer After taking my new vehicle under Toyota Care 2 year/25K mile warranty @ 20,000 miles, I was charged for "Throttle Body Cleaning" service. The dealer service manager indicated that it was needed without even looking at the vehicle? I was charged $104.00 for the supposedly free 2 year maintenance. I contacted Toyota headquarters & they indicated the dealer should have not considered the service as "required maintenance". HQ said was a dealership issue. The GM of service of Oak Lawn called me a few days to say it was only a recommended service. I indicated the Service mgr said it was needed at the time & should be under 2 yr./25K NEW car warranty. The GM was not concerned about my complaint. I will not be doing any future business with their deceptive service organization. They should rename it to "Toyota Doesn't Care" Maintenance warranty!!!! More
by NoMaxSatisifaction
Employees Worked With
Al Leon
April 16, 2014
Service after the sale? Yes Oaklawn Toyota #1 Took my 2013 Venza in for service, needed a new water pump, big job to repair. Oaklawn service did a great job, Al Leon and John Mcshane,obtained a lo Took my 2013 Venza in for service, needed a new water pump, big job to repair. Oaklawn service did a great job, Al Leon and John Mcshane,obtained a loaner car for me, work as usual was done perfectly. When you purchase a new vehicle, which is very expensive, service after the sale really shows how much a dealership values your business, this dealership shines brightly in this aspect. The only problem I had was being put on hold, by the operator, as they were busy I understand, but everything else was great,car was clean, and service issue resolved. Would buy another vehicle and recommend this dealership 110%! More
by tbas
Employees Worked With
John Mcshane, Al Leon
February 11, 2014
The reason I rated Oak Lawn Toyota as an overall 5 is that I recently visited the service department with a concern I had with my 2009 Toyota's wheels. George and Al went above and beyond to resolve the that I recently visited the service department with a concern I had with my 2009 Toyota's wheels. George and Al went above and beyond to resolve the issues. They were courteous, polite, and kind. I purchased my very first Toyota at Oak Lawn Toyota and it won't be my last. Thanks for your awesome customer service, Oak Lawn Toyota! More
by peggydteacher
Employees Worked With
George Achter III also, Al Leon
December 26, 2013
I have purchased cars from Oak Lawn Toyota and have had excellent service from the sales department and especially from the service department. They usually finish the service very close to the time that i excellent service from the sales department and especially from the service department. They usually finish the service very close to the time that is estimated and the service techs are very personable. No one enjoys having to visit a service department but at Oak Lawn Toyota they make it easy. More
by jrd9657
Employees Worked With
November 06, 2013
Phil the service writer was very helpful when explaining what they found, what needed to be done and worked with the warranty people to get the repair authorized quickly and correctly. what they found, what needed to be done and worked with the warranty people to get the repair authorized quickly and correctly. More
by 1toyota4help
Employees Worked With
Phil Randall
August 12, 2013
I was very happy with the level of service I received from George Achter and Oak Lawn Toyota on my recent service visit. Although my vehicle's problem required two days of diagnostics to determine a coup from George Achter and Oak Lawn Toyota on my recent service visit. Although my vehicle's problem required two days of diagnostics to determine a couple of obscure and unusual wiring issues, George made sure I was kept informed of the progress. When he realized the problem would require a parts order and a few more days (because of the weekend) he arranged for a rental car that was paid for under the warranty. The car was finished on time and to my satisfaction. Great job! More
by cmolnar
Employees Worked With
George Achter
August 08, 2013
I have purchased cars and had those cars serviced at Oak Lawn Toyota since 1989. I will continue to buy from them and service my vehicles there because of my comfort level with the staff. Lawn Toyota since 1989. I will continue to buy from them and service my vehicles there because of my comfort level with the staff. More
by dennywills
