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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,215 Reviews

2,215 Reviews of Oak Lawn Toyota - Service Center

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February 12, 2016

Underbody evaluation and repair John McShane took the time to explain and show me the damage from my son reversing over some landscaping rocks bear the side of the street. Got the j More

by Ebo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McShane, Al Leon
Mar 23, 2016 -

Oak Lawn Toyota responded

Thank you for taking the time to review your experience with Oak Lawn Toyota, specifically, John McShane. We're thrilled that he took the time to properly assess and explain the issue with your vehicle. We're honored to have you in our OLT family and we're humbled by your trust in us. We're always here to help you. Continued happy & safe driving.

February 10, 2016

Service HORRIBLE, Orland location way better! Service is all about the money I wasn't aware of a charge that I was charge for should of been more clear. More

by Daj20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caser
Mar 23, 2016 -

Oak Lawn Toyota responded

Hello Daj, thank you for reaching out to us by providing a review of your experience with our OLT service department. We're reaching out to you to see if there's anything we can do to gain your confidence and trust in us in the future. Thank you for any feedback you can provide us.

January 22, 2016

Excellent service every time Fast friendly service every time i come in with my Prius. i Love the expanded waiting room.....it makes waiting much more pleasurable and my car is us More

by mocha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Leon
Jan 28, 2016 -

Oak Lawn Toyota responded

Thank you for reviewing Oak Lawn Toyota. We're honored to have you in our Oak Lawn Toyota family and we thank you for your loyalty to us. We're thrilled you like our new waiting room. Thank you for your continued business. Happy & safe driving.

January 13, 2016

Regular Maintenance In the 21 years that I have been involved with this dealership, I have always received the very best customer service! Not only do I keep coming back, More

by tmcc894
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 28, 2016 -

Oak Lawn Toyota responded

Thank you so much for your review of Oak Lawn Toyota. We are truly honored that you've been with us for 21 years--you're an important part of our Oak Lawn Toyota family. Further, we're humbled that you drive out of your way to Oak Lawn Toyota--thank you so much for your loyalty. As you know, we're always here to help you and answer any questions you might have. Happy & safe driving.

January 05, 2016

"Excellent service" Oak Lawn Toyota has amazing customer service. They are extremely professional and treat their customers with the utmost respect. Every time I get my c More

by princess
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cesar and Paul., Al Leon
Jan 28, 2016 -

Oak Lawn Toyota responded

Thank you for your review of Oak Lawn Toyota. We're honored to have you in our Oak Lawn Toyota family and we thank you for your continued loyalty. We work hard to give our customers excellence in customer service and we're thrilled that it translates into respect and professionalism for you. Happy & safe driving.

January 02, 2016

Great People I have been a customer for several years. Bob Spee is a great salesman. Answers any questions. Helpful and fair. John McShane in service is great. But More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McShane, Al Leon
Jan 28, 2016 -

Oak Lawn Toyota responded

Thank you for your continued loyalty to Oak Lawn Toyota. We're honored to have you in our OLT family. On behalf of Bob in sales and Al and John in service, we truly thank you for your business. Should you have any questions in the future, you know we're here to help you. Happy & safe driving!

December 17, 2015

Never dissapointed I needed to address some protection care on my 2009 Avalon. Once again, Rob Halderson knocked it out of the park. On the service side. John McShane al More

by Persnickity customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McShane, Rob Halderson
Jan 28, 2016 -

Oak Lawn Toyota responded

Thank you so much for your review of Oak Lawn Toyota. We're honored to have you in our Oak Lawn Toyota family. We agree with you 110% that we're fortunate to have such a wonderful team. We're thrilled that Rob & John take excellent care of you and we truly appreciate your words. Happy & safe driving!

December 02, 2015

Avalon service Our Avalon just turned 10 years old and has always been serviced at Oak Lawn Toyota. The last few visits, Paul Dechant has taken care of all the vehic More

by coppenlander
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Paul Dechant
Jan 25, 2016 -

Oak Lawn Toyota responded

Thank you for taking time to review Oak Lawn Toyota. We're thrilled to have you in our Oak Lawn Toyota family. Happy birthday to your 10 year old Avalon! On behalf of Paul and the Oak Lawn Toyota team, we truly thank you for your loyalty and we're happy to read that you're being well taken care of. As you know, we're here to help should you have any questions. Happy & safe driving!

November 23, 2015

Excellent customer service! Oak Lawn Toyota has amazing customer service. They are extremely professional and treat their customers with the utmost respect. Every time I get my c More

by satisfied customer :-)
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travois Powers, Al Leon
Jan 25, 2016 -

Oak Lawn Toyota responded

Thank you for taking the time to review your experience with Oak Lawn Toyota and the service department. We are honored to have you in our Oak Lawn Toyota family and we thank you for your kind words. We work hard to give our customers the best customer service experience possible and we're thrilled that's what you've received. Should you have any questions, please don't hesitate reaching out to us. We value your opinion and your business. Happy & safe driving!

November 20, 2015

Service Juan Vasquez was awesome and very informative. I originally went to Continental Toyota and they tried to charge me twice as much for the work I needed More

by Kennymo13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
Jan 25, 2016 -

Oak Lawn Toyota responded

Thank you so much for taking the time to write about your experience with Juan and the Oak Lawn Toyota team. We're truly honored to have you in our Oak Lawn Toyota family and we can't wait to see you in the future. Should you have any questions, please don't hesitate reaching out to us. Happy & safe driving!

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