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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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April 14, 2016

Tacoma service My vehicle was finished a lot sooner than I expected. Top notch mechanics and personnel working there. Very clean shop. Very friendly and informative More

by Stephen Casper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Leon
Jun 01, 2016 -

Oak Lawn Toyota responded

Thank you so much for reviewing your Service experience at Oak Lawn Toyota, Stephen Casper. We're happy to read that your vehicle got done quicker than expected and we thank you for complimenting our mechanics and staff--we must agree, they're fantastic. As a valued member of our Oak Lawn Toyota family, we're always here to answer any questions you should have. Happy & safe driving.

April 13, 2016

Service with a smile As always, the service is great and quite kindly. The service system is very good, the acceptance to me being there is overly comfort, with me there. More

by pczech
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Vasquez
Jun 01, 2016 -

Oak Lawn Toyota responded

Thank you for taking extra time out of your day to review your experience with Oak Lawn Toyota's Service Department, pczech. We're glad to read that your continued service with us has been a positive experience. We value you as a member of our Oak Lawn Toyota family and we thank you for your loyalty. Happy & safe driving.

March 22, 2016

Should check the brakes I did not get my brakes taken off and checked. How do I know how much millimeters I have left? Also, my windshield wiper fluid was not topped off. I f More

by Mike@1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Mcshane
Mar 23, 2016 -

Oak Lawn Toyota responded

Thank you for taking the time to review your experience with Oak Lawn Toyota. Please check your inbox so we can discuss in detail how we can right our wrong. Thank you.

February 27, 2016

Quick and Thorough Service Not only did they take me right away, but the service rep checked for any recall notices and recommended service. Everything was taken care of effic More

by Joan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Leon
Mar 23, 2016 -

Oak Lawn Toyota responded

Thank you for taking the time to review your experience with Oak Lawn Toyota, Joan. We're honored to have you in our OLT family and thank you for your loyalty to us. We're thrilled that Al Leon and the rest of the service department took excellent care of you. Continued happy & safe driving.

February 23, 2016

Great Service I called the service center,and asked a question about my car door making a noise when I opened it.I spoke to John who told me to bring it in,and he More

by happycustomer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Mar 23, 2016 -

Oak Lawn Toyota responded

Thank you for taking the time to write about your experience with Oak Lawn Toyota, and specifically, John. We're thrilled that John took excellent care of you by diagnosing and walking you through the repair process. Thank you for your loyalty to Oak Lawn Toyota. We're honored to have you in our OLT family. Continued happy & safe driving.

February 21, 2016

oil change Waited almost 3 hours. Got up and finally ask how much longer and he tells me he already called my name and they have been paging me. I don't know who More

by Marilyn Whiting
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
don't remember his name
Mar 23, 2016 -

Oak Lawn Toyota responded

Hello Marylin, thank you for reviewing your experience with Oak Lawn Toyota. On behalf of our service team, I sincerely apologize that you had to wait longer than necessary. Please feel free to ask for me, Christina Colosimo, upon your next service visit and I will ensure your experience goes much more smoothly and efficiently. You can e-mail me with any questions at christina.oaklawntoyota@gmail.com with any questions. We work hard to make our customers happy and we truly appreciate your loyalty to OLT. I would be honored to have the opportunity to right our wrong. Thank you.

February 12, 2016

Underbody evaluation and repair John McShane took the time to explain and show me the damage from my son reversing over some landscaping rocks bear the side of the street. Got the j More

by Ebo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McShane, Al Leon
Mar 23, 2016 -

Oak Lawn Toyota responded

Thank you for taking the time to review your experience with Oak Lawn Toyota, specifically, John McShane. We're thrilled that he took the time to properly assess and explain the issue with your vehicle. We're honored to have you in our OLT family and we're humbled by your trust in us. We're always here to help you. Continued happy & safe driving.

February 10, 2016

Service HORRIBLE, Orland location way better! Service is all about the money I wasn't aware of a charge that I was charge for should of been more clear. More

by Daj20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Caser
Mar 23, 2016 -

Oak Lawn Toyota responded

Hello Daj, thank you for reaching out to us by providing a review of your experience with our OLT service department. We're reaching out to you to see if there's anything we can do to gain your confidence and trust in us in the future. Thank you for any feedback you can provide us.

January 22, 2016

Excellent service every time Fast friendly service every time i come in with my Prius. i Love the expanded waiting room.....it makes waiting much more pleasurable and my car is us More

by mocha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Leon
Jan 28, 2016 -

Oak Lawn Toyota responded

Thank you for reviewing Oak Lawn Toyota. We're honored to have you in our Oak Lawn Toyota family and we thank you for your loyalty to us. We're thrilled you like our new waiting room. Thank you for your continued business. Happy & safe driving.

January 13, 2016

Regular Maintenance In the 21 years that I have been involved with this dealership, I have always received the very best customer service! Not only do I keep coming back, More

by tmcc894
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jan 28, 2016 -

Oak Lawn Toyota responded

Thank you so much for your review of Oak Lawn Toyota. We are truly honored that you've been with us for 21 years--you're an important part of our Oak Lawn Toyota family. Further, we're humbled that you drive out of your way to Oak Lawn Toyota--thank you so much for your loyalty. As you know, we're always here to help you and answer any questions you might have. Happy & safe driving.

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