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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,215 Reviews

2,215 Reviews of Oak Lawn Toyota - Service Center

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August 05, 2016

"Great service" I always get excellent service at Oak Lawn Toyota. The service department is very efficient which is why I always return for service. My latest experi More

by lovemycar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Achter, John McShane during most recent visit, Al Leon
Sep 20, 2016 -

Oak Lawn Toyota responded

Thank you for taking time to write about your experience with our Service Department, lovemycar. We're thrilled to read that your latest experience was just as positive as the others. We appreciate your loyalty to Oak Lawn Toyota and are happy to have you in our Oak Lawn Toyota family. Happy & safe driving.

August 05, 2016

I had the feeling I was being ripped off 2nd time with service Dept., info given, put into computer and told, 1st time, no service necessary, but the next day service taken care of. 2nd time More

by reynolds70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Barrix
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave Capelle, Al Leon
Sep 20, 2016 -

Oak Lawn Toyota responded

Thank you so much for taking the time to review your experience with Oak Lawn Toyota. We're sorry that your experience was not a positive one. We work hard to give our customers excellent customer service and we take full responsibility when a customer's experience isn't up to our impeccable standards. It appears there was a series of miscommunication along the way. Please respond to our private message to clear up the issue. Thank you so much for your patience as we work together to resolve the issue.

July 28, 2016

Excellent service Everyone at this dealership is wonderful from the sales to service to the cashier. My latest experience with them was at service. I was in and out in More

by Carrie Echols
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Leon, Shawn Gasaway
Sep 20, 2016 -

Oak Lawn Toyota responded

Thank you for your review of Oak Lawn Toyota, Carrie Echols. We're honored to have you in our Oak lawn Toyota family. We're thrilled that your recent service visit was a great experience and we thank you for using us when it's time for a check up. Should you have any questions in the future, we're here to help you. Happy & safe driving.

July 22, 2016

Peace of Mind I have been an Oak Lawn Toyota customer since 1998 owning thus far two Camrys. I retain vehicles for the long-term. A Camry, also if properly taken More

by Angela27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Achter III (latest appointment), Cesar Diaz, John McShane, Juan Vazquez, Toyota Technicians (prior servicing appointments), Al Leon
Sep 20, 2016 -

Oak Lawn Toyota responded

Thank you so much for your continued loyalty to Oak Lawn Toyota, Angela27. We are honored to have you in our Oak Lawn Toyota family and we thank you for taking the time to write about your experience(s) with us. You are the type of vehicle owner we love to see: you know that a Toyota is built to last when properly cared for and we're happy that you can work with our Service Department to keep your Camry running for a long time. As you know, we're here to help should you have any questions in the future! Happy & safe driving.

July 18, 2016

Best in class service department There service department is first class all the way. Great customer service. They explain everything and manage expectations so you are in and out eff More

by CJ1010
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Leon
Sep 20, 2016 -

Oak Lawn Toyota responded

Thank you so much for your review of Oak Lawn Toyota, CJ1010. We're thrilled to read that Al and the Service Department take excellent care of you. We work hard to give our customers excellent customer service and we're happy to read that you receive that. Should you have any questions in the future, we're here to help you. Happy and safe driving.

July 15, 2016

Very professional. Very fair prices and they do not try to sell you more than you need. They do not tell you 10 minutes when it takes longer. Very honest and professiona More

by BigZ1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John McShane, Al Leon
Sep 20, 2016 -

Oak Lawn Toyota responded

Thank you so much for your review of Oak Lawn Toyota, BigZ1, We're thrilled that your experience has been a positive one and we're honored to have you in our Oak Lawn Toyota family. Continued happy & safe driving.

June 23, 2016

Helpful,Professiinal We have taken our car here for service since purchase (13 years ago). Service Dept. has always been extremely helpful, never pushy. Work /cost has a More

by mr.segway
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Leon
Sep 20, 2016 -

Oak Lawn Toyota responded

Thank you for reviewing Oak Lawn Toyota. We're honored to have you in our Oak Lawn Toyota family and we thank you for your thirteen years with us. We're happy that your service appointments continue to go well. We're looking forward to helping you in the future when you're ready to buy another vehicle. Continued happy & safe driving.

June 21, 2016

Always Fast...Always Friendly Appointments are always on time, they keep you informed on what is being done, and seem to make your wait time as minimal as possible. Always pleasant More

by lynda teneyuque
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Leon
Sep 20, 2016 -

Oak Lawn Toyota responded

Thank you so much for reviewing Oak Lawn Toyota. We're honored to have you in our Oak Lawn Toyota and we're thrilled that your service appointments have been positive experiences. Continued happy & safe driving.

June 18, 2016

Excellent service! I have four Toyota vehicles and each of them have been serviced at Oak Lawn Toyota. My 04 Suenna has 212,000 miles, my 05 Avalon has 245,000 miles my More

by Tony C
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Al Leon
Jun 29, 2016 -

Oak Lawn Toyota responded

Thank you for taking the time to review your experience with Oak Lawn Toyota, Tony C. We're honored to have you in our family and we thank you for your many years of loyalty. We love it when customers take care of their cars--we WANT you to be driving your Sienna, Avalaons, and Venza for as long as possible. Congratulations on so many miles! Thank you, again, for your business. Continued happy & safe driving.

June 14, 2016

Friendly people, great service I have bought all of my cars from here, and return for service here even though I live 45 minutes away. So nice to be taken care of by people you tru More

by bbchi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Al Leon
Jun 29, 2016 -

Oak Lawn Toyota responded

Thank you so much for your continued loyalty to Oak Lawn Toyota, bbchi! We're honored to have you in our Oak Lawn Toyota family and we're humbled by your many years of loyalty to us. Thank you for driving the extra miles to see us for service, too! Happy & safe driving.

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