Oak Lawn Toyota - Service Center

My Sequoia I was very disappointed in the diagnostic that the service person told me. All this time bringing my Sequoia in for service now all at once all of the I was very disappointed in the diagnostic that the service person told me. All this time bringing my Sequoia in for service now all at once all of these issues. Toyota is putting lengthly time on repairs that is not true! It doesn't make sense that the closest dealer that has a Serpentine belt is in Indiana! Billions of dollars and Toyota won't stock them because there isn't a demand. Now the customer has to wait a day and leave my truck while they go fetch a belt, I don't think so. Not even able to offer me another Sequoia until mind is repaired. To high with repair cost! I am considering going back to my mechanic to do my repairs. The service person giving me the wrong cost for my repairs! More than not I come in for one thing and its always all these other things need repair. Sounds very suspect to me. A hour and 30 minutes for replacing a belt? No! Way! The customer should only be charged for the time needed not the preset time! My service with Toyota is coming to a end! More

Great service Great people #1 AAAAA++ Brought my 2015 4Runner in for service Friday, as I pulled in met the new service manager Juan Vazquez young man that has much knowledge very personab Brought my 2015 4Runner in for service Friday, as I pulled in met the new service manager Juan Vazquez young man that has much knowledge very personable, nice to see a young man that knows how to treat longtime customers, then into service office where Frank Nash was the service writer another asset to Oaklawn toyotas team of professionals, then noticed all the young technicians, some new faces after talking to them about my vehicle they definitely have the advanced knowledge needed in the era of computer controlled vehicle problems! My vehicle was serviced, on time and completed expeditiously, again in the competitive world of vehicle service they stand above the crowd. If you proper, honest service Oaklawn Toyota proves why they are still around and ready to sell and after the sale take care of your vehicle, the best! Also talked to my salesman Bob Spee and Mark Girlich another part if the team who we will be dealing with soon to buy another new long lasting Toyota! More

Serivce Review We were in Evergreen Park for a family function and then on our way to a trip to Texas when we had a problem with our Rav 4. We went in at 7 am on Ma We were in Evergreen Park for a family function and then on our way to a trip to Texas when we had a problem with our Rav 4. We went in at 7 am on March 12th and Oscar Rivera the Service Advisor was able to help us and we were on our way by 9 AM. Oscar was so professional and helpful. We really appreciate how fast he was able to help us. It sure made our trip much easier. Thank you so much. More

Radio Blues 2015 Entune radio froze at 40,000 miles. Toyota offered a $600/$400 split Al wouldn't agree to deduct the $79.00 diagnostic fee. 2015 Entune radio froze at 40,000 miles. Toyota offered a $600/$400 split Al wouldn't agree to deduct the $79.00 diagnostic fee. More

Lost a loyal customer Service is horrible!! My father went to get a oil change and called to make a appointment who ever he spoke with told him to just come in early on a Service is horrible!! My father went to get a oil change and called to make a appointment who ever he spoke with told him to just come in early on a Friday. He went on Friday got there at 9. He drove in and they told him to wait he was there for almost 4hrs. He kept seeing other people get helped. The highlander just stayed there. No one ever told him it will take 1hr or nothing. Just had him wait there. My father doesn't speak English and I truly believe that is why they could care less. They bought the highlander new in 2011 and my parents have done everything there when it comes to service. But now the their loyalty will be going somewhere Else. How are the service writers just chit chatting away and could not tell my farther how long the wait will be or just be a cortious and say we are booked today and their is no point in waiting. But he had to find someone to help him get the answer of "I don't know how long it will take" You see a man waiting for more than 3hrs to still tell him that!! This is pathetic and I am disgusted by the disrespect and ignorance of the service writers. Our business will be going elsewhere. More

Scheduling and Service The service representative provided requested look at the alarm and door remote and reviewed additional needed services with costs and/or estimates b The service representative provided requested look at the alarm and door remote and reviewed additional needed services with costs and/or estimates besides the original request for oil change and tire rotatiom. Scheduling was easy and service was timely. More

Service department I have been going to Oaklawn Toyota for quite some time. I bought my first Toyota from a Nissan dealer in which I went to Nissan for service and they I have been going to Oaklawn Toyota for quite some time. I bought my first Toyota from a Nissan dealer in which I went to Nissan for service and they offer there customers discounts, AAA and discount coupons. Although there is great customer service in the service department, I would really like to see discounts offered, coupons or something from Oaklawn Toyota! K.Baker More

To pricey What happen to Service discounts? Salesman attitude was nonchalant as if to say "take or leave" Next time I'll pick a earlier time if I chose to get s What happen to Service discounts? Salesman attitude was nonchalant as if to say "take or leave" Next time I'll pick a earlier time if I chose to get services there again More