Back

Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

Sort by
April 25, 2020

Service manager was professional and attentive. He kept me informed. However, I was shocked by the price of rear door shocks: $403 each. Too much. More

by RJVENCKUS
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2020 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Juan Vasques, Service Manager

April 24, 2020

I have always been very satisfied with Oal Lawn Service. They completely explain what the car needs and finish the service in a timely manner. Will return for all of my car service needs. More

by skatedee1
Recommend Dealer
Yes
Employees Worked With
Apr 25, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vasques, Service Manager

April 23, 2020

Everyone was professional and helpful. Service was quick. I didn’t have to wait long. Service area was very clean. Waiting area was very welcoming. More

by Dawn Jerger
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Oak Lawn Toyota responded

Thank you for your business and this review, Dawn. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vasques, Service Manager

April 22, 2020

The guy who helped me was great and the porter Collin was great but there's still something wrong with my brakes after I paid near $1000 More

by michelleygivens
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to review our service department. We look forward to sharing your comments with them. Please don't hesitate to let us know if we can be of further assistance. Juan Vasques, Service Manager

April 22, 2020

I liked the service done on my car. The service desk man Joseph Cassello was very helpful knowledgeable and kind. The place Was very clean. More

by angel4christ09
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I notice you have no African American
Apr 23, 2020 -

Oak Lawn Toyota responded

Thank you so much for your 5 star review! We are so glad that we had the opportunity to work with you and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vasques, Service Manager

April 22, 2020

This dealership has always been very helpful supplying information about what my car needs for repairs and upon completion, also question I ask there's a right answer to them all. More

by WILMASGARMENTS
Recommend Dealer
Yes
Employees Worked With
Apr 23, 2020 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vasques, Service Manager

April 18, 2020

Customer service is excellent the facility stay clean each time I came in for service they were kind and caring always do an excellent job servicing my vehicle More

by clarktekoa
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Stoit
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Boutos
4.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Rivera
4.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Colosimo Huber
Apr 19, 2020 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vasques, Service Manager

April 17, 2020

More people should have been wearing masks and gloves. Disappointed Nothing more to say My experience is usually excellent. This is a crazy time. Stay safe More

by MAJM51
Recommend Dealer
Yes
Employees Worked With
Patrick/2 stars
Apr 18, 2020 -

Oak Lawn Toyota responded

Thank you for your feedback! We are sorry to hear that your visit didn't meet your expectations this time. We will be sure to share your comments with the team and would be happy to discuss this further with you. Please feel free to reach out to us directly. Juan Vasques, Service Manager

April 17, 2020

Toyota Service crew are polite and very efficient. Impressed with their social distancing protocols. Service was great! Glad business was open to the public still. More

by Msmecarter.mc
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 18, 2020 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vasques, Service Manager

April 17, 2020

My car didn't start due to bad battery, so called to bring in. I was just in for full car check up on March 9. 5 year old Battery health wasn't checked. I was disappointed that had been over looked. I a More

by CreamPuffy9180
Recommend Dealer
No
Employees Worked With
Juan Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020 -

Oak Lawn Toyota responded

Thank you for your review. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. We take all feedback very seriously and will share your comments with our team. If you wouldn't mind reaching out to management directly, we would like to get some more detail and see if there is something we can do to make it right. Juan Vasques, Service Manager

...
211
...