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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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June 15, 2023

Fairly quick, positive experience. Didn't try to pressure me into anything He did answer some questions about the oil change being every 10,000 miles More

by STEVEDAR78
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Cassello
Jun 16, 2023 -

Oak Lawn Toyota responded

Thanks, Steve, for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 15, 2023

Did not inform me my water pump was leaking, belts worn and needed both air filters. More

by msnrh1968
Recommend Dealer
No
Jun 19, 2023 -

Oak Lawn Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Juan Vazquez, Service Manager

June 15, 2023

This is a very nice dealership. Customer service is great. You are explained about what's going on with your car. More

by delorislucas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Oak Lawn Toyota responded

Thanks for sharing about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

June 15, 2023

Great overall experience, every time I take my truck in for service I get offered coupons and some kind of discount for the service I'm having done. More

by luis.cshmob
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nash
Jun 16, 2023 -

Oak Lawn Toyota responded

Thank you so much for your kind words for our service department, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

June 14, 2023

I have a case pending on Toyota from corporate no call back nothing I was told someone would contact me within 2days so far no call back regarding my car Joseph Castillo did the service. I was told to bri More

by laurahunter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The manager in the service department was aware of the case per Joseph
Jun 18, 2023 -

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Laura, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

June 14, 2023

In order to receive service had to request for supervisor Mr. WAN. I APPRECIATE Mr. WAN for helping an making acceptan for me between work schedule I was between patients. Thank You More

by PRAYINGFORYOU52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Juan Vazquez, Service Manager

Jun 17, 2023 -

PRAYINGFORYOU52 responded

Thank you for helping me an making an exception between my work shift to get my tires done.

June 13, 2023

Left loose battery cable. Recommended 260 battery. Guy said he would tell general mgr. No callback. Always recommend new parts More

by tpwaldron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2023 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

June 12, 2023

I was impressed by the cleanliness of the environment, rapid service, good work performance and good customer service. I will be back. This was my first time at the establishment. More

by Hymons71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

June 12, 2023

I’ve been dealing with Joe Casselo my last three times at OLT. He’s very courteous and gets me on the road as soon as possible. A+ rating for him and OLT More

by wcolosimo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 13, 2023 -

Oak Lawn Toyota responded

Thank you for your review and kind words for Joe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

June 11, 2023

I receive good service & employees are friendly! They always inform me of car repairs that are needed! More

by shaornw7870
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know employees
Jun 12, 2023 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

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