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2,194 Reviews of Oak Lawn Toyota - Service Center
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April 17, 2020
More people should have been wearing masks and gloves. Disappointed Nothing more to say My experience is usually excellent. This is a crazy time. Stay safe Disappointed Nothing more to say My experience is usually excellent. This is a crazy time. Stay safe More
by MAJM51
Verified CustomerEmployees Worked With
Patrick/2 stars
April 17, 2020
Toyota Service crew are polite and very efficient. Impressed with their social distancing protocols. Service was great! Glad business was open to the public still. Impressed with their social distancing protocols. Service was great! Glad business was open to the public still. More
by Msmecarter.mc
Employees Worked With
April 17, 2020
My car didn't start due to bad battery, so called to bring in. I was just in for full car check up on March 9. 5 year old Battery health wasn't checked. I was disappointed that had been over looked. I a bring in. I was just in for full car check up on March 9. 5 year old Battery health wasn't checked. I was disappointed that had been over looked. I also saw not enough protective cautions taken during this time of the virus. Commercial for Toyota shows drop off car, no contact visits. Not true. I had to go into office, with other people in close quarters, no masks, and waiting room. 2 people in there ..no masks. I went outside to wait. Also, my car steering wheel was wiped down when I arrived, but when man who brought my car out, no. I was left to get in car after people were in there, unsanitized. More
by CreamPuffy9180
Employees Worked With
April 10, 2020
Total SCAM Artists Total SCAM artists. I ordered tires a few weeks ago. When I called and the guy quotes me $400. I tell him that is a great price and please order t Total SCAM artists. I ordered tires a few weeks ago. When I called and the guy quotes me $400. I tell him that is a great price and please order the tires. A week goes by and no word, 2 weeks pass and no word. Finally at the 3 week mark I call and ask about the tires. He's says Oh, they came in last week but I lost your number. Mind you I have been here several times and am in the system. In either case I make an appointment to have them installed. I get there and the guy says the tires are 695.00. What?!!! Its a classic bait and switch. No explanation for the increase no apologies for a misunderstanding. Just 695 out of the blue and a take it or leave it attitude. I left it and called Toyota on Western and got an honest price or 659 and no BS. My problem is not with the price but the bait and switch tactic. They have lost me as a customer forever More
by Beverlykid2000
March 10, 2020
I had two issues with my tundra. Got charged twice for diagnostic test. Really? You can’t hook it up once and see both problems? Scammers diagnostic test. Really? You can’t hook it up once and see both problems? Scammers More
by Robertsieloff
Employees Worked With
December 25, 2019
Keith is my vehicle's primary care agent. He realigned my oil change and tire rotation visits without my having to mention it. He is very thoughtful, efficient, and compassionate. oil change and tire rotation visits without my having to mention it. He is very thoughtful, efficient, and compassionate. More
by jwitherspoon75
Employees Worked With
Keith
December 25, 2019
When I took my car in for an oil change in June and November, I was told that I needed a new cabin filter. When I told the associate that I had had one a few months prior, he could only say ‘oh’ . This November, I was told that I needed a new cabin filter. When I told the associate that I had had one a few months prior, he could only say ‘oh’ . This leads me to believe that either it hadn’t really been done before, or that was just proof that services are offered that are not needed just to make money. More
by JA1963
September 18, 2019
Repairs on my 2007 Toyota Camry Filters changed, tires rotated, oil change. Handled in a timely manner and courteously. I only came in for an oil change, but I ask them to look over Filters changed, tires rotated, oil change. Handled in a timely manner and courteously. I only came in for an oil change, but I ask them to look over everything make sure my car was OK. They very efficiently did what I asked. More
by Mother Willis
Employees Worked With
Joe
August 14, 2019
Great service Great service. Friendly knowledgeable staff. Wait time was good too. Car done when promised. Waiting area clean. Coffee and water available. Te Great service. Friendly knowledgeable staff. Wait time was good too. Car done when promised. Waiting area clean. Coffee and water available. Television there to view. More
by 1nzzmom
Employees Worked With
May 18, 2019
My Sequoia I was very disappointed in the diagnostic that the service person told me. All this time bringing my Sequoia in for service now all at once all of the I was very disappointed in the diagnostic that the service person told me. All this time bringing my Sequoia in for service now all at once all of these issues. Toyota is putting lengthly time on repairs that is not true! It doesn't make sense that the closest dealer that has a Serpentine belt is in Indiana! Billions of dollars and Toyota won't stock them because there isn't a demand. Now the customer has to wait a day and leave my truck while they go fetch a belt, I don't think so. Not even able to offer me another Sequoia until mind is repaired. To high with repair cost! I am considering going back to my mechanic to do my repairs. The service person giving me the wrong cost for my repairs! More than not I come in for one thing and its always all these other things need repair. Sounds very suspect to me. A hour and 30 minutes for replacing a belt? No! Way! The customer should only be charged for the time needed not the preset time! My service with Toyota is coming to a end! More
by Disatisfied
Employees Worked With
