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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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June 03, 2020

Excellent customer service. Dan always called for an update and worked with my insurance. Definitely taking my vehicle back at this location for future maintenance. More

by Uriel
Recommend Dealer
Yes
Employees Worked With
Daniel
Jun 04, 2020 -

Oak Lawn Toyota responded

Hello Uriel, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vasques, Service Manager

June 02, 2020

I got in to the dealer and was directed where to park. They were very friendly and I did not have to wait long for service. More

by KAREN.SIWAK
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Oak Lawn Toyota responded

Thank you for your feedback, Karen, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vasques, Service Manager

June 01, 2020

Sorry, I can not even give one star to this dealer. They have the worst service. I took my truck for service two weeks ago. They charge a lot almost 3000 . They called me after first week to pick it up. I c More

by Francisco Bueno
Recommend Dealer
No
Employees Worked With
Juan Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2020 -

Oak Lawn Toyota responded

Francisco, Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. If you wouldn't mind reaching out to us directly, we would like to see what we can do to turn this around for you. Regards, Juan Vasques, Service Manager

May 29, 2020

I spoke with Sal over the phone and then came in to sign up for the Toyota Care Plan. He was very helpful and answered all my questions. Very happy with the service I received. More

by MNOYOLA24
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 29, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear that Sal delivered such a great experience! Juan Vasques, Service Manager

May 29, 2020

Very fast and efficient service. Very courteous and excellent customer service through and through. They were very thorough with their work and inspection process. Nice More

by clintonhcorpsman
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Oak Lawn Toyota responded

Clinton, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback based on your recent experience working with Keith and Juan! Juan Vasques, Service Manager

May 28, 2020

Oak Lawn Toyota has been my dealership and service department since 1997. Will go to no other place for my car. I trust them with my car. More

by SUSANPASTIAK52
Recommend Dealer
Yes
Employees Worked With
Sorry. It I didn’t get the service technician’s name
May 28, 2020 -

Oak Lawn Toyota responded

Thank you, Susan, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vasques, Service Manager

May 28, 2020

I usually deal with Steve Hertogs on any issues I might have, from buying a new car to having my car serviced. He is awesome and goes out of his way for his customers More

by debcitko
Recommend Dealer
Yes
Employees Worked With
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2020 -

Oak Lawn Toyota responded

It's great to hear, Deb, that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vasques, Service Manager

May 26, 2020

The waiting area was spaced well for social distancing and someone sanitized the area while I was there. I have no complaints about the service done on my car. It’s running good. More

by nalaird
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 27, 2020 -

Oak Lawn Toyota responded

Hi! We appreciate your business and our team looks forward to serving you again soon! Juan Vasques, Service Manager

May 22, 2020

The service department is the greatest I’ve ever seen. I’ve been here several times over the years and I have yet to be disappointed. More

by Corinthia
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2020 -

Oak Lawn Toyota responded

Corinthia, Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. Kevin and the team appreciate your business and hope to see you again soon! Juan Vasques, Service Manager

May 22, 2020

Even through this pandemic, my service advisor, Sal, and his colleagues were very professional. My issue was explained and resolved in a timely manner. Thanks! More

by khatter
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2020 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad Sal was able to help, and we hope to see you again! Juan Vasques, Service Manager

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