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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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July 23, 2020

Fine sevice prompt friendly men and cashier. Organized. Followed up calling when completed thanks. Keep up good work and let comments be as they are More

by b-sheehan
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

July 23, 2020

Quick servicing. Organization and clarity of my scheduled appointment horrible, with what I would assume end with an apology but didn’t. Important thing I received what I needed at the end More

by victoria.fuentes00
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Jul 24, 2020 -

Oak Lawn Toyota responded

Hi Victoria, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

July 22, 2020

I usually don't have trouble with this Toyota, but I brought my car in for service at the designated time and waited for a call with an update that didn't happen. I called a few hours later to learn the More

by mov23
Recommend Dealer
No
Employees Worked With
Aug 06, 2020 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. I tried calling you earlier today to no avail. Please feel free to call me at your earliest convenience so that we can rectify this experience. Thank you. Juan Vazquez, Service Manager

July 18, 2020

I've been to several Toyota Dealer ships this is the best customer service ever true to there customers, respectful, clean, excellent inspection on the cars fix whats needed no over charge, tell u whats need More

by Yolandamcclinton1
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2020 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joe and our team met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vasques, Service Manager

July 17, 2020

Brought 2009 Toyota Tacoma in for a check for frame rot/rust. We were told frame scoped only surface rust. U lied hole in frame More

by Negligence R U
Recommend Dealer
No
Employees Worked With
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Oak Lawn Toyota responded

Thank you for your information, Rita. I take your words very seriously and I'd like my manager to look into this for you. Is there a number he can reach you at to speak about this situation? Thank you, again, for your time and thoughtful response. -Christina Wonais Customer Service

Jul 29, 2020 -

Negligence R U responded

Toyota Corporate has been contacted. I am very saddened that my faith and trust in Oak Lawn Toyota has been broken. Speaking with your Service Manager only made me lose complete faith in your dealership. It's evident there is not a protocol in place to inspect and support a claim " strong from inside", on my fame rust/rot issue. To have a service writer tell us a "scope was used to no just a visual of the metal was made, is disturbing on many levels. We do not feel safe driving this truck.

Aug 01, 2020 -

Oak Lawn Toyota responded

Thank you for your continued patience as we sort this out, Rita. We truly look forward to seeing you soon so that we can thoroughly inspect the matter at hand. -Juan Vazquez Service Manager

July 17, 2020

Excellent service providers!!!From the time I ordered Excellent service providers!!! From the time I ordered car parts until the mechanics diagnosed my car, everyone was empathic and courteous. I really More

by fayokocha
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Jul 17, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vasques, Service Manager

July 17, 2020

The place was clean which is a plus for me even before the Corona virus ,everyone was friendly, That was my first time will go back. More

by jennicecoleman
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Oak Lawn Toyota responded

Jennice, We are very happy to hear Frank provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vasques, Service Manager

July 17, 2020

Oak Lawn Toyota Service Department does very good work. The workers are very friendly & helpful. I would recommend my family and friends to go here. More

by DOREEN1128
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2020 -

Oak Lawn Toyota responded

Doreen, Thank you so much for your kind words regarding your recent experience working with Joseph, and for taking the time to leave us this wonderful feedback! Juan Vasques, Service Manager

July 17, 2020

My vehicle was taken in for service per recall however my seats, mirrors, and headlights were not readjusted to the original positions in which the vehicle was taken in. Also, my vehicle interior is beige so More

by ygblkmle
Recommend Dealer
No
Employees Worked With
Daniel Schnur
Aug 01, 2020 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please feel free to reach out to me directly. Per our private conversation, I would love to clean your vehicle--interior and exterior--and offer my apologies to you in person. Feel free to bring your vehicle in and ask for Juan Vazquez. Thank you for reaching out. Juan Vazquez, Service Manager 708-435-2204

July 16, 2020

All of the staff were courteous. They followed the rules with regard to chair placement and masks. Some workers were doing a lot of cleaning surfaces. The mechanics did good work on my car. I’m very satisfi More

by szurekkathleen
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Jul 17, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vasques, Service Manager

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