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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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July 03, 2020

Professional, courteous, and convenient. My salesman John Beris met me in Service and handled my appointment from start to finish. John is professional and very personable. Keith Stadler was More

by Btuno
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Beris
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Jul 06, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Keith, John, and the rest of our team, and we look forward to working with you again. Juan Vasques, Service Manager

July 02, 2020

I was told of the repairs that were needed they were done in a proper time. I was back on the road and sure that my car is in good working order. More

by mjp
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 03, 2020 -

Oak Lawn Toyota responded

Hello MJP, We appreciate your business Keith and our team looks forward to serving you again soon! Juan Vasques, Service Manager

June 30, 2020

very professional the service people are very helpful and professional and they finished fixing my car right on time. i was there a week ago for a recall More

by hadeelaliyan1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 01, 2020 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vasques, Service Manager

June 28, 2020

Sal was awesome. Very professional and clear in recommendations. I will be back for my future service needs. Wait time was a little long but still good experience. Thank you! More

by ajs_wife
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy so it is great to hear about your excellent experience with Sal here at Oak Lawn Toyota. Juan Vasques, Service Manager

June 28, 2020

The service people are always helpful and never try and sell you more than what you need done. I was there on Sat, June 27 and had the usual maintenance check. There were a few things that can wait until m More

by twilightgirl692
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vasques, Service Manager

June 28, 2020

Customer service was exceptional, and much appreciated. Customer service at Oak Lawn Toyota was, as usual, excellent. Very pleased and satisfied with service received. To a person staff people were cour More

by NORMARICHARD112
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich, Daniel Schnur
Jun 28, 2020 -

Oak Lawn Toyota responded

Thank you, Norma, so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vasques, Service Manager

June 28, 2020

Always thorough professional, accurate, nice, timely and like family. The waiting area is always very clean the cashiers are very friendly accurate and quick and It is very comfortable More

by jazzyladypro
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2020 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vasques, Service Manager

June 27, 2020

I tried calling the general number at least four to five I tried calling the general number at least four to five times and let it ring and ring in ring and nothing happened. Nobody ever answered I just cou More

by frangenender
Recommend Dealer
Yes
Employees Worked With
John Richerme
Jun 28, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for this feedback. While we always hope to exceed expectations, it's disappointing to learn that you had trouble reaching us, but we will use the opportunity to improve. Thanks again, and we hope to see you in the future." Juan Vasques, Service Manager

June 26, 2020

they were good for a oil change . THEY Did not address the reason I brought it in for service to check for A coolent/ antifreeze leak . More

by Jim B.
Recommend Dealer
Yes
Employees Worked With
Not sure
Jun 28, 2020 -

Oak Lawn Toyota responded

Hi Jim, Thank you for taking the time to submit a review. We are so glad we could assist you with your oil change. We truly appreciate your business. We apologize, however, that we missed the mark on checking on your concerns regarding a coolant or antifreeze leak. If you would like to further discuss your concerns, feel free to contact me at your convenience. Juan Vasques, Service Manager

June 26, 2020

Great place for service, they are all very knowledgeable and friendly. They always do a great job. Highly recommend for a dealer and service. Great location More

by Cmmc03
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Jun 28, 2020 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vasques, Service Manager

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