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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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July 29, 2020

Disappointed that I wasn’t informed about the charge for service on my lease. Thought is was covered under Toyota care. Will be shopping elsewhere More

by RUPPERT5110
Recommend Dealer
No
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2020 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending me a message with your name and contact phone number so we can learn more about your visit? Thank you. Juan Vazquez, Service Manager

July 28, 2020

Unprepared Took my car in for 2 recalls. Told them the recalls I was coming in for. One recall was fixed. No one ordered the part for the second recall. I now ha More

by dkal93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Jul 28, 2020 -

Oak Lawn Toyota responded

Hello, Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and regret the delay in your part being ordered. If you would like to discuss this in more detail, please do not hesitate to reach out to me. Juan Vazquez, Service Manager

July 27, 2020

Bad experience, went to the dealership 3 times for the same problem. Terrible experience waiting time was 6 hours and was not compensated for anything by management More

by Marymartin0613
Recommend Dealer
No
Employees Worked With
Juan Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Oak Lawn Toyota responded

Hi Mary, Thank you so much for reaching out and bringing this to our attention as your happiness and faith in Oak Lawn Toyota are of the utmost importance. I'm so sorry that you had to wait that long for your car to be repaired but we truly don't want to sacrifice quality by rushing our mechanics. Thank you for choosing Oak Lawn Toyota and we hope to see you again in the future. Juan Vazquez, Service Manager

July 25, 2020

I’m very upset with how Oak Lawn Toyota has dealt with I’m very upset with how Oak Lawn Toyota has dealt with me during this pandemic. I missed the last two Scheduled maintenance due to the pandemic and More

by interrestore
Recommend Dealer
No
Employees Worked With
Don’t know don’t care now
Aug 11, 2020 -

Oak Lawn Toyota responded

I would like to apologize for the way you were treated during this stressful pandemic. The least I can do is offer you an oil change and tire rotation on us at your next visit. Further, to hold all parties accountable, I'd like to see which service writer you had when this happened. If you can please provide your full name to me, I can look up the necessary information and put the free oil change and tire rotation on your account. Thank you for your feedback, Juan Vazquez, Service Manager

July 25, 2020

A dealer that's been in business a LONG time. Have never had a problem. Service department backs up their work. Easily located on 95th street in Oak Lawn. More

by MHAGER25
Recommend Dealer
Yes
Employees Worked With
Jul 25, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

July 25, 2020

I had a blow out in the expressway and had my car towed to the dealership. Frank was very helpful and friendly and he made sure my car was serviced quickly. More

by cicemays
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2020 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

July 24, 2020

Entire staff in the service department is great from the moment they greet you though when they deliver your keys at the end. I am a Toyota guy because of this. Special shout out to Patryk, even when I’m no More

by Jim.mclaughlin
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Jul 24, 2020 -

Oak Lawn Toyota responded

Thank you, Jim, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Patryk here at Oak Lawn Toyota. Juan Vazquez, Service Manager

July 24, 2020

Recall on my 2017 for a harness replacement I did have to stand in line in a busy check-in for about 10 mins,, but I got taken right at my scheduled 9AM appointment time. They said about 1 1/2 h More

by CMCDONN28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

July 23, 2020

It is near house and take it easy to go there. They have system to take care then make it fast and I feel drive safe after service. More

by thavalrut_n
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch, John Richerme, Daniel Schnur
Jul 24, 2020 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

July 23, 2020

I appreciate the excellent service from Oak Lawn Toyota dealership. I received great customer services from Joe and JJ in service department. Keep up the good work. More

by adrake102
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 23, 2020 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

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