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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,221 Reviews

2,221 Reviews of Oak Lawn Toyota - Service Center

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August 05, 2020

Very compentent Service was excellent. Dan explained clearly what service my 2013 Prius required and why it was needed. I much appreciate that they picked up the car More

by slambert2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Aug 05, 2020 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

August 05, 2020

I was very happy with the work performed on my car. They finished sooner than they thought it would take so I was happy to get my car back quickly. More

by Chasruzevich
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2020 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

August 04, 2020

Every time I visit Oak Lawn Toyota I experience smiling faces and courteous service. I go there because there are Toyota trained mechanics and Toyota parts-- I want things done right and I always get that More

by gd4931
Recommend Dealer
Yes
Employees Worked With
John McShane
Aug 05, 2020 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your service experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

August 04, 2020

Excellent service as always. Safety precautions much appreciated. I did not have a long wait for the services I needed. I will return for future needs. More

by Lrcaridine
Recommend Dealer
Yes
Employees Worked With
John Richerme
Aug 05, 2020 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

August 03, 2020

Excellent! The service was very good. I have been coming to this location for many years and have found no better service and will continue to used your service More

by JKBEVC5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Oak Lawn Toyota responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

August 02, 2020

Appointment day and time, excellent. Request fulfilled with required needs. Future required replacement of right rear wheel problem scheduled within 40 days. Excellent customer service. More

by ALLETTA J JUMPER
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 03, 2020 -

Oak Lawn Toyota responded

Alletta, thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

August 01, 2020

Great service, as always. Appreciated set-up for social distancing. Felt safe. Expected to get bad news about brakes, but was pleasantly surprised they were still good. More

by jan
Recommend Dealer
Yes
Employees Worked With
Don’t recall name of service person, but he was wonderful.
Aug 01, 2020 -

Oak Lawn Toyota responded

Thank you so much for your excellent review, Jan! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

July 31, 2020

Very fast, courteous service. Staff were so friendly and welcoming. The signs for customer parking were well placed. It was very easy to enter and exit. More

by TL
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2020 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

July 30, 2020

The staff is very friendly and courteous. I was very happy that they were ready for us at our scheduled time and got us out of there pretty quick. More

by MIKE.SQUIRES88
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2020 -

Oak Lawn Toyota responded

It has been a pleasure serving you, Mike. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

July 29, 2020

Waited 2 hours to have 10 minutes of basic maintenance. Informed it would take 45-60 minutes. No one gave me any update. Original service rep left for the day before my work was done. I even was early More

by gary_sky
Recommend Dealer
No
Employees Worked With
Keith Stadler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Someone took over for Keith. Don’t remember name. He had no explanation for 2 hours
Aug 15, 2020 -

Oak Lawn Toyota responded

Hi Gary, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Please reach out to me at your earliest convenience or provide me with a good contact number so that I can personally call you and speak with you. Thank you so much for your honest assessment of your visit with us at Oak Lawn Toyota. Juan Vazquez, Service Manager

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