Oak Lawn Toyota - Service Center

Very fast, courteous service. Staff were so friendly and welcoming. The signs for customer parking were well placed. It was very easy to enter and exit. welcoming. The signs for customer parking were well placed. It was very easy to enter and exit. More

The staff is very friendly and courteous. I was very happy that they were ready for us at our scheduled time and got us out of there pretty quick. happy that they were ready for us at our scheduled time and got us out of there pretty quick. More

Disappointed that I wasn’t informed about the charge for service on my lease. Thought is was covered under Toyota care. Will be shopping elsewhere service on my lease. Thought is was covered under Toyota care. Will be shopping elsewhere More

Waited 2 hours to have 10 minutes of basic maintenance. Informed it would take 45-60 minutes. No one gave me any update. Original service rep left for the day before my work was done. I even was early Informed it would take 45-60 minutes. No one gave me any update. Original service rep left for the day before my work was done. I even was early for appointment. I asked for explanation and received none More

Unprepared Took my car in for 2 recalls. Told them the recalls I was coming in for. One recall was fixed. No one ordered the part for the second recall. I now ha Took my car in for 2 recalls. Told them the recalls I was coming in for. One recall was fixed. No one ordered the part for the second recall. I now have to make a second appointment to get the recall work done. Inconvenient. More

Bad experience, went to the dealership 3 times for the same problem. Terrible experience waiting time was 6 hours and was not compensated for anything by management same problem. Terrible experience waiting time was 6 hours and was not compensated for anything by management More

I had a blow out in the expressway and had my car towed to the dealership. Frank was very helpful and friendly and he made sure my car was serviced quickly. to the dealership. Frank was very helpful and friendly and he made sure my car was serviced quickly. More

I’m very upset with how Oak Lawn Toyota has dealt with I’m very upset with how Oak Lawn Toyota has dealt with me during this pandemic. I missed the last two Scheduled maintenance due to the pandemic and I’m very upset with how Oak Lawn Toyota has dealt with me during this pandemic. I missed the last two Scheduled maintenance due to the pandemic and I ended up having to pay $76 because I missed it by three weeks More

Recall on my 2017 for a harness replacement I did have to stand in line in a busy check-in for about 10 mins,, but I got taken right at my scheduled 9AM appointment time. They said about 1 1/2 h I did have to stand in line in a busy check-in for about 10 mins,, but I got taken right at my scheduled 9AM appointment time. They said about 1 1/2 hrs wait. It was good for me to find a social distancing seat in the more quiet waiting room. They finished just under the time. More

A dealer that's been in business a LONG time. Have never had a problem. Service department backs up their work. Easily located on 95th street in Oak Lawn. had a problem. Service department backs up their work. Easily located on 95th street in Oak Lawn. More