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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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September 25, 2020

The worst costumer service, not only that the service office manager wasn’t there for help. All the employees had an attitude when I came. I won’t ever come to this place again. More

by Qwaisnim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
1.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Nash , Patryk Kilch, John Richerme, Daniel Schnur
Oct 12, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If you would be willing to share some more detail, or if there is anything we can do to turn this around for you, please don’t hesitate to reach out to me directly. Juan Vazquez, Service Manager

September 24, 2020

Great service. Very polite. Work was done quickly. Pricing was affordable. Gave me info on what they recommended and let me choose freely on what I wanted to get done at this time. More

by dcandos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Sep 24, 2020 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

September 23, 2020

Oak Lawn Toyota was both professional and friendly. I felt they provided me with an exceptional experience and will return any time I need service. I also would confidently recommend them to anyone looki More

by Cherise Janes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Sep 24, 2020 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

September 23, 2020

The service department is the absolute worst I have ever experienced. I will never go back. Or recommend. The communication was terrible. We had to bring our brand new car back twice. When we were told it w More

by Michelle M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Novoa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Chavez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich
Oct 10, 2020 -

Oak Lawn Toyota responded

Michelle, Providing a positive experience is our top priority, and we'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. Juan Vazquez, Service Manager

September 23, 2020

I had a bizarre computer problem. Unfortunately the service department hadn’t seen it before, bit with some consultation, all was worked out Well in the end More

by Al
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch, John Richerme, Daniel Schnur
Sep 24, 2020 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

September 22, 2020

The Services Guys were very nice and professional. They answer all my questions they are helping me to keep my car in really really good shape. More

by Lorenzo Graham
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Sep 22, 2020 -

Oak Lawn Toyota responded

Lorenzo, Thank you so much for your kind words regarding our service department, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

September 22, 2020

Great service fast but the wrong mileage was placed on return sticker in window I was in and out cashier was very nice too pleasant experience More

by Denise
Recommend Dealer
Yes
Employees Worked With
Sep 23, 2020 -

Oak Lawn Toyota responded

Denise, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

September 21, 2020

Awesome service! No other words need be said. New tires purchase, quick and accurate executed service. I would recommend to family and friends. Thank you Oak Lawn Toyota family! More

by blowe914
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2020 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you with your new tire purchase. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

September 20, 2020

Very pleased with the service and staff. They took very good care of my vehicle and made sure that what needed to be repaired was done correctly. Will definitely be coming back for all my service needs. More

by hstefos88
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Sep 21, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

September 20, 2020

Excellent work and assistance by the service department shops have kept me returning to Oak Lawn Toyota for all my vehicles' maintenance, repairs and new vehicle purchases. More

by danelson8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch, John Richerme, Daniel Schnur
Sep 21, 2020 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

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