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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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October 16, 2020

Sal was my service writer and he provided excellent service Good guy and rep for OLT Sal has worked with me before and I am very impressed More

by jim.shine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

Oak Lawn Toyota responded

Thank you for your review and kind words for Sal! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

October 16, 2020

Hi my name Maria L. Yesterday Went to the Oak Lawn Toyota Dealer to have fix my car. I really like the services there. I want to thanks Mr Salvador Gaeta and all the employees very helpful very res More

by Marialeon3209
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2020 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department, Maria! We look forward to sharing your compliments with Sal and the team, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

October 16, 2020

Great service, great mechanics. Nice waiting room. Great service managers.Nice and close where I live.Courtesy driver cars. You need to have a coffee machine. More

by digibon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diana Colosimo Huber
Oct 17, 2020 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

October 15, 2020

While my car was being serviced I met some friends for lunch. Since I live in Plainfield they asked why I go to Oak Lawn Toyota. I said customer loyalty. I bought my first car there 30 yrs. ago and they More

by drswede789
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

October 15, 2020

The service rep did not properly explained the report of my vehicle dignosis. The customer service was very poor. He will not even look up while he was talking to me. I was very dissatisfied. Will not retur More

by Remmyrn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Schnur
Nov 01, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for your feedback. We are very sorry to hear that you weren’t fully satisfied with your visit. If there is anything we can do to turn this around for you, please don’t hesitate to reach out to me directly. Juan Vazquez, Service Manager

October 11, 2020

I have received service from this dealership prior and I receive excellent service again, dealership pricing for service is a little high but acceptable, t More

by vgrier99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Oct 11, 2020 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

October 10, 2020

I usually use this location, but this time they were very rude. I had an appointment and when I showed up they said I was cutting it close to closing time, I didn’t set the appointment, your employees did. T More

by dustydawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oct 11, 2020 -

Oak Lawn Toyota responded

Hello, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Juan Vazquez, Service Manager

October 10, 2020

This is the best, most honest dealership and their service is great! This is my second rava4 I’ve leased and my husband bought my first one because they take such pride in their dealership. I would More

by MyToyBaby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Oct 11, 2020 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Congratulations on your new Rav4! Juan Vazquez, Service Manager

October 10, 2020

Went in for oil change and was in and out quick and less than an hour.Joseph attended me I made sure I was taken care of . Thank You Oak Lawn Toyota!!! More

by Latinopr1965
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with Joseph and our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

October 07, 2020

I had to have my tires rotated, and this time the service was taken care of really fast, I was very surprised that they got done so fast. More

by janrose_3
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : John Richerme
Oct 07, 2020 -

Oak Lawn Toyota responded

Janrose, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joseph, John, and our team, and we look forward to working with you again. Juan Vazquez, Service Manager

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