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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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November 22, 2020

Originally came here because of Sal who was amazing over the phone. however when actually brought vehicles for service. Who took care or me felt like a transaction versus connecting with me as a client. Was More

by agent.gonzalez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Dec 09, 2020 -

Oak Lawn Toyota responded

Hello Agent Gonzalez, We never like seeing that our service didn’t meet your expectations. We’d like to learn more about your experience if you don’t mind giving us a call. Juan Vazquez, Service Manager

November 21, 2020

Great job... truck was fixed and done on time. Look forward to coming back to have my truck serviced again on the future. Thank you! More

by Marcosoriano24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Nov 22, 2020 -

Oak Lawn Toyota responded

Marco, Thank you for taking the time to share your thoughts on working with Joseph and our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

November 21, 2020

I am so thankful to be working at Christ Hospital and dropping my car off for service. The service department is amazing and my first experience with Stephanie as the cashier amazing More

by VCXZVCZCXV
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie , Daniel Schnur
Nov 22, 2020 -

Oak Lawn Toyota responded

We are very happy to hear that Stephanie has provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

November 21, 2020

The whole service team is great. I was able to make my appointment, once I arrived, they checked me in right away. Everyone was professional and quick to get the work done. Will always return to oak lawn More

by Javi2850
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2020 -

Oak Lawn Toyota responded

Javi, Thank you so much for your kind words regarding working with Keith, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

November 20, 2020

Great service always. Very efficient. Service department Great service always. Very efficient. Service department personnel are always friendly and accommodating. No pressure no stress. Would highly recom More

by maureenpassarello
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2020 -

Oak Lawn Toyota responded

Maureen, We appreciate your business, Joseph and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

November 20, 2020

I Had a great experience. Friendly, speedy service. Good to know there’s a place I can take my car for service that is trustworthy. More

by Ksorum
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Nov 22, 2020 -

Oak Lawn Toyota responded

It's great to hear that Daniel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

November 20, 2020

Excellent service. Very professional, honest and friendly staff. Reasonable price. Efficient service. Practice social distancing and required face mask in and out of the office. More

by Roger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
Nov 22, 2020 -

Oak Lawn Toyota responded

Roger, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joseph, Sal, and our team, and we look forward to working with you again. Juan Vazquez, Service Manager

November 19, 2020

Thank you for figuring out what was happening with my radio. I had several dealership check out my radio and they couldn't figure it out. Thanks again. More

by yaya0403
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

November 19, 2020

This dealership sucks! I had an absolutely terrible customer service. I do not recommend it and I will never go back to Oaklawn Toyota again!!!!!!! More

by evanspetulia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Geri Olijarz and Laurie Haedtler , Daniel Schnur
Dec 03, 2020 -

Oak Lawn Toyota responded

Hello Petulia, We're sorry to hear of your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to reach out to me directly, I would appreciate the opportunity to address your concerns. John Carnivele, General Manager

November 18, 2020

Friendly staff and great service! Oak Lawn Toyota presents the customer with options for service along with the cost, and the customer decides on the service. The service department honors your app More

by phylmay
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Nov 18, 2020 -

Oak Lawn Toyota responded

Hello, Thank you for your business and this review. We're happy to hear Daniel and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

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