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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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December 03, 2020

Oak Lawn Toyota takes care of our 3 Toyotas. Joe Does a great job of explaining the issues found and the costs. Highly recommend them! More

by miket1776
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Joe We look forward to working with you again. Juan Vazquez, Service Manager

December 03, 2020

The service department is outstanding. They are courteous and professional and regarding my appointment it was done within the timeframe they said it be compmeted More

by SDENTZMAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

December 03, 2020

They have excellent customer service, very knowledgeable and always greet with a smile friendly and helpful, professional and make your vehicle is getting the proper maintenance needed. More

by LUCYDAVIS1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Juan Vazquez, Service Manager

November 28, 2020

Went in for an oil change and new battery. Service was quick and efficient. Was able to socially distance in the waiting room that was very clean. More

by coppenlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

November 28, 2020

The service has always been excellent. The guys in the The service has always been excellent. The guys in the office are knowledgeable and respectful. It would be nice to get a complementary car wash! More

by EIUSMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McShane
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you for your feedback!. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

November 28, 2020

The doing great but they should keep the same schedule for the Customer last time i had the appointment 3:00 pm for oil change i done about 6:30 That’s to long waiting. More

by almahbosh12
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you for your feedback. We strive to make sure that all of our customers leave happy, and we're sorry to hear that you weren't fully satisfied with your experience. Please don't hesitate to reach out to us directly if you would like to share some more detail. Thank you for choosing Oak Lawn Toyota, we hope you will give us another opportunity to serve you! Juan Vazquez, Service Manager

November 27, 2020

Easy appointment for service.Patrick was great.Oil Easy appointment for service. Patrick was great. Oil Change and new battery completed effortlessly. Always bring my Prius to Oak Lawn Toyota with t More

by grandslam502
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that Patryk had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

November 27, 2020

Perfect service. Answered all questions with knowledgeable answers. Service was completed in a comfortable time period even after arriving a lot sooner then my scheduled appointment. I will defi More

by rigobert.tovar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

November 25, 2020

Dan Schnur and the whole team are top notch. Good, honest work done quickly and correctly. This is where I recommend people to come. Congratulations and happy Thanksgiving. More

by Sarahteeling
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch, Daniel Schnur
Nov 29, 2020 -

Oak Lawn Toyota responded

Thank you, Sarah, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Dan and our team met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

November 22, 2020

My advisor was Daniel Schnur and he was really rude and mean when I came inside he looked at me and ignored me and without even greeting me he pretended that he was busy listening to another customer who w More

by Dani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Daniel Schnur
Dec 09, 2020 -

Oak Lawn Toyota responded

We are in the process of working to resolve this issue with our customer. Juan Vazquez, Service Manager

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