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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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January 15, 2021

Friendly dealer. Tries to accomplish that all customers are seen right away. Waiting area is ok with TVs and chairs. Good warranty work. Definitely recommended. More

by garysbell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 15, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review, Gary. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

January 14, 2021

Best service quality, I don’t make appointment and it was so fast. Thanks to the the person who talk with me he is the best‼️ More

by Liliramirezcastillo1979
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2021 -

Oak Lawn Toyota responded

Hello, Thank you for the kind words for our service department! We look forward to sharing your compliments with Sal and our team and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

January 14, 2021

I was pleased to see the covid precautions in place. The personal atmosphere is always pleasant and kind. I have to trust that what service is done is done right and what is recommended is needed. I think More

by kakjed
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Jan 14, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review based on your recent service experience. We're happy to hear Patryk and our team was able to serve you and demonstrate our commitment to great service. We are also happy to hear that you were pleased with our COVID precautions, feeling safe is very important to us. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

January 13, 2021

Everything from start to finished was top notch absolutely EXCELLENT. Sal did an excellent job of keeping us informed start to finish. From day 1 when I called all customer service phone appointmen More

by chicago201176
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Sal met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

January 13, 2021

This is my second review. When I asked my service technician if he heard/read my first review, he stated no. It’s important that the review is shared with the technician/manager. Keith was very prof More

by beverleygrier
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Oak Lawn Toyota responded

Beverley, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn’t meet the standards customers have come to expect, but reviews like this help us improve. If you don’t mind reaching out to us so that we can speak directly, we’d love to address your concerns in detail. Juan Vazquez, Service Manager

January 13, 2021

Had to take my 2020 Toyota RAV4 hybrid in for a recall Had to take my 2020 Toyota RAV4 hybrid in for a recall and a technical service bulletin repair. This was a big job they had to replace the front sus More

by tbas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you on your recall, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

January 11, 2021

Visited Toyota to receive a oil change and took a well over four hours! Dan provided horrible customer service. I was not informed that my vehicle was ready for pickup More

by Raquel Harden
Recommend Dealer
No
Employees Worked With
Daniel Schnur
Jan 28, 2021 -

Oak Lawn Toyota responded

Raquel, Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with Dan and our team. If it's possible to discuss your visit in more detail, can you provide me a phone number so we can discuss the situation? We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Juan Vazquez, Service Manager

January 09, 2021

I would not hesitate to recommend buying your next car from the folks at Oak Lawn Toyota. They have the best products and knowledgeable staff to help with any issue you may encounter. More

by Timk131
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team, Tim. We're glad to hear we delivered such a great experience! We appreciate your business! Juan Vazquez, Service Manager

January 09, 2021

I take my 2018 4Runner to Oaklawn Toyota for servicing. The staff is always courteous and informative. They’re always close to their estimated schedule. I’ll definitely consider them for all of my future a More

by cta256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! We appreciate your business! Juan Vazquez, Service Manager

January 09, 2021

Everything was great, service was top notch. Just one complaint, rude inconsiderate people in the waiting room, talking loudly on the phone and another person sucking there teeth. Management needs to rem More

by LEJSK25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Jan 09, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to leave us this feedback. We're very sorry to hear that you didn't have the best experience while waiting for service. However, we are glad to hear that your service was top-notch. We thank you for your business, and hope to see you again soon! Juan Vazquez, Service Manager

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