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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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February 05, 2021

Had a remote start out in the car was there for 10 hours. Luis said it would be ready by 4-5, told me to come at 5:15 to pick up still not ready. Wasn’t honest about it first disappointment with Oak L More

by TMEBVOLK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Luis Novoa
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2021 -

Oak Lawn Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership this time around. Would you mind sending us a message with your full name so we can learn more about your visit? While we’re disappointed to learn that we didn’t meet your expectations, we’d love to try to turn things around and make sure the same thing doesn’t continue to happen. John Carnivele, General Manager

February 04, 2021

I made an appointment and was greeted by friendly worker who professionally assisted with registering me for services. He reviewed my appointment request and assessed the situation. I was given an approxima More

by Unklodie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! If there is anything we can assist you with in the future, please let us know! Juan Vazquez, Service Manager

February 04, 2021

Best Toyota dealership ever! I will continue to purchase my cars from Oak Lawn Toyota and spread the word that they know how to service their customers. More

by ED P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich
Feb 04, 2021 -

Oak Lawn Toyota responded

Wow! Thank you so much for this great five-star review, Ed! Thanks for choosing Oak Lawn Toyota and helping to share the word about us. We’re here for you anytime! Juan Vazquez, Service Manager

February 03, 2021

Toyota Oak Lawn is a decent dealership with a fine service dept workers are dependable and accommodating with regard to scheduling all work performed was completed on time and correct More

by stanikj
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vincent Chen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. Vincent, Joseph, and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

February 03, 2021

They always assist me immediately and service is quick! I only come to this store. Keep up the great work and I will see you soon for another new vehicle. More

by CTONY23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch, Daniel Schnur
Feb 03, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

February 02, 2021

We have purchased 3.Toyotas from Oak Lawn Toyota and have appreciated the great service we have received. Also, everyone affiliated with the dealership has been friendly and knowledgeable More

by jakermdd1
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2021 -

Oak Lawn Toyota responded

Jake, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help find another vehicle that could work for you. Please feel free to reach out if we can be of any further assistance. We hope to see you again! Juan Vazquez, Service Manager

January 31, 2021

I just did a check on my battery and fill of fluids for me and tell me where to put the right foods in to right Reservoir More

by B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Feb 01, 2021 -

Oak Lawn Toyota responded

Thank you for the kind words for our service team, it's great to hear that they were so helpful to you! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

January 31, 2021

Always a great experience they have you in and out the information they give for your vehicle is helpful and they tell you what you need and there’s no pressure. More

by DMCDONA
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Feb 01, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

January 31, 2021

Always very nice employees attending to your needs no matter how busy or hectic it may be in the service department. I was in and out in no time wasted! More

by D-mac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your service experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

January 30, 2021

OakLawn Toyota has excellent service. A very friendly OakLawn Toyota has excellent service. A very friendly staff and very clean waiting room. Bob Spee is very professional and goes the extra mile. I hi More

by Karen
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Jan 31, 2021 -

Oak Lawn Toyota responded

Thank you, Karen! We appreciate your business. Bob and our team look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

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