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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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February 14, 2021

I went in for a 200000 mile oil change and came out without working headlights and the waiting area was way overcrowded I will not return More

by MARIOPBRUNO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2021 -

Oak Lawn Toyota responded

Mario, We thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Juan Vazquez, Service Manager

February 14, 2021

The employees are polite friendly and informative. My visits are always pleasant. I’m very very satisfied with the work that I received on my car. More

by cta256
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. Frank and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

February 13, 2021

I noticed that every car they worked on was washed. But they didn’t washed mine. They didn’t recommend any repairs on my vehicle. More

by Ravenjz10
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2021 -

Oak Lawn Toyota responded

As a Customer Service representative, I'd like to send you a free car wash coupon as a token of our apologies. Oftentimes, it's difficult to wash customers' vehicles because we do not have the wash rack capacity to handle multiple vehicles at once. However, I can send you to our great friends at Evergreen Car Wash on us! Please provide me your first and last name and address and I will send a few coupons your way. Thank you for your understanding! -Christina

February 13, 2021

Excellent Customer Service.Reliable. . Never had a problem. I go there all the time. I like the people there. They are very professional. Nice Facility. More

by Martinmi2000M911
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Feb 14, 2021 -

Oak Lawn Toyota responded

Thank you Martin for taking the time to write this great review! We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

February 13, 2021

Great customer service. The employees were very pleasant. The waiting room was very neat & clean. Overall the price was amazing for the work that needed to be done. Thank You All More

by Danisha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Feb 14, 2021 -

Oak Lawn Toyota responded

Thank you, Danisha, for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

February 12, 2021

Pat gave me a very respectful and great service. I was surprised with the great service because it’s not usually like that. Thank you More

by vvcamposv
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Feb 12, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We're so glad you enjoyed working with Pat. We appreciate your business and look forward to providing you with great service in the future! Juan Vazquez, Service Manager

February 11, 2021

Amazing service and consideration. I came in after a long day at work while it was snowing, I wear braces on both legs and service had my car in garage. Greatly appreciated all service staff. Prompt More

by Jeanne Markey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Feb 12, 2021 -

Oak Lawn Toyota responded

Thank you for your kind words for our service department, Jeanne! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

February 11, 2021

Came in early for my appointment and the service personnel were more than glad to receive me courteously. Service as usual was professional and quick. I would recommend Oak Lawn Toyota to anyone. More

by azuejindu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 12, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

February 11, 2021

I cannot remember the name of the service member that helped me but he was polite, informative and prompt. The service was also completed in a timely manner. More

by Margaret Brown
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
Feb 12, 2021 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department, Margaret! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

February 10, 2021

Since owning my Toyota Rav, since 2016, I have always had good service and interacted with friendly staff. I’ve recommended the dealership to people. More

by Kasha K
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patrick last name? Not one listed above
Feb 10, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

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