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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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March 15, 2021

I walked in for the 1st time & Joseph worked to see if my car could be quickly receive a tire rotation without an appointment. My car was quickly moved into the shop for the rotation. While it was being work More

by C
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Oak Lawn Toyota responded

We are very happy to hear that Joseph and our service team provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

March 15, 2021

Very fast service always knowledgeable and friendly. Great place for service. They treat you with professionalism and quite fast and explain everything to you when there. More

by Cmmc03
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We appreciate you taking the time to write us this five-star review. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

March 14, 2021

Dan was very helpful. Just great. But why were items on my floor from glove compartment after service? This has never happened before. Just wondering More

by perrymanbarbra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Mar 14, 2021 -

Oak Lawn Toyota responded

Thank you so much for your review, Barbra! It's great to hear that Dan could help you out. We'll address the glove box issue with our team, but if you'd like to discuss further please leave your contact information so we can reach out. All of us at Oak Lawn Toyota sincerely appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

March 13, 2021

The nicest people work here! A friendly, polite guy welcomed me, took my temp and directed me to Joe who wrote up the order and checked in with me seversl times on how the work was progressing. I was v More

by kmcclelland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience, so it's great to hear your kind words about Joe and the rest of our team. We'll be sure to pass your comments along, and we look forward to working with you again. Juan Vazquez, Service Manager

March 13, 2021

Always great service in and out great communication about what's going on with my truck clean waiting lounge thank you for the tlc toyota More

by ms_jfp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

March 13, 2021

Service representative was very courteous and helpful. Had to return a second day because the part needed for my vehicle was not correct, but it was installed expeditiously. Happy with the treatment I rec More

by bkenney0
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Oak Lawn Toyota responded

Thanks so much for your review! We apologize for the part mix-up, but are glad to hear our service team ended up meeting your needs. Please let us know if there's anything else we can do for you, and thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

March 13, 2021

Kieth the service manager that checked me in made the process of bringing the car in for maintenance very easy. Quick and professional. He makes it easy to bring the car back next time. More

by Michaelb1280
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2021 -

Oak Lawn Toyota responded

Hi, Michael! It's great to hear that Keith made your service appointment a breeze. We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

March 11, 2021

Customer service was very good. No long waiting for car. Car was serviced and communicated what needed to be done in a timely fashion. Service was completed within a good time. More

by b.brownfield
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2021 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

March 11, 2021

This was my first time using them. I had a very positive experience with this dealership. Friendly staff, high quality service, diagnosed and explained the problem well. The best part was they didn’t try to More

by Beyoung40
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Mar 11, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

March 11, 2021

Great service department. Always helpful and explaining how the car tested and what work is a priority. . Alway a neat, clean environment. This is where I bought the vehicle and the only place I have had a More

by Janetsnew9745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2021 -

Oak Lawn Toyota responded

Janet, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad that our service department was able to help, and we hope to see you again! Juan Vazquez, Service Manager

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