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2,194 Reviews of Oak Lawn Toyota - Service Center
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April 06, 2021
Oaklawn Toyota is like family. Whenever I come in for maintenance I feel welcomed and special. Over the years I've come to trust most of the service team and I look forward to my visits. maintenance I feel welcomed and special. Over the years I've come to trust most of the service team and I look forward to my visits. More
by cyntm1960
Verified Customer
April 05, 2021
I brought my Camry back on 3/30/21 to have the illuminated door sills installed along with the remote engine start up, I dropped my car off between 0730-0745, I knew it would be an all day job but illuminated door sills installed along with the remote engine start up, I dropped my car off between 0730-0745, I knew it would be an all day job but I had someone to pick me up from the dealership. I called at 545 to check on my car and was told it would be about another 90 minutes. I called the service department back at 805 but everyone had left, no one bothered to call to let me know my car would need to be kept overnight, this created a real inconvenience for me since I had to scrabble to get a ride to work the next day. The next day 3/31/21 I called and asked for Louis he told me he would check the status of my car and call me back within 5 minutes, I called again 50 minutes later and Louis “said” he left me a message, my phone was with me the entire time and I had no messages from him, he said my keys would be with the cashier. When I arrived at the dealership I was handed my keys and no one offered to show me how to work the FOB for the remote engine start up, there was an instruction card attached to the remote. Needless to say I had some issues with the FOB and had to return to the dealership on 4/3/21 and while Louis did show me how to properly operate the FOB I feel this was a trip that could have been avoided had Louis or someone else taken the time to show me how to operate the FOB properly when I initially picked up the car. When I purchased the car in early March I was very pleased with my salesperson Vito, unfortunately returning the car for the after factory installs I was not happy with the customer service. The extra added attention that is given to a customer goes a long way!! More
by ronniescar
April 02, 2021
I have always been treated fairly at Toyota. My husband chose this dealership as having good cars and good service. He is deceased now but he wanted me to have the best. chose this dealership as having good cars and good service. He is deceased now but he wanted me to have the best. More
by PATJAX9077
Employees Worked With
April 01, 2021
Good 👍🏿 They Do very good service. They will help you if you need help. Any problems that you used to have. They will solve it! if you need help. Any problems that you used to have. They will solve it! More
by ahmedmutania
April 01, 2021
Noticed a problem and called Oak Lawn Ill Toyota right away the technician scheduled me the next day. The customer Service associate Pat that helped me when I got there was outstanding. He addressed my away the technician scheduled me the next day. The customer Service associate Pat that helped me when I got there was outstanding. He addressed my needs and answered the numerous questions I had. I gave him 5 stars More
by Vyoung007
April 01, 2021
Frank was very friendly and informative thru the visit. Eady to get an early appointment. Explanation easy to understand. Frank even got someone to connect my cell to the car! Thank you! Eady to get an early appointment. Explanation easy to understand. Frank even got someone to connect my cell to the car! Thank you! More
by cinnyee4all
Employees Worked With
March 31, 2021
As usual service visit was great. As a courtesy at my request the battery terminals were cleaned, the battery was tested and even a broken license plate frame was replaced, free of charge. request the battery terminals were cleaned, the battery was tested and even a broken license plate frame was replaced, free of charge. More
by FROGCITY
Employees Worked With
John Richerme
March 31, 2021
We always receive great customer service at Oak Lawn Toyota. It is easy to make appointments and get in quickly for service. If any problems are found, they are explained and given a priority (should Toyota. It is easy to make appointments and get in quickly for service. If any problems are found, they are explained and given a priority (should be done immediately, can wait until next service, etc) More
by KKCOLOSIMO
Employees Worked With
Other Employees :
Patryk Kilch, John Richerme, Daniel Schnur
March 31, 2021
It is an excellent dealership from which I have purchased vehicles and services since 1990. The sales, service, and office associates are courteous, friendly, and engaging to determine issues relating to ve vehicles and services since 1990. The sales, service, and office associates are courteous, friendly, and engaging to determine issues relating to vehicle problem(s), needed parts and timely receipt of parts, estimated cost of service, and probable time of job completion. l was provided personal assistance (once,to drive me home and back to the dealer; and once to call for a rental car). I've observed that they treat their senior citizen customers with respect and courtesy. More
by ALLETTA J JUMPER
Employees Worked With
John Richerme
March 31, 2021
I was completely satisfied with the service provided for my car. The service representative, Mr. Joseph was very informative and accurate in suggesting the appropriate options needed to correct the problem. my car. The service representative, Mr. Joseph was very informative and accurate in suggesting the appropriate options needed to correct the problem. More
by Rigo
Employees Worked With
