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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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May 03, 2021

Always have great experience at oak lawn Toyota. This time was a service call. Everything went as expected. On time and no surprises. Very courteous and friendly staff. More

by Jmedler60
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

May 02, 2021

I wasn’t there. My sister in law took my care in. I don’t know who helped her. Only thing that I can say is that wait time is long. Service person applied a coupon which helped. No complaints. More

by nilda.rivera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
May 02, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

May 02, 2021

Oak lawn Toyota service was prompt and professional. Didnt have to wait weeks to make an appointment. Wish there would have been a car wash however. More

by Mark Piper
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Oak Lawn Toyota responded

Thank you, Mark, for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

May 01, 2021

I scheduled an appointment online. The service center did not make me wait and I was able to immediately get my car serviced. Thank you very much! More

by Yourbrokertasha
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2021 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

May 01, 2021

The Service Dept. is why I will only buy my next new car from this dealership. That plus our great salesperson Bob Spee. We trust Toyota's service recommendations which if followed, increases the life of More

by fjg526
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Hahn, porter.
May 02, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

May 01, 2021

Needs a little improvement on service time. My appointment was 0730 didn't leave until 0930 just for oil change. Got a little late for work. More

by KEBEHQUETEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch, Daniel Schnur
May 02, 2021 -

Oak Lawn Toyota responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are sorry for the long wait. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

May 01, 2021

I have received service from this dealer on numerous occasions. The service advisors are helpful and knowledgeable and the work is always done correctly and complete the first time around. I will contin More

by michaelingersoll
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
May 02, 2021 -

Oak Lawn Toyota responded

Michael, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

May 01, 2021

Was very busy the day I visited. I was able to use a coupon so the service was reasonably priced. They only performed the work I requested. More

by Dainjerd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patryk Kilch
May 02, 2021 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

April 30, 2021

Joe, my service advisor, was awesome! He was thorough and attentive to my needs. His effective communication made for no surprises and a stress-free experience. The mechanics did a great job too. M More

by Kirkstar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2021 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! It's wonderful to hear that Joe and the team provided you with such a pleasant experience. We look forward to assisting you with any future automotive needs! Juan Vazquez, Service Manager

April 30, 2021

Oak lawn Toyota never disappoints! The whole team is exceptional. Receptionist answering the phones are super polite and prompt. Service team excels on knowledge and experience. More

by m4b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patryk Kilch
May 01, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

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