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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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August 04, 2023

service contact Joe was courteous, knowledable, and efficient. although i did not enjoy replacing the hybrid battery and catalytic converter in a short period of time, the service was excellent. More

by dlynch86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with Joe. We're glad to hear he delivered such a great experience! Juan Vazquez, Service Manager

August 04, 2023

Juan was helpful and friendly. Great service and willingness to answer questions the best he could More

by Ravelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Liz Chavez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin Cotto
Aug 05, 2023 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

August 03, 2023

Friendly, courteous, and competent. Even though other service centers are much closer to home, I prefer to drive to Oaklawn Toyota. More

by TWOMBLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Tucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2023 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

August 01, 2023

I've always taken my car to Oaklawn, not only is it close to me , but the staff is always concerned about me and the upkeep of the car. More

by Telejanall2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

August 01, 2023

Ron performed an oil change and did fine but I requested another issue to look into and instead of thoroughly investigating the possible causes he just assumed it was an electrical issue when it was a fuse. More

by Breclaw
Recommend Dealer
No
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ron Tucker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Everything was good. Text responses were not always answered promptly. Sometimes not until the next day More

by Kimmisage39
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Juan Vazquez, Service Manager

July 31, 2023

Best finance advisor , thank you for a great price on extended warranty. Good customer service! More

by Isabel9898
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayla Burba
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2023 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, Isabel, and we hope to see you again! Juan Vazquez, Service Manager

July 30, 2023

I always get great customer service at Oak Lawn Toyota. Everyone is courteous and I never have to wait long. More

by BILLRUNSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Osuch
Jul 31, 2023 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

July 30, 2023

I had a recall and set the appointment a couple of weeks in advance the first time I came in. Only to be told that the part wa not inhad to reschedule for a later date. I would have thought that the dealer More

by bill1161
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Oak Lawn Toyota responded

We're sorry to hear about your experience, Bill, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your records? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Juan Vazquez, Service Manager

July 30, 2023

I had my car in Orland Park dealership they never fixed the problem. Went into Oak Lawn Dealership explained what was happening left my car with them. My car is running great and dependable again. The serv More

by Tdegnan11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Bickness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

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