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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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June 30, 2021

Made appointment to have my brakes looked at. My wife told the service person that there was a very bad noise coming from the RAV4. A person took our car for a test ride came back and told her that they More

by GLEENERMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Jul 13, 2021 -

Oak Lawn Toyota responded

Hi there, We've been trying to get a hold of you regarding your feedback on your wife's visit, and haven't had luck. When your wife spoke with Dan (our service advisor), Dan was trying to gather as much information as possible about the noise the Rav4 was making. We have to transfer these notes over to the technician in order to properly diagnose the problem. When your wife mentioned the noise wasn't present during her drive to the dealership, the Service Advisor, Dan, mentioned it may be hard to diagnose the problem. We do take everyone's concerns seriously and want to help with each individual problem. Because of your close relationship with the mechanic, he was the only one who ended up driving your vehicle. The mechanic, Travis, found the brakes were getting low, and then decided and advised your wife on the replacement per her approval. I'm sorry for the miscommunication on our behalf, and we hope to earn your trust back during your next visit. As you know, we are a family owned and operated store that takes each inquiry seriously, and I am terribly sorry for your negative experience. Respectfully Yours, Victoria Hampton Customer Service Manager of Oak Lawn Toyota

June 29, 2021

My only complaint is when going into the service center the workers will act like they don’t see you you have to wait for a friendly one to come in and say we will be right with you More

by maziquejazmine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 13, 2021 -

Oak Lawn Toyota responded

Hi there, I am terribly sorry to hear that we didn't properly greet you during your visit to our service department. There are no excuses that can be made on our behalf and I'm truly sorry. We have taken in your feedback and thank you for letting us know about this issue. Please let me know if you need anything during your next visit and I will personally make sure you are taken care of with the utmost respect you and each of our customers deserve. Respectfully Yours, Juan Vazquez, Service Manager

June 29, 2021

Service was excellent and efficient. Employees kept me informed as work was being done. More

by Rcg007ralph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2021 -

Oak Lawn Toyota responded

Ralph, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

June 29, 2021

John was excellent and so xxxx nice. He explain everything to me and was so on point with giving me details on some repairs that needed to be done. He also made sure I didn’t have to sit for hours. More

by angeljuly3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
He was in the service department.
Jun 29, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with John and our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

June 26, 2021

Stellar customer service from sales associate and the cashier was very friendly More

by jill.arie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2021 -

Oak Lawn Toyota responded

Jill, It's great to hear that Sal was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

June 25, 2021

We have been buying and using oak lawn Toyota since late 1990’s. Great place! More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Jun 28, 2021 -

Oak Lawn Toyota responded

Chris, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

June 24, 2021

I went in to check a front end noise and was told it was brake shims that they put in but replaced and still charged. More

by coppenlander
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 24, 2021

Very nice people, professional and courteous, seems to have done a great job on my vehicle every time I brought it in. More

by denton301imaloser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 25, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

June 24, 2021

Good, fast and polite service. Better than the Chevrolet dealer down the street More

by Mike L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota; your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again, Mike! Juan Vazquez, Service Manager

June 24, 2021

The absolute BEST customer service!! Timely repairs and EXCELLENT staff presentation. I will HIGHLY recommend this dealership!! Thank you for treating me so well!! More

by Holla
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 24, 2021 -

Holla responded

The absolute BEST customer service!! Timely repairs and EXCELLENT staff presentation. I will HIGHLY recommend this dealership!! Thank you for treating me so well!! Keith Stadler 5 ⭐️ Thank you 😊

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