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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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August 19, 2021

I am, and have been so pleased with your company and service! I have purchased a few cars from you already. I plan to buy more. You’r great! More

by Greg.labarge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Oak Lawn Toyota responded

Thank you, Greg, for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

August 18, 2021

Nice to deal with.fast and neat..keeps scheduled appointments on time..has a very family atmosphere and are responsive to all needs...always very polite More

by GRIFDOGCARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Aug 18, 2021 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. We truly appreciate you taking the time to share this fabulous feedback with us. Thank you for the five-star. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

August 18, 2021

Excellent service. Great communication on the part of the service dept. very detailed inspection of the vehicle and total cost estimate upfront. Service department work was very expedient. More

by FIELDMARSHAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Aug 18, 2021 -

Oak Lawn Toyota responded

Thank you for sharing your thoughts about your great experience with Oak Lawn Toyota, Marshal. We look forward to sharing this fantastic review with our team. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

August 18, 2021

I was well taken care of from start to finish! 🚙 I spoke to Steve B, who’s my salesman. That is always great. Jerry outlined the charges with me and assisted in getting me a ride to an appointment because m More

by Kathy Krokar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry - very nice!
Aug 19, 2021 -

Oak Lawn Toyota responded

Thank you for your business, Kathy, and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

August 18, 2021

The staff is always courteous and helpful. I waited for The staff is always courteous and helpful. I waited for my car while they worked on it. I am very pleased with the service.I received. I will al More

by CAROLNORRISHOMES
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Aug 18, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to leave us this fabulous five-star review. We appreciate your business, Carol, and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

August 18, 2021

I arrived at my appointed time and was greeted promptly. My appointment was a follow up to brake shim replacement on June 23,2021 as brake noise has continued. The tech found no issues but I was assured tha More

by coppenlander
Recommend Dealer
Yes
Employees Worked With
Aug 18, 2021 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

August 17, 2021

Even with the power going out I still receive great communication and friendly service and I felt the cost of service was fair to my wallet. More

by jomez44
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John
Aug 17, 2021 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

August 17, 2021

My service advisor, John McShane, is always very knowledgeable, friendly and easy to work with. Job was done in a timely manner and I very satisfied. More

by Tom.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John McShane
Aug 18, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review, Tom. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

August 17, 2021

Dan was very rude and inconsiderate. I have never experienced Terrible service like this at that facility. That’s all I have to say about it More

by newkirk0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Sep 03, 2021 -

Oak Lawn Toyota responded

We're sorry to hear about your experience, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your appointment? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Juan Vazquez, Service Manager

August 16, 2021

Very friendly, good with newer vehicles, not so shure about older car diagnostic. Could be some of the parts made by manufacturers and sold as Genuine Toyota may have fit and form but not function. Doesn More

by yahoogoogle
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Aug 16, 2021 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

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