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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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September 07, 2021

THE REASON THE MAINTENCE DO CHANGE OIL AND ROATE TIRES HE TALK TOO MUCH NOT FOCUS ON THEN LATER ON NOT DO CHECK ON TEST ROAD BEFORE GIVE TO CUSTOMER THEN I WAITED FOR 3 HOURS AND BACK TO CUSTOMER NOT PROPERL More

by longlashes2469
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Andres Rivera
1.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2021 -

Oak Lawn Toyota responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Juan Vazquez, Service Manager

September 05, 2021

They were great, much better then other Toyota Dealers I have been too! Very friendly and took care of all Of my questions and concerns More

by Lunaazul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Sep 06, 2021 -

Oak Lawn Toyota responded

We appreciate your business and our team looks forward to serving you again soon! Juan Vazquez, Service Manager

September 04, 2021

Great place to buy a car or get yours fixed right. No flashy in house Starbucks to drive up customer prices. Just good experienced people. More

by Xrighter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carnivele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Elvidge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Rivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Girlich
Sep 06, 2021 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

September 04, 2021

Good welcome on arrival. The car was ready when promised. I am happy with the service I received. The cost is more than I’d like. Better coupons for loyal customers would be appreciated. More

by rnlynn7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

September 04, 2021

Employees are all very nice, helpful and understand your needs and concerns. The dealership is very clean especially the women's bathrooms and the waiting room. More

by michelleweir1414
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota, Michelle, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

September 04, 2021

I loved that they got me in out, in less than 24 hours my vehicle was repaired, they even had a loaner ready for me. More

by Ebrantley66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Hertogs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2021 -

Oak Lawn Toyota responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Oak Lawn Toyota. Please don't hesitate to reach out if you need anything else. Juan Vazquez, Service Manager

September 04, 2021

I went in for what I thought was an oil change and tire rotation that was part of my Toyota care. They said it was just a tire rotation. I said I'd come back in the 1000 miles for the oil and we could due More

by MARYKELLY6868
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 06, 2021 -

Oak Lawn Toyota responded

Mary, thank you for this feedback for our service department. We are sorry that you weren't fully satisfied with your experience this time and apologize for any inconvenience. Please don't hesitate to let us know if we can be of any further assistance, we look forward to serving you again and demonstrating our commitment to excellent customer service. Juan Vazquez, Service Manager

September 04, 2021

I got a reminder text to set up the service on my vehicle vehicle. Was able to get an appointment on the weekend, which was great for me. During my appointment they kept in touch with me via text. It didn't More

by MARCELINALUNA13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Sep 06, 2021 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

September 03, 2021

Toyota was great in assisting me with my recall and my tire 5000 mile service as well as explaining the reason why they the oil change policy More

by Burgundyjohnson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2021 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota, we look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

September 02, 2021

Should offer more deals also no coffee Car wash should Should offer more deals also no coffee Car wash should be included. The customer service room should be more friendly with better chairs and comput More

by babysistersdaycare
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daniel Schnur
Sep 03, 2021 -

Oak Lawn Toyota responded

Thank you for your honest feedback. We are sorry to hear that you didn't have a more satisfying experience and will be sure to share your comments with the team. We sincerely value your business and hope you will give us another opportunity to demonstrate our commitment to great service. Juan Vazquez, Service Manager

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