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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,193 Reviews
Call Service Center (708) 435-2205

2,194 Reviews of Oak Lawn Toyota - Service Center

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October 05, 2023

He is always professional and provides the needed information to make on the spot decisions. More

by revjdmiles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Oak Lawn Toyota responded

We are very happy to hear that Joseph provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

October 04, 2023

I have nothing to say but good things about OL Toyota. We have been customers for years. More

by robson92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Novoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2023 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

October 02, 2023

I could not believe your service center did not tell me that you had a tire sale coming up when I just brought 2 tires. I could have waited and brought 4 tires. More

by kiata_60637
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Frank Nash
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 06, 2023 -

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

Oct 06, 2023 -

Oak Lawn Toyota responded

Thank you so much for calling us back today, and I'm so glad we were able to talk with you over the phone. Per our conversation, it sounds like you are going to opt. for a different service recommendation. The tires are not your #1 priority at this time, and we are happy to help with any of your service needs. Thanks so much again for your time, honesty and loyalty to Oak Lawn Toyota! We truly appreciate you! Best, Juan Vazquez, Oak Lawn Toyota's Service Manager

September 25, 2023

Oak Lawn Toyota is the best dealership for their Service Department they are friendly, great Customer service etiquette, extremely helpful and they care it shows... I always have the BEST Advisors and they More

by Turner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bruno Rengifo
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Sep 26, 2023 -

Oak Lawn Toyota responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

September 21, 2023

Work completed much ahead of time. Flawless work. Maintenance staff courteous and respectful..care taken to keep my vehicle neat. More

by corbettb2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 22, 2023 -

Oak Lawn Toyota responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Oak Lawn Toyota. Juan Vazquez, Service Manager

September 20, 2023

Great place to purchase and service Toyota. I’ve just purchased extended warranty from Dominik. Thanks for all your help Oak Lawn Toyota! More

by Ln
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dominik Gibek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 20, 2023 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

September 14, 2023

The service I received was that of high quality work in an excellent time frame More

by tcallahan9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 16, 2023 -

Oak Lawn Toyota responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Juan Vazquez, Service Manager

September 13, 2023

Never answer the phone or return calls and over charge for services. Don’t complete the repairs and have you keep coming back. More

by ragrigler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vazquez
2.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bruno
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Sep 16, 2023 -

Oak Lawn Toyota responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Juan Vazquez, Service Manager

September 08, 2023

Now, they really rotate the tires in our Camry. They have done a good job. More

by JAYCBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Barrix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 10, 2023 -

Oak Lawn Toyota responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

September 03, 2023

Toyota service is exceptional and they always make sure we can get one of our 3 Toyotas in for service. Thank you Sal. More

by KPKB29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2023 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Sal here at Oak Lawn Toyota. Juan Vazquez, Service Manager

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