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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,194 Reviews

2,194 Reviews of Oak Lawn Toyota - Service Center

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February 04, 2022

Well it was cold and wet at first I was there for air in tire then I ask them to check my battery but things went quick and nice More

by Netteevans849
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
3.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Stadler
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
3.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Schnur
Feb 04, 2022 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

February 03, 2022

I have experienced so far excellent service@ Oaklawn Toyota. Very helpful, courteous service techs. Clean comfortable waiting room and the shop is clean for the work they do there. Thank you. More

by Yahweh8101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Keith Stadler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

February 02, 2022

Frank was great. Explained all of the issues. Really helped me out. The job got taken care of. More

by Mikebert
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Oak Lawn Toyota responded

Thank you so much for your kind words for Frank, and for taking the time to leave us this wonderful feedback! Juan Vazquez, Service Manager

February 01, 2022

Just felt like I wasn't offered the greatest service since I am an extended warranty client. If my breaks were that bad way wasn't I alerted several months ago. I've received better service in prior yea More

by EMARTIN102182
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose
Feb 18, 2022 -

Oak Lawn Toyota responded

We're sorry to hear that your visit didn't meet the high standards that you and our other guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Juan Vazquez, Service Manager

February 01, 2022

Great customer service they get you in and out in a timely manner they also went over different services you might need in the future. Sal was the young man that took the time to let me know what my ca More

by AMARTIN1106
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2022 -

Oak Lawn Toyota responded

It's great to hear that Sal was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

January 31, 2022

Service was good but it took 45 minutes to start my scheduled appointment. Understaffed in the auto shop office. Very delayed. More

by CHILPO2008
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose
Jan 31, 2022 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with our dealership. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

January 30, 2022

Feb 29, 2020, I usually give a higher rating but I am not completely satisfied with keeping a record on file when I purchased 4 brand new Yokohama Geolander tires and the clerk could not find any record of m More

by marie7819
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2022 -

Oak Lawn Toyota responded

Marie, Thank you for choosing Oak Lawn Toyota, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

January 29, 2022

Had no start on wife’s 2020 RAV4 XSE Hybrid, called the very best Service department, spoke to Frank Nash who recommended calling Toyota roadside assistance which we did they came out jumped the vehicle go More

by tbas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2022 -

Oak Lawn Toyota responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Juan Vazquez, Service Manager

January 26, 2022

Very dependable, excellent service , and I never had to wait long when I had an appointment. They explained what my car needed for service. Customer service is great. More

by Mfranolinar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Elvidge
4.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 26, 2022 -

Oak Lawn Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Juan Vazquez, Service Manager

January 25, 2022

Things have changed over the years. I have not seen the experienced advisors much sense I have to bring my vehicle in later during the day. The service was average and not what I am used to at this locatio More

by VERACHUCK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
3.0
This rating includes all reviews, with more weight given to recent reviews.
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