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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,213 Reviews

2,213 Reviews of Oak Lawn Toyota - Service Center

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January 20, 2025

This shop gets you in quick. They keep you up to date on the progress of the appointment. More

by ksintich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McShane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

January 11, 2025

I'm pleased with the service, the agent who took care of us was very nice and answered all the questions. More

by JCI11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Prado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

January 07, 2025

Just had my 2024 Toyota 4runner serviced at Oaklawn Toyota, oil change and tire rotation and inspection! Pulled into service area directed to service office, was taken care of quickly by Joe service ad More

by tbas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

January 03, 2025

Always professional and updates me on my car in case there may be an issue with the work being performed More

by maryaaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

January 01, 2025

The dealership is always helpful and they listen to the issues I'm having. To me listening is very important. More

by sijdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

December 28, 2024

Frank was great. Tire reparied with no problem. Speedy and efficient as usual from OL Toyota. More

by grandslam502
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 30, 2024 -

Oak Lawn Toyota responded

Thank you for taking the time to leave us a five-star rating. We appreciate your business. Juan Vazquez, Service Manager

December 14, 2024

Frank took care of all my issues in a prompt and courteous manner. I've always used Toyota Service Dept. for my 2012 RAV 4. I wouldn't go elsewhere. Bob Spee sold me two of my cars and I highly r More

by BIKEDOLLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Oak Lawn Toyota responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Frank provided you with prompt and courteous service—he truly values every customer and is dedicated to ensuring a great experience. We’re so glad you’ve trusted Oak Lawn Toyota for the care of your 2012 RAV4 and appreciate your loyalty over the years. It’s wonderful to hear about your positive experience with Bob Spee as well—he's been an exceptional member of our team since 1982! Thank you for your recommendation and for being part of the Oak Lawn Toyota family. We look forward to serving you again! Ronnie Colosimo and the Oak Lawn Toyota Family

December 13, 2024

I waited for more than 4 hours something should be done in 90 minutes. They are horrible. I don’t like it at all. Person who took my key is not even explaining what happened More

by sheika51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Vazquez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 15, 2024 -

Oak Lawn Toyota responded

Thank you for sharing your feedback. We’re truly sorry to hear about your recent experience and the frustration it caused. At Oak Lawn Toyota, we take great pride in delivering exceptional customer service and ensuring a smooth and efficient experience for every guest. Your concerns are important to us, and we deeply appreciate you bringing this to our attention. We apologize for any delays, miscommunication, or lack of clarity during your visit. Please know that we are committed to addressing this issue to ensure it doesn’t happen again. We would greatly value the opportunity to speak with you directly to learn more about your experience and make this right. Please contact us at 708-423-5200 at your earliest convenience. Juan Vazquez, Service Manager

December 08, 2024

Great time great service quick turnaround friendly, precise no trying to oversell,we like going there More

by VALGOODLOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McShane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Gaeta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vickie Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ken Bickness
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Brito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Garibaldi
5.0
This rating includes all reviews, with more weight given to recent reviews.
JJ Juarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marco Fernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Oak Lawn Toyota responded

Thank you for choosing Oak Lawn Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Juan Vazquez, Service Manager

December 06, 2024

My experience with Oak Lawn Toyota was excellent: starting with my salesman, Bob Spee. He was knowledgeable about the vehicle in which I was interested and was able to answer my questions. He gave me More

by martinanderson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marty Maggio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Novoa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2024 -

Oak Lawn Toyota responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, Martin, and we're happy to hear that we met your expectations. Thank you again for choosing Oak Lawn Toyota. We look forward to having you as one of our valued customers for many more years to come! Juan Vazquez, Service Manager

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