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Oak Lawn Toyota - Service Center

Oak Lawn, IL

4.7
2,218 Reviews

2,218 Reviews of Oak Lawn Toyota - Service Center

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February 18, 2025

He did a wonderful job keeping me informed about the services and prices my vehicle needed More

by hughesfawn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amir Mims
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2025 -

Oak Lawn Toyota responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Amir and our team met your expectations. Thank you for choosing Oak Lawn Toyota, we look forward to having you as a valued customer for many years to come! Juan Vazquez, Service Manager

Feb 18, 2025 -

Oak Lawn Toyota responded

Hi! Thank you so much for the kind words! We’re thrilled to hear that we were able to keep you informed about the services and pricing for your vehicle. Providing clear communication and excellent service is so important to us, and it’s great to know that it made a positive difference in your experience. If you ever need anything else, don’t hesitate to reach out. We’re here to help! Happy Driving, John Carnivele, General Manager of Oak Lawn Toyota

February 16, 2025

I always get excellent service at Oaklawn Toyota. Every so often , my tire pressure light comes on. When I bring the car in for air, I am seen right away.I also like how the service person always kee More

by DUCHESSOFTYME
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2025 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

February 13, 2025

Sal Gaeta assistance service manager was trying. to let me buy 20 Lug nuts for my 2011 Toyota Highlander 2 weeks ago after I did an oil change claiming that they couldn’t do a tire rotation bc of swo More

by mustafa
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Sal Gaeta
1.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Oak Lawn Toyota responded

Thank you for sharing your feedback. As a Toyota-certified service center, we follow manufacturer guidelines and strict safety protocols to ensure the best care for both your vehicle and our staff. When our technicians identify potential safety concerns—such as swollen lug nuts that may compromise proper torque and removal—we are obligated to inform our customers and recommend appropriate service. We understand that independent shops may operate under different standards, but our priority is to adhere to Toyota’s specifications to maintain the integrity and safety of your vehicle. If you’d like to discuss this further or review the technician’s assessment, we’d be happy to go over the details with you. Please feel free to reach out to us directly. Juan Vazquez, Service Manager

Feb 13, 2025 -

mustafa responded

It’s all just selling a job . First time I hear about lug nuts that are made of steel to get swollen . I owned lot of cars and never heard that all lug nuts on my SUV have to be replaced . Showed to an independent certified mechanic and he did for me tire rotation and checked out the lug nuts and was saying it’s fine nothing to worry about . And just dealer act like that to sell you a job with double the price .

January 31, 2025

Always excellent service. Over the past 11 years, the service shop mechanics have made sure that my Prius is safe to drive and in great shape. Joe is always helpful and inform More

by nimackev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2025 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

January 23, 2025

For many years, my experiences at the car service shop have been consistently positive. The team excels at keeping me informed about any issues they discover while servicing my vehicle, and their estimate More

by avila_m23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McShane
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2025 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

January 20, 2025

This shop gets you in quick. They keep you up to date on the progress of the appointment. More

by ksintich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John McShane
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2025 -

Oak Lawn Toyota responded

Thanks for sharing your thoughts about your experience with Oak Lawn Toyota. We appreciate your business and hope to see you again soon! Juan Vazquez, Service Manager

January 11, 2025

I'm pleased with the service, the agent who took care of us was very nice and answered all the questions. More

by JCI11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Prado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Oak Lawn Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Oak Lawn Toyota. Juan Vazquez, Service Manager

January 07, 2025

Just had my 2024 Toyota 4runner serviced at Oaklawn Toyota, oil change and tire rotation and inspection! Pulled into service area directed to service office, was taken care of quickly by Joe service ad More

by tbas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Spee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Nash
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2025 -

Oak Lawn Toyota responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Juan Vazquez, Service Manager

January 03, 2025

Always professional and updates me on my car in case there may be an issue with the work being performed More

by maryaaron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2025 -

Oak Lawn Toyota responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Oak Lawn Toyota! Juan Vazquez, Service Manager

January 01, 2025

The dealership is always helpful and they listen to the issues I'm having. To me listening is very important. More

by sijdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Cassello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

Oak Lawn Toyota responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Juan Vazquez, Service Manager

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