ORR Toyota Searcy

Very nice facility, Ms. Joan is super nice, and the sales staff was helpful during my experience. I'll go back! Joan is super nice, and the sales staff was helpful during my experience. I'll go back! More

The service department is the worst I have ever seen in a car dealership been down four time to get a key Brain was service manager . car dealership been down four time to get a key Brain was service manager . More

Brian and Joe really did a great job going above and Brian and Joe really did a great job going above and beyond to help me in the service department today. Excellent customer service that is second to Brian and Joe really did a great job going above and beyond to help me in the service department today. Excellent customer service that is second to none. Thanks guys! More

DO. NOT. GO. HERE!The service here is good & timely. I DO. NOT. GO. HERE! The service here is good & timely. I did have an issue with a new service writer that was quickly resolved by the service manage DO. NOT. GO. HERE! The service here is good & timely. I did have an issue with a new service writer that was quickly resolved by the service manager. I'm under extended warranty so this doesn't yet apply to me, but the rates are inflated as at any dealership. My main issue is how Toyota handles their extended warranty, but that is directly with Toyota & not this dealership. EDIT 1-6-20 While working on my car under the extended factory warranty, they tried to come up with all sorts of "diagnostic" charges. I'm a former ASE certified mechanic who worked in a dealership. I know when diagnostics are warranted. They wanted $125 to literally look at the gas gauge and compare it to the gas receipt laying on the front seat of the car. The general manager, jeremy lawrence, was EXTREMELY rude, berating, & publicly humiliated me in front of all the service writers & other service members. This is because they put something on my windshield that permanently etched the glass, ruining it. They refused to take responsibility and replace the windshield after making over $2,600 on the warranty work. He was mad that I told joe that they were "crooks" for charging blatantly false "diagnostic fees". They've been reported to the Arkansas Attorney General for fraud & theft. I just filled out a civil suit for the other matters. More

Since the pandemic hit and they have difficulty selling cars they overcharge in service. They refuse to acknowledge they ruined my car in the service department but Joe I appreciate you for making me spend cars they overcharge in service. They refuse to acknowledge they ruined my car in the service department but Joe I appreciate you for making me spend money that was unnecessary. More

Feel like family When I went to the Searcy Orr dealership to get a Rav-4 the staff and managers went out of their way to make us feel like part of the family and took When I went to the Searcy Orr dealership to get a Rav-4 the staff and managers went out of their way to make us feel like part of the family and took care of all our needs and we are very happy with our choice More

Great Experience! It'd been 17 years since I bought a truck and it was time.  Did my research and was drawn to the Tacoma.  I absolutely despise dealerships.  I c It'd been 17 years since I bought a truck and it was time.  Did my research and was drawn to the Tacoma.  I absolutely despise dealerships.  I called 3 dealerships to ask questions about the Tacoma.  2 salesman could not answer my questions and the 3rd one didn't want to.  Then I called Orr Toyota in Searcy.  A man named Don Bratcher answered the phone and we hit it off immediately.  Don's been with Toyota for years and it absolutely showed.  He answered all of my questions and ones that I would have never thought to ask.  He was the only guy that didn't put the sales pressure on me and call me back incessantly as the others did.  I went in to see Don a few days later and bought a new Tacoma from him.  If you are looking for a new vehicle, go talk with Don Bratcher at Orr Toyota in Searcy.....you WILL NOT be dissapointed! More

Rav 4 We had a great experience in buying a new car. Salesman Don Bratcher made the day by being a downhome kinda guy to work with We had a great experience in buying a new car. Salesman Don Bratcher made the day by being a downhome kinda guy to work with More

Orr Toyota this is a great business, I reccomend it to everyone!! If your ever trying to buy a vehicle this is the place to go! Orr Toyota this is a great business, I reccomend it to everyone!! If your ever trying to buy a vehicle this is the place to go! Orr Toyota More

great salesman I bought a tundra and its great. Love the truck and the dealership.very friendly The salesman i had was friendly butnot pushy. Thats why he got my bus I bought a tundra and its great. Love the truck and the dealership.very friendly The salesman i had was friendly butnot pushy. Thats why he got my business. No pressure is the ony way to sell me anything. More