ODaniel Mazda - Service Center

I own a 2023 Mazda CX5 Turbo. I have been experience a loud "clicking" noise coming from the interior front passenger side windshield area. I have had my car to O'Daniel three tim I have been experience a loud "clicking" noise coming from the interior front passenger side windshield area. I have had my car to O'Daniel three times for this issue. The dates were 02/19/2024, 03/29/2024, and 04/17/2024. I have taken a number of videos where this noise can be clearly heard. My service advisor at the dealership is named Adam. Adam has gone on two separate rides with me in the car and has confirmed both times that he can hear the noise. After the visit on 03/29/2024 and the dealership having my car for more than a week I'm told that they can't "recreate it" and would need to start charging me if they start removing panels to investigate. I pick my car up and contact Mazda Customer Care on 04/05/2024. I'm assigned case number 190486. The lady that I spoke with reached out to the dealership and spoke with Adam. According to the lady, Adam minimized the noise I'm hearing but stated I have been a good customer. Almost a week later, a case worker named "John" contacts me from Mazda. He states that there isn't much he can do and to take it back to the dealer. I dropped my car off on 04/17/2024 at the dealership again after taking a video where the noise can be heard and stopped when I press out against my windshield on the right side. I sent this video to the dealership and schedule service. After sitting in the same spot I parked the car at for 5 days (the MyMazda app shows the date and time that the engine was stopped last). I receive a call from Adam telling me that Mazda informed them that all aftermarket parts would need to be swapped back to stock for Mazda to do any further investigation. He's referring to an axle-back exhaust that I installed between the first and second times I had the car in. The car was then returned to me. According to the FTC website, "The manufacturer or dealer must prove the aftermarket or recycled part caused the damage before they can deny warranty coverage." Therefore, in this case, my warranty coverage is getting denied before even investigating to find the cause of this noise. The dealership has been gracious in the fact that they have provided a loaner car to me each time and have not tried charging me for anything. However I feel that my issue I'm having is getting minimized and that has resulted in Mazda corporate denying a warranty claim without any proof that an aftermarket part caused the issue I'm having. Unfortunately all of this has me looking to trade my car in. More

I think you have a great group of salespeople who always greet you with a smile and make you feel welcome. greet you with a smile and make you feel welcome. More

This dealership was full of friendly and knowledgeable staff, would definitely recommend a colleague to purchase a vehicle here staff, would definitely recommend a colleague to purchase a vehicle here More

Very great service, and friendly advisors! Met my expectations above and beyond. Great vehicle and staff at O’Daniels. expectations above and beyond. Great vehicle and staff at O’Daniels. More