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42 Reviews of ODaniel Ford - Service Center
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September 05, 2021
Dealership was very easy to work with o n original sale, had a service issue on my truck purchase a month after purchasing and I felt they out of their way to take care of me, letting me every step and avai had a service issue on my truck purchase a month after purchasing and I felt they out of their way to take care of me, letting me every step and availability of parts. Hoping to not need them going forward but if I do let's hope I get the same treatment.. More
by Ddk1912
September 18, 2019
Fantastic, above and beyond I had problems with another dealer and was recommended to go to O'Daniel, everyone from the service manager (Mike) down to the shuttle driver was very I had problems with another dealer and was recommended to go to O'Daniel, everyone from the service manager (Mike) down to the shuttle driver was very professional. The service writer (Glenn) explained things about the car that I didn't know, the service manager (Mike) got us in fast and expecting them to have the car for 2 days, well, it was done in about 3 hours. The shuttle drive was friendly and professional. I didn't meet the mechanic, but he got it fixed in a short period of time. Can't say enough about the service I received. They earned my service from now on, even though I was a ways to drive. More
by Steve
October 12, 2018
excellent customer service came in for warranty work & then had recall work done also. 1st time customer. will be a return customer! thank you for restoring my faith in dealers came in for warranty work & then had recall work done also. 1st time customer. will be a return customer! thank you for restoring my faith in dealerships at a time that it was greatly needed. More
by Diana Wotnow
Employees Worked With
Josh Loomis
July 23, 2018
Not a very good experience I bought my first car at this dealership. All things were good until I had to take my car into service 3 times within the first 30 days of owning the I bought my first car at this dealership. All things were good until I had to take my car into service 3 times within the first 30 days of owning the car before they could tell me what the issue was. When they kept my car over night they gave me a car to drive and it was very unexeptable. It was a recent trade in that they did not clean at all. There was cups and trash from the previous owner in the car, and the smell of the car was horrible. After the service center could not tell me what was wrong with my vehicle they had no interest in helping me set up appointments I had to call another dealership myself. I will not purchase from this dealership ever again. More
by Jas50132
May 25, 2018
SUPER SERVICE Went into the dealership this morning to have my 2009 F150 get THE WORKS PACKAGE done. During inspection they noticed issues with the brakes. GLEN C Went into the dealership this morning to have my 2009 F150 get THE WORKS PACKAGE done. During inspection they noticed issues with the brakes. GLEN CAMPBELL came to me described the issues, and identified my warranty would cover, all but the works package. Now that is service! I can't say enough about GLEN CAMPBELL, and MIKE LOTHAMER. They are the BEST. Its true when you hear about the great dealerships, ITS THE SERVICE DEPARTMENT, that keeps happy customer coming back! They have the best service and have me for life! This service department will treat you right! GREAT GUYS! If you need service these are the guys to come and see! More
by Big Daddy
February 19, 2018
A+ Customer Service I have needed to service my vehicle more times over the past year than I would have liked; however, I have and will continue to use O'Daniel Ford Mits I have needed to service my vehicle more times over the past year than I would have liked; however, I have and will continue to use O'Daniel Ford Mitsubishi in the future. Everytime I need assistance, I have the pleasure of working with Glen. He is professional, friendly, and courteous. And if an issue arises, he communicates efficiently and accomodates as needed. Due to Glen's exceptional customer service and quality of work he and the service center executes, I would recommend utilizing O'Daniel Ford Mitsubishi for any service need. More
by RBiggs
Employees Worked With
Glen Campbell
January 16, 2018
Making it right We had just made a purchase and discovered a break issue. Made a contact with the salesman Mike Pocci on a Saturday afternoon to let him know that the We had just made a purchase and discovered a break issue. Made a contact with the salesman Mike Pocci on a Saturday afternoon to let him know that there was a problem. Mike made a call and the service department called me first thing Monday morning and gave me a choice to bring in my SUV. my wife took it in later that same day and the service team promptly repaired the problem at no charge to me and the service manager even showed my wife some special features about the SUV. Had first hand proof that the service department lived up to the high and satisfying standards that we have been told about! HONEST RELIABLE TRUSTWORTHY PRIDE is how I would describe this dealership. ,VERY SATISFIED THANKS More
by jmagg
October 23, 2017
Fantabulous!!!! I am back!!! Just 3 weeks ago we were in to buy a new Edge... And I just got my new 2015 Chrysler 200 S. I reached out to Phoenix in the middle of his I am back!!! Just 3 weeks ago we were in to buy a new Edge... And I just got my new 2015 Chrysler 200 S. I reached out to Phoenix in the middle of his evening, said what I needed. And by the time I made it there during business hours. I had my new car. Phoenix and Ryan continue to wow me with their service, advice and the entire experience. Thank you both for rocking. More
by Tatiana
Employees Worked With
Ryan Keebler, Phoenix Nichols
June 16, 2017
Expert Sales and Service, honest and friendly From the day we purchased our F150 at O'Daniel with Phil who was our salesman, we have had excellent care. He called to make sure that we were happy l From the day we purchased our F150 at O'Daniel with Phil who was our salesman, we have had excellent care. He called to make sure that we were happy long after we bought it -- who does that anymore? He is sincere and had our best interest in mind. I also appreciate O'Daniel Ford service department. No one else touches my truck except them because they always exceed my expectations. I appreciate the superior expert treatment that we get but as important I appreciate the honesty and friendliness of their staff. Josh is awesome and keeps you informed every step of the way. In the world today where you constantly feel like you might be right be ripped off, it's hard to put trust in what people tell you -especially in car repair -- we never feel that way with O'Daniel. Just know that I also spread the word for you thanks so much! More
by Kcas
Employees Worked With
Phil Swaidner, Josh Loomis
May 12, 2017
Caring Team I purchased a Ford Escape in Nov. 2015 from Brent. He made the transaction go very smoothly. In May 2017, I needed new rear shocks. Glenn, in the Serv I purchased a Ford Escape in Nov. 2015 from Brent. He made the transaction go very smoothly. In May 2017, I needed new rear shocks. Glenn, in the Service Dept. was very professional, friendly, and kind. I had to use the shuttle service two times and both drivers were so friendly! I appreciated Brent contacting me after my car was repaired to make sure it was fixed and running well. I also appreciate the level of care and friendliness your team has provided for me! More
by Beth Berry
