ODaniel Ford

After having previously been a mechanic that worked in a car dealership, I have seen the good, the bad, and the ugly of car sales. I can honestly say that Mike at O'Daniel's gave both my wife and I one of t car dealership, I have seen the good, the bad, and the ugly of car sales. I can honestly say that Mike at O'Daniel's gave both my wife and I one of the best car buying experiences we have had. From my perspective, they did not try to up-sell us. They simply gave information about their services and allowed us to make an informed decision. They also greatly respected our time. There was no hidden fees or surprises. The price they told us was the price it was. From my wife's perspective, she was not overlooked. Mike intentionally engaged with my wife and both encouraged and answered her questions. More

It was a great pleasure meeting and dealing with Merlin and the rest of the staff at O’Daniels Ford in New Haven. The had the exact vehicle I was looking for in stock and their knowledge and no pressure sa and the rest of the staff at O’Daniels Ford in New Haven. The had the exact vehicle I was looking for in stock and their knowledge and no pressure sales made the experience incredible. I wouldn’t hesitate sending my family and friends to Merlin and crew for a great deal on a new Ford! Thanks for a great visit and impressive experience! More

Excellent service! Kept me well informed about the status of my vehicle. Helped me with the vehicle technology which was greatly appreciated. Kept me well informed about the status of my vehicle. Helped me with the vehicle technology which was greatly appreciated. More

From my initial order to delivery of my truck, Jennifer Hull helped to guide us through the ups and downs of purchasing Ford's new high demand truck, the Ford Maverick. During final delivery, Jennifer help Hull helped to guide us through the ups and downs of purchasing Ford's new high demand truck, the Ford Maverick. During final delivery, Jennifer helped to ensure that our closing went smoothly -- and it did! O'Daniel Ford was able to help us obtain financing at a price point that honored our monthly budget. I look forward to purchasing my next vehicle through Jennifer and the O'Daniel Ford team. More

Job well done. Very helpful and knowledgeable in the sales department. They located the car for me. Very helpful and knowledgeable in the sales department. They located the car for me. More

Jennifer did a great job staying on contact and communicating when an offer was available and worked within my preferences. communicating when an offer was available and worked within my preferences. More

One of my best buying experiences ever! Very responsive and helpful people. I have received the best possible service throughout the whole process of purchase. Amazing dealership, amazing s Very responsive and helpful people. I have received the best possible service throughout the whole process of purchase. Amazing dealership, amazing salesperson Jennifer Hull, amazing manager Lauren O’Daniel. Thank you for everything once again More

My accounting firm purchased a vehicle to use for courier services. It was busy at the office so he brought the car for us to review and test drive... right to the front door of our office! He then drove b services. It was busy at the office so he brought the car for us to review and test drive... right to the front door of our office! He then drove back and forth from New Haven to our office by Lutheran Hospital to bring purchase paperwork for signature and delivered a freshly detailed car right to our doorstep! THAT is what I call customer service! Trade-In was way more than we expected to receive! PURE EXCELLENCE! More

Austin was very helpful explaining to me about my options on trading in my 2021 Explore. He was very helpful in explaining all about the lease. Austin also did a great job explaining about all the new things on trading in my 2021 Explore. He was very helpful in explaining all about the lease. Austin also did a great job explaining about all the new things we could in the new Explore. He also helped me set up my Ford app and how to use it. More

Austin was amazing! We did a transaction in the middle of the week in between meeting clients. He was so gracious to me coming to me with paperwork and hand delivered th We did a transaction in the middle of the week in between meeting clients. He was so gracious to me coming to me with paperwork and hand delivered the vehicle as well so I didn’t have to leave my job and clients. I definitely recommend him as he’s easy to work with, communicates well/timely, and goes above and beyond. More