ODaniel Ford

I am very impressed with Mike Pocci's knowledge and experience as well as his customer service skills. He let me drive the Edge home for the weekend and came in on his day off to exchange cars and ans experience as well as his customer service skills. He let me drive the Edge home for the weekend and came in on his day off to exchange cars and answer more questions. I will recommend this dealership to my friends and family. Thanks for a great experience! More

This is by far the worst car buying experience!! I have owned my 2007 GMC Acadia for 4 months and in that 4 months have had to have a brand new transmission, brand new rear differential, new power stearing owned my 2007 GMC Acadia for 4 months and in that 4 months have had to have a brand new transmission, brand new rear differential, new power stearing bracket and pump and I also have a leak through the interior lights in the 3rd row seat as well as by the gas pedal on the driver side floorboard AND a leak in my air conditioning system. When I had the air conditioner recharged, I was told there was already dye in the system so someone knew there was an issue and it wasn't disclosed. I was supposedly allowed to speak with the previous owners prior to purchasing the vehicle and was told they never had a single problem with it. I doubt very highly that it was even the previous owner I spoke with. I was told the car was inspected before I purchased it and they didn't find anything wrong with it. I have a hard time believing that the front end, rear end, power stearing system as well as an air conditioning system and multiple leaks could have been overlooked. I have spoken with Tony and Jeff Odaniel looking for some assistance and or resolution and was told "at least you purchased the warranty." Jeff did offer to allow his service manager to look at the one leak and assured me it is a quick fix. I don't want the quick fix, I want the problem resolved correctly which I don't trust them to be able to do. Please, Please, Please, go elsewhere before you even think of purchasing a vehicle here. Had I not purchased the $1500+ warranty, I would be out over $6000+ in just under 4 months on top of the car payment. More

We have now bought 3 cars from Mike Pocci and will continue to deal with him. He and Bill Ford are great to work with! continue to deal with him. He and Bill Ford are great to work with! More

Phil, I really appreciate your kindness and Phil, I really appreciate your kindness and understanding. You have by far been the best salesman and I will definitely send people your way when lo Phil, I really appreciate your kindness and understanding. You have by far been the best salesman and I will definitely send people your way when looking for a car. It's hard now a days to find car salesman that are not just out to "get a buck or two" and buyers being unsure if they made the right decision, but you have went above and beyond all of my request and have been so helpful from the first day I drove on your lot to just look at vehicles. So I thank you for that more than you can imagine. I hope you have a great weekend and sell 20 cars today!!!!!! :D Jamie McMillen More

Tony Ballinger of ODaniel Ford was great to work with on the purchase of a used Honda Accord Coupe. Tony was very honest throughout the buying process and went the extra mile in answering all my questions the purchase of a used Honda Accord Coupe. Tony was very honest throughout the buying process and went the extra mile in answering all my questions about the car and its service history. Tony even had the car detailed both inside and out prior to my visit to the dealership for a test drive. I would highly recommend Tony and the staff at ODaniel Ford. More

Eager to please, found "my" car in Michigan and got it to me withing 2 days. I felt a little pressure during the deal making time, but that is difficult for me. I am confident I can return to the got it to me withing 2 days. I felt a little pressure during the deal making time, but that is difficult for me. I am confident I can return to them at any time and have new aspects of my car explained. Friendly, courteous - love the small town atmosphere. More

I made a deal for a new car and they assepted it but later they changed it to favor the business and I got scammed out of $1000. They don't keep their word and will scam you any way they can. To make i later they changed it to favor the business and I got scammed out of $1000. They don't keep their word and will scam you any way they can. To make it worse Jeff went along with the scam. More

Had a great vehicle-buying experience. Roy was fantastic! He worked diligently to find the vehicle we wanted that was within the price range we could handle. His persistence was successful because after our He worked diligently to find the vehicle we wanted that was within the price range we could handle. His persistence was successful because after our initial visit to the dealership, we loved the new Ford Explorer but also knew there was no way we could afford it. We also didn't want to settle for the base model of this vehicle either. He kept in communication with us and brought us back in to discuss other options and was able to locate a model that wasn't completely out of our price range and yet still included some of the features we really wanted. We were quite pleased with our purchasing experience. His approach made us feel valued but also didn't use the hard-sell method that usually makes me flee from a dealership. He was able to look at our trade-in, our credit score, and our income and provide us with a realistic and honest picture of what which vehicle we could afford and qualify for. Thanks again to Roy and O'Daniel Ford New Haven. We love our new Ford Explorer! More

From the start Tony was very informative and helpful. The selection of vehicles on the lot and on your website was great, for what we were looking for. Only issue that we had is the quality of the tires on t selection of vehicles on the lot and on your website was great, for what we were looking for. Only issue that we had is the quality of the tires on the vehicle we purchased. Also after taking ownership and really looking it over on the features noticed driver side floor mat was missing and the little tray that goes in the center console. Although i dont beleive it to be are salesman fault or the venue he works at, but perhaps the Odainels on Illinois Road were the car was being held at. Overall Odainals of New Haven and Tony Ballinger made are experince great. Thanks More

Tony is very informative and personable. Working with this group was a Great experience...willing to go the extra mile for you...making sure you were satified before you pulled off the lot. I was introd this group was a Great experience...willing to go the extra mile for you...making sure you were satified before you pulled off the lot. I was introduced to the auto parts team, the management team, and the other sales. Knowing when I came in for anything they are all willing to help. Thank You again Tony for everything ..God Bless More