ODaniel Ford

Sales experience with dealership As frequent car purchaser (seems like I am buying a car every 3 years or so), I had grown so tired of the "dealership game" that I pretty much had gi As frequent car purchaser (seems like I am buying a car every 3 years or so), I had grown so tired of the "dealership game" that I pretty much had given up on them. Do your research (Car Gurus), find a private party and close the deal. This time I decided to try out of town dealerships. Since I was willing to drive (in this case over 4 hours), folks should know I am serious and packing cash. Having said that, after my research and "offer" on-line, I was curious to see the response. Initially it started to unfold like the traditional pattern. Comments such as this is the best we can do, we have more in it than that, etc. etc. I was patient and finally heard from Tony Ballinger. He was straight up with me in regards to the conversation he had with his manager. I made an offer, and that was my offer. The dealership decided to work with me for the overall good of the monthly numbers and to hopefully earn a customer who may become a repeat buyer. If you treat me right, I will be back. I expect to buy another vehicle from Tony in the future. I realize I will not always get the deal I want. If I do, great. If not, there are other dealerships out there that may have a reason to accept my request. Tony got it close enough to give this dealership a shot at earning (and keeping) my business for now and in the future. Tony was very helpful and went beyond the norm in regards to customer service. I also try to through a little extra tip to my salesrep. He decided not to accept my extra cash offer, which only tells me that he will probably still be at the dealership next time I return to buy a vehicle. He has taken his approach to this business as "his business". That's what professionals do. He was a pleasure to work with and I appreciate his honesty and going that extra mile. Thanks Tony! BTW, I purchased a 2005 used Ford Escape. I would reccommend this dealer to people who may be looking for a vehicle. Keep up the low pressure tactics and let your cars do the talking. Quality vehicles at fair prices = sales. We call that a WIN / WIN. I will probably be back at some point, even though it is nearly a 5-hour drive. Next time, maybe the dealership will work with me on my trip up expenses! LOL. Dave McFarland (Louisville, KY) (502) 664-7114 More

C. D. Culp Purchase of 2013 Ford Escape I have been buying vehicles for a very long time 1974 to be precise. I have worked with many sales people and there are only 2 that I can say that I t I have been buying vehicles for a very long time 1974 to be precise. I have worked with many sales people and there are only 2 that I can say that I truly enjoyed the experience and they both work for Ford. Tony had never seen me before last Thursday May 15th and it only took me 30 minutes to figure out that hes was the best salesman I had ever worked with. He took the time to make me very comfortable, no pressure of any kind and I enjoyed that aspect of Tony. He has followed up constantly asking if there was anything else that he could help me with, I even drove back to the dealership to ask a question and he had me rolling within 15 minutes. O'Daniel Ford would be extremely remiss if they ever let him slip out the door to another dealership.Tony is the main reason I would buy another vehicle from O'Daniel Ford. The entire experience was exceptional I do not have one bad thing to say. Carl D. Culp More

Great! Before finalizing my decision on my purchase I stopped in multiple dealerships. O'Daniel dealership stood above the rest. No high pressure sales tacti Before finalizing my decision on my purchase I stopped in multiple dealerships. O'Daniel dealership stood above the rest. No high pressure sales tactics! They actually wanted to make sure the vehicle I was looking at, was indeed the vehicle for me and my needs. Good honest people here and I will continue to keep my business with this dealership. I could easily write another couple of paragraphs describing how pleased I am with Mike and his team but in fact if ur in the market for a vehicle GO SEE MIKE! U will not be disappointed. More

Our Purchase Experience Our decision to purchase a new (2013) Ford F150 Super Crew Cab was driven by a need to replace a 2000 GME pickup with 260000 miles. Ford commercials Our decision to purchase a new (2013) Ford F150 Super Crew Cab was driven by a need to replace a 2000 GME pickup with 260000 miles. Ford commercials were playing and we knew our next pickup would be a Ford. Scott was great! He listened to our "must haves" and "would likes" and spent the next several days searching for the perfect match. He stayed in contact with us throughout the search showing us different options that filled our requirement list. We got the perfect truck and couldn't be happier. Scott was on vacation when we took delivery and he made sure everything was taken care of. We were so impressed that Scott contacted us (while on vacation) to make sure everything went well. We are looking forward to referring Scott and O'Daniel Ford to friends and family. Thanks for the great experience! Thanks Again, Larry & Lori Herb More

Great Dealership Shawn Zuber, Mike Lothamer and the team at O'Daniel always go above and beyond to deliver great service. We have purchased many new vehicles from them Shawn Zuber, Mike Lothamer and the team at O'Daniel always go above and beyond to deliver great service. We have purchased many new vehicles from them and have them serviced at the dealership. We have never been disappointed. Things happen in a timely manner which is very important to us as we need the trucks for deliveries. We trust them to keep us running and they do just that. More

Great Customer Service! O'Daniels went above and beyond to get us into a vehicle we loved at a price range we were comfortable with! Tony treated us like family and stayed pa O'Daniels went above and beyond to get us into a vehicle we loved at a price range we were comfortable with! Tony treated us like family and stayed past closing twice to accommodate us. We will definitely return to give them our business again in the future! More

Working with Phil was an enjoyable experience. We were looking for a specific type of used car with certain extras that wasn't available locally. Therefore he and his sales manager searched other areas o looking for a specific type of used car with certain extras that wasn't available locally. Therefore he and his sales manager searched other areas of the country looking for exactly what we wanted. Phil kept us updated daily on the progress of the search which was awesome. In addition, we enjoyed the no high pressure sales that O'Daniel and Phil offered. We never once heard the words 'What will it take to get you into this vehicle?". When we finally found a vehicle (new) that met all of our requirements, Phil and the team did everything to ensure that we were able to purchase the car through them. They even drove up to Michigan to pickup the car and bring it to New Haven. This went above and beyond what we expected. We have purchased several vehicles from O'Daniel over the years and it is sales people like Phil and the whole staff that keep us coming back! Thanks for making this such a great experience. Kraig & Jenny Kumfer More

Great Service and Fast Mr.Dore made this one real easy, I went into the dealership at 9 am and drove out at 10 am with the car I wanted at the price I wanted! No drama or pu Mr.Dore made this one real easy, I went into the dealership at 9 am and drove out at 10 am with the car I wanted at the price I wanted! No drama or pushy sales just great service. More

I have never purchased a Ford vehicle due to the fact that my grandpa was a Chevrolet dealer for 40 years, but I was pleasantly surprised. It was as simple as going in and talking with Mike and showing h that my grandpa was a Chevrolet dealer for 40 years, but I was pleasantly surprised. It was as simple as going in and talking with Mike and showing him the vehicle that their business had. Even though it was at their west lot, he had it delivered the next day for me to look at. I always dreaded the infamous "pressuring" of a car salesman to buy a vehicle, but didn't feel that in the least with Mike. He not only exceeded my expectations, he answered every question I had about the vehicle. The final negotiation of the price was probably the highlight of the purchase. I didn't expect them to work with me the way they did to get me within budget. I highly recommend going to ODaniel Ford Mitsubishi in New Haven, IN. Thanks Mike! Nick More

When we needed to purchase a vehicle due to an accident, we called Shawn Zuber to start the process of the possibility of replacement. Shawn once again exceeded our expectations. Shawn Found a vehicle an we called Shawn Zuber to start the process of the possibility of replacement. Shawn once again exceeded our expectations. Shawn Found a vehicle and through Ford Credit we were able to accomplish the process quickly and with little effort on our part. This is the third NEW Ford van that our company has purchased in the last five years and wouldn't think of purchasing from anyone else. Thanks Thomas E Williams Nadapro Inc More