ODaniel Ford

Tony Fortner - Customer Support Recognition I am positing about the outstanding sales support we recently received from one of your sales team members – Tony Fortner. Over the last week I calle I am positing about the outstanding sales support we recently received from one of your sales team members – Tony Fortner. Over the last week I called your dealership and Tony answered the sales call. I was seeking a new Ford vehicle for my daughter Ashley who is graduating this weekend from Indiana Tech (yahoo – one down two to go!!). I have to say the support we have received from Tony has been unbelievable. He was very attentive to our needs and worked closely with Ashley to find the perfect vehicle. She drove away this week with a 2015 Fusion. Quite openly I was very concerned about handling this on her behalf from Dearborn Michigan, but Tony’s superior customer service made me totally comfortable that my little girl was being taken of in the right way. ODaniel has a great sales staff and they are representing Ford in a very positive way I can tell you from my latest experience the team is “doing it right”. Many thanks for being part of the Ford team and I am grateful for Tony's help and support. More

best I have ever dealt with. After doing some basic car searching, I had settled on a new escape. Before I knew it Tony had found exactly what I wanted, and gotten me a fantas After doing some basic car searching, I had settled on a new escape. Before I knew it Tony had found exactly what I wanted, and gotten me a fantastic deal on it. The entire staff was very kind, and Tony still checks in to make sure everything is tip top. This is how car dealerships SHOULD be. More

Dissapointed and won't return Purchased a used Chevy S-10 two days ago for my son. I was told that the dealership mechanics has checked the vehicle and found no issues....they said Purchased a used Chevy S-10 two days ago for my son. I was told that the dealership mechanics has checked the vehicle and found no issues....they said this several times through conversations with both myself and my parents. After test driving, my father was able to determine that the vehicle needed new tires and an alignment which was not told to us by the salesman, only pointed out by us. I purchased it knowing this and took it into the shop to have this done only to find out that the steering rods need replaced as well. I understand that buying used, you tend to get what you pay for, but feel that the dealership had to of known the steering rod issue and should have told me. I likely would have still bought it but now I feel as if they were hiding it or even lying about it. Now I am putting $1K in tires, alignment, and new steering rods. While the salesman was friendly, I will not purchase from this particular dealer location again. There are far too many choices today and I will seek out more trustworthy options in the future. More

Absolutely Great Sales Staff I was looking for a 1st car for my son who will get his drivers license a couple of months. We went to several dealers including O'Daniel Ford in New I was looking for a 1st car for my son who will get his drivers license a couple of months. We went to several dealers including O'Daniel Ford in New Haven IN. I just wasn't finding anything I felt was safe and dependable (with reasonable pricing). Phil Swaidner new what I wanted for my high schooler. He called me on a Saturday to let me know someone just traded a car in that fit the criteria I needed. When I looked at the car I was amazed. He had found exactly what I was looking for. Thanks to Phil and his attention to customers needs, my son is driving a Beautiful car and I can sleep in peace knowing I don't have to worry about him breaking down on the road somewhere. He also got me in the perfect price range. Thanks to Phil & everyone at O'Daniel More

Very Pleasant Experience I am never looking forward to purchasing a car, but Tony from O'Daniel Ford New Haven made it very easy and answered all our questions and concerns an I am never looking forward to purchasing a car, but Tony from O'Daniel Ford New Haven made it very easy and answered all our questions and concerns and was very honest and open and very helpful. He is a assist to this dealership. More

Buyer Beware Stopped in to get a spare key made for my truck and they got me for $25 labor for changing a fuse to my lighter. They knew i was in the waiting area Stopped in to get a spare key made for my truck and they got me for $25 labor for changing a fuse to my lighter. They knew i was in the waiting area but were too sneaky to come and ask me if I wanted it changed. Didn't catch that I have a real problem. The "check engine" light must be something new to them. Good thing their 99 point inspection (which I didn't ask for) didn't say I needed a new transmission or new engine. AND I BOUGHT THE TRUCK FROM THEM. Keep up the good work O'Daniel. Sincerely.....Andy Hackman More

"Excellent Service!" We had a great experience at the O'Daniel Ford Mitsubishi dealer. They worked patiently and diligently with us to ensure we found the vehicle we wante We had a great experience at the O'Daniel Ford Mitsubishi dealer. They worked patiently and diligently with us to ensure we found the vehicle we wanted and at the price we could afford. The majority of our communication was done via email and phone due to distance, yet once we actually got to the dealer Mike Pocci had everything set up for us. The vehicle was everything we had imagine and we were able to take it home the same day. We felt confident doing business with them and know if we ever need another vehicle O'Daniel Ford dealer will be our first option. More