ODaniel Ford

First big purchase. I went into Odaniels used car lot in New Haven. I had lots of family and friends that have dealt with Phil in the past and they said he was great. Whe I went into Odaniels used car lot in New Haven. I had lots of family and friends that have dealt with Phil in the past and they said he was great. When I went in to look for nice used fusion Phil hooked me right up and made my experience very easy. Helped every step of the way to find the car for me. Very friendly and easy to talk to. 10/10 would recommend Phil to anyone. More

Genuine I have known Ryan Keebler for awhile and I just bought my 3rd car from him. He has always been genuine and shows love when helping me. I could not as I have known Ryan Keebler for awhile and I just bought my 3rd car from him. He has always been genuine and shows love when helping me. I could not ask for a better person. Phil helped me get all paperwork taken care of. Again he was very kind and genuine and I appreciate Ryan and Phil both. My car was total loss and I was to get a car within one day. More

Smooth Transactions This is our second purchase & Phil Swaidner was our salesman both times. Mike Everson was very helpful with getting us the best interest rate. Ryan Ke This is our second purchase & Phil Swaidner was our salesman both times. Mike Everson was very helpful with getting us the best interest rate. Ryan Keebler gave us a great price on our Escape. Josh Loomis kept us informed on fixing a recall on our Escape. They were all very personal & professional. More

Great Experience! I was undecided about trading in my beloved car, but decided to take a look at a new SUV just to see what I thought of Ford vehicles. I spoke to Phoen I was undecided about trading in my beloved car, but decided to take a look at a new SUV just to see what I thought of Ford vehicles. I spoke to Phoenix over the phone and told him my parameters. He worked with the new car manager to find something that met my (somewhat ridiculous) guidelines. At the dealership, I was not given the run-around that I have gotten at other dealerships. I drove the vehicle, I liked the vehicle, they gave me their best price up front, so I bought the vehicle. Phoenix was friendly and professional and made the experience fun. Ryan was also very friendly and helpful. I would recommend them to everyone in the market for a new or used vehicle, especially those who get tired of the salesman "asking his manager" 5 times during negotiations. Great job guys! More

Phoenix Lost my last car due to mechanical issues but their worker Phoenix helped me find a great 2012 Mazda that I was able to finance for a great price. Wou Lost my last car due to mechanical issues but their worker Phoenix helped me find a great 2012 Mazda that I was able to finance for a great price. Would highly recommend him to friends and family in need of cars!! More

Great Sales Team! My only frustration was that the lot and showroom was COMPLETELY EMPTY on 10.23.17 at approximately 8:45-9:00 a.m. due to the entire sales staff atte My only frustration was that the lot and showroom was COMPLETELY EMPTY on 10.23.17 at approximately 8:45-9:00 a.m. due to the entire sales staff attending a meeting. After some wait time, I finally had a service person retrieve a sales rep for me. I am retired and had the time to wait but many people lead much busier lives and just don't have the time to wait for a sales rep to finish a meeting before being assisted! Meetings are great and much needed but it appears that these meetings become fruitless when conducted during normal business hours involving the entire staff which can result in potential/probable lost sales for the business and lost commissions for the employees. It would be advisable to schedule meetings before/after normal business hours. Note: Has anyone considered the impact with utilizing this company policy/practice and attempt to quantify its impact in lost sales and commissions as well as the frustrations, grief, disappointments, and inconvenience to the customers? (Again, I certainly was frustrated!) A change in company policy/practice regarding the scheduling of sales meetings would be highly recommended and would be beneficial to customers and employees alike! More

Great to work with Our sales person, Phil Swaidner, was really good to work with. He was knowledgeable and took the time to listen to what we were looking for. I woul Our sales person, Phil Swaidner, was really good to work with. He was knowledgeable and took the time to listen to what we were looking for. I would highly recommend him to others. More

Excellent Service - Phoenix Nichols Phoenix Nichols was awesome! Thank you, Phoenix, for your exceptional professional salesmanship/knowledge. I faithfully drove my 1999 Jeep Cherokee L Phoenix Nichols was awesome! Thank you, Phoenix, for your exceptional professional salesmanship/knowledge. I faithfully drove my 1999 Jeep Cherokee Laredo until two days ago. My car started showing age-repairs. My husband and I realized that I needed something more dependable. I work for hospice- I require a reliable / safe car. My husband started searching and found a SUV of interest on the O’Daniel/New Haven dealership website. He inquired and spoke to Phoenix over the phone on Tuesday afternoon. We traveled from Warsaw and purchased the vehicle the following day on Wednesday😀 My husband is hard to please...he is highly satisfied also. 👍 More

Easy process, great staff I was in the market for a used Ford Escape. I knew generally what I wanted as I had been looking at inventory of various dealers online. I went to I was in the market for a used Ford Escape. I knew generally what I wanted as I had been looking at inventory of various dealers online. I went to the dealership Monday morning intending to look at a couple models, but I was not intending to buy. That afternoon, I drove away in my new car! Mike Pocci listened to what I was looking for and matched me up with a vehicle that fit the bill. He didn’t hit me with the hard sell, nor did he try and BS me. I liked dealing with him and would not hesitate to buy again. More

Fantabulous!!!! I am back!!! Just 3 weeks ago we were in to buy a new Edge... And I just got my new 2015 Chrysler 200 S. I reached out to Phoenix in the middle of his I am back!!! Just 3 weeks ago we were in to buy a new Edge... And I just got my new 2015 Chrysler 200 S. I reached out to Phoenix in the middle of his evening, said what I needed. And by the time I made it there during business hours. I had my new car. Phoenix and Ryan continue to wow me with their service, advice and the entire experience. Thank you both for rocking. More