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ODaniel Chrysler Dodge Jeep Ram - Service Center
Fort Wayne, IN
43 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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43 Reviews of ODaniel Chrysler Dodge Jeep Ram - Service Center
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November 15, 2019
She was very helpful and available throughout the repair process. Communicated promptly when there was a delay in receiving the parts . She offered wonderful customer service process. Communicated promptly when there was a delay in receiving the parts . She offered wonderful customer service More
by SI Audi
Employees Worked With
Lydia Wills
August 06, 2019
Really, really BAD experience The quality of their work was really, really bad and the customer service that I received from Greg O'Daniel was really, really bad too! The quality of their work was really, really bad and the customer service that I received from Greg O'Daniel was really, really bad too! More
by DAC
Employees Worked With
January 01, 2019
Honestly with integrity. Their isn't any other dealer I would go to. Friendly honest people want to help make your purchase or service a very enjoyable experience. Their isn't any other dealer I would go to. Friendly honest people want to help make your purchase or service a very enjoyable experience. More
by Sonny
Employees Worked With
Ref Resendiz-Estrada
November 17, 2018
Great place, very friendly and professional! And very helpful.. no pressure to buy and they really try to work with you, thank you again! W place, very friendly and professional! And very helpful.. no pressure to buy and they really try to work with you, thank you again! W More
by Whif3
November 07, 2018
Service review Mark was very helpful today and took very good care of us! The service we received was excellent and could not as for better service. Mark was very helpful today and took very good care of us! The service we received was excellent and could not as for better service. More
by Beckdm03
Employees Worked With
September 30, 2018
Great experience They did everything they said they were going to do in a timely fashion and let me know every step of the way during the process. They did everything they said they were going to do in a timely fashion and let me know every step of the way during the process. More
by Dave70miller
Employees Worked With
July 10, 2018
They went the extra mile! The service team & salesman totally stepped up today to get my Jeep Cherokee fixed. Initially, it was supposed to take much longer but they went the e The service team & salesman totally stepped up today to get my Jeep Cherokee fixed. Initially, it was supposed to take much longer but they went the extra mile to make it happen today. Thank you so much to service personnel Randy, Tyler and Winston and salesman Corey Harris for everything you did. It all ended up much better than I was expecting! This is the reason I have purchased 3 vehicles from O'Daniel. Great work and people. More
by mb
February 21, 2018
Tranbsmission repair Conventional wisdom would tell you not to take your van to a dealership for any transmission work, and this is something I believed until I met O'Dani Conventional wisdom would tell you not to take your van to a dealership for any transmission work, and this is something I believed until I met O'Daniel in Fort Wayne, IN. Their service manager put my mind at ease as relates to their level of professionalism and expertise in transmission work, and he was absolutely right. I got my van back and the rebuilt transmission works as well if not better than new. Additionally, I got all new OEM parts to boot. Thanks O'Daniel. I'd send anyone your way. More
by grade
Employees Worked With
Tyler, Randy Powell
September 19, 2017
Finally...competence and compassion come together! Your service and parts department professionals showed me compassion and competence when I came to pick up a part and get service advice for my Chrysl Your service and parts department professionals showed me compassion and competence when I came to pick up a part and get service advice for my Chrysler accessible van. Since I started becoming disabled from my ALS, I have had a wide variety of experiences and your employees excelled in their sense of compassion as they took care of me. James Meyer answered the questions I had and gave me assurance that they would take care of whatever problems I had. The senior technician, Tony Crawford, joined James to assist with my questions and even installed the seat trim, that I had ordered and came to pick up, at no cost while I waited! And Geina Hissong....what a remarkable young lady she is! She knew that I was struggling to stand at the counter and walk any distance so she suggested I have a seat and she would come to me for signatures and to process payment. Most people that I encounter are truly oblivious to the needs of people with mobility problems but not these people. They saw, they noticed my struggles to stand and walk, and they made every effort to minimize my difficulties and serve me beyond the call of duty. Greg O'Daniel, I hope you know how valuable these three employees are. Do what it takes to keep them and hire more just like them! More
by JSWJr
January 18, 2016
Disorganized and incompetent I had an appointment to get a windshield replaced ,that I originally was told was under warranty as my vehicle is a 2015. I spoke with the service dep I had an appointment to get a windshield replaced ,that I originally was told was under warranty as my vehicle is a 2015. I spoke with the service department three times and they assured me that they had the windshield I needed and spoke with the glass replacement co. The service dept also told the glass replacement co that it was a warranty job. I even called the morning of my appt, as I live an hour away from the dealer, and my appointment was confirmed. I arrived at ODaniels to be told that 1. The repair was not under warranty and would cost me out of pocket and 2. The windshield they ordered had been used for someone else. Thanks for nothing- total waste of time. I then received a call from the manager after I complained. He proceeded to talk to me like I was stupid and explained why glass cracks.....really?? Thanks for wasting my time again Professor. More
by Herendeen3075
Employees Worked With
Maddy Edgar, Randy Powell
