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O'Steen Volkswagen

Jacksonville, FL

4.8
219 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 219 reviews

December 29, 2024

Very professional, friendly, and straight forward. Will recommend to others looking for a new car to see Quan and Matt at Osteen VW More

by bkane17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew D
1.0
This rating includes all reviews, with more weight given to recent reviews.
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you for your kind words! We're thrilled to hear that Quan and Matt provided you with a professional, friendly, and straightforward experience. Your recommendation means a lot to us, and we truly appreciate you sharing your feedback. If you or anyone you know needs assistance in the future, we’d be happy to help! Enjoy your new car! /MM

December 28, 2024

Jacob was very easy to work with and made my experience great. Will definitely be a return customer. More

by Jhumphries
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We're so glad to hear that Jacob made your experience enjoyable and easy. We look forward to helping you again in the future! Enjoy your new car! /MM

December 28, 2024

We showed up on Christmas eve after going to another dealership 2 days before. We met Jacob who was awesome. He helped us out and was very informative. Once we made our decision Leo finished us up. He w More

by Kelly B
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leo H
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rob D, finance 5 stars!
Jan 02, 2025 -

O'Steen Volkswagen responded

Kelly, Thank you for taking the time to share your experience! We're so glad to hear that Jacob, Leo, and Rob were able to provide excellent service and make your experience a positive one. We truly appreciate your understanding about the timing on Christmas Eve, and we’ll make sure to address your concerns with Terrance to ensure that every customer feels valued and supported, regardless of when they’re visiting. We’re thrilled to hear you’ll be back and will recommend our team! If there’s anything else we can do for you in the future, please don’t hesitate to reach out. Enjoy your new car, and thank you for your feedback! /MM

December 28, 2024

Great experience Ana was very helpful. I would recommend her to anyone looking to buy. A car More

by byron.magee
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ana
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you for your wonderful feedback! We're so glad to hear that Ana provided you with a great experience. It's always great to know that our team is making a positive impact, and we truly appreciate your recommendation. If you or anyone you know is ever in need of assistance, we're here to help! Enjoy your new car! /MM

December 27, 2024

Jacob was fantastic and helpful in putting my car deal together! This is our second car purchase from Jacob ! More

by lancebmw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you for sharing your experience! We're thrilled to hear that Jacob was able to help you with another great car purchase. It means a lot to us that you chose to return for your second vehicle—your continued trust and loyalty are truly appreciated. If you need anything else in the future, don’t hesitate to reach out. Enjoy your new ride! /MM

December 27, 2024

Great people, nice experience. Friendly atmosphere, since day one really straight forward. Offices are always clean. More

by Carlos
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

O'Steen Volkswagen responded

Carlos, Thank you for your great review! We're so happy to hear that you had a positive experience with us from start to finish. We pride ourselves on creating a friendly, straightforward environment for our customers, and it's wonderful to know that you felt that every step of the way. If you ever need anything else, we’d be more than happy to help! /MM

December 26, 2024

Jacob is very accommodating, helpful so we have options, definitely not pushy. We got 2 cars this year and he took care of us and gave us time to discuss things so we can make a good decision. So gar, we More

by DMB #41
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2025 -

O'Steen Volkswagen responded

Thank you so much for your kind words! We’re thrilled to hear that Jacob was able to provide you with such a positive, pressure-free experience while helping you find the right cars. /MM

December 22, 2024

I have been to other dealers in the past with my dad, and they refused to speak to me if my dad was present despite me being the sole owner/ lessee of the vehicle. Quan, on the other hand, spoke to me and ma More

by vzj0006
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 23, 2024 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that Quan made you feel respected and valued throughout the process. It's so important to us that all our customers feel confident and comfortable, and it’s great to know that Quan’s approach was exactly what you needed. We’re proud of our team’s commitment to clear communication and excellent service, and we’re glad it made a difference for you. If you ever need anything in the future, don’t hesitate to reach out. Enjoy your new vehicle! /MM

December 22, 2024

Had just started looking for a car, told him my needs and he immediately came out with the atlas and it was love at first sight. It was late so I was going to go back the next day but they stayed late and we More

by Mhmencia
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marquis B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Stephen Branch(?)
Dec 23, 2024 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We're so glad to hear that the Atlas was the perfect fit for you right away. It's great to know that our team made the process smooth, even after hours. We always strive to go the extra mile for our customers, and it’s wonderful to hear that you felt well taken care of. Enjoy your new car, and feel free to stop by anytime if you need anything else. Thanks again! /MM

December 17, 2024

I had good experience dealing with Osteen vw salesman Quan sales manger Matt , Rob and Terrence in financial services were all very nice and professional. I will buy new car from them again . More

by Mike
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew D
5.0
This rating includes all reviews, with more weight given to recent reviews.
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 17, 2024 -

O'Steen Volkswagen responded

Thank you so much for your kind words, Mike! We're thrilled to hear that you had a great experience with Quan, Matt, Rob, and Terrence. We look forward to helping you with your next car purchase—thank you for choosing us! /MM

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