O'Steen Volkswagen

After having a horrible experience at another dealership, I took a chance and called O’Steen in Jacksonville since I would be in town. While the other dealership was rude and pushy and condescending, even b I took a chance and called O’Steen in Jacksonville since I would be in town. While the other dealership was rude and pushy and condescending, even bordering harassment not to mention questioning my integrity….Quan and Matt had me approved and basically in a brand new car in under 3 hours. They made the process easy, they didn’t promise what they couldn’t provide, and I’m now in a brand new car for the first time in my life. They reassured me I had been thru enough and deserved a break and deserved what I wanted. Even during the test drive, Quan took the time to explain all of my trucks features. They made it happen. THIS is how it’s supposed to be done. More

Purchased a CPO from O’Steen VW. Had a miscommunication on the deal. Shame on me for not looking over the paperwork. It also got past the Finance dept. I called and explained the iss Had a miscommunication on the deal. Shame on me for not looking over the paperwork. It also got past the Finance dept. I called and explained the issue and my disappointment. I got a call back Chuck explaining his disappointment in how things went. He offered me to come in and let them show who OSteen really is. Well he proved whom they were. They went ahead and stood behind what I thought was the miscommunication, and went a step further to make the purchase price better for me. To me he proved OSteen values their customers and will always stand behind their reputation for being a 5 star dealership. They serve the best price with top notch customer service. More

Very professional, easy to work with, honest , fair, no hidden charges or gimmicks overall made the buying a car experience very enjoyable. Steven & Quan very good team good people. Thank you, Mike Lynch hidden charges or gimmicks overall made the buying a car experience very enjoyable. Steven & Quan very good team good people. Thank you, Mike Lynch More

Best ever car purchase experience. Marc was super helpful, patient, and knowledgeable. It was a pleasure. Marc was super helpful, patient, and knowledgeable. It was a pleasure. More

I was traveling in from Texas to purchase a pre-owned BMW. Quan went above and beyond to make sure to get me pictures of every detail of the car and made sure I had all the paperwork ahead of time for my BMW. Quan went above and beyond to make sure to get me pictures of every detail of the car and made sure I had all the paperwork ahead of time for my bank prior to me making the trip. It was nice to have someone on my side so I didn't have to worry about any surprises when I came to pickup the vehicle. Thanks again Quan, I look forward to working with you in the future. More

The customer service was absolutely amazing ! Quan and Jacob took great care of me ! I’m now in my dream car, thank you guys so much they’re the GOAT!!! Quan and Jacob took great care of me ! I’m now in my dream car, thank you guys so much they’re the GOAT!!! More

Rashad was professional, prompt and did everything possible to make sure I was taken care of. possible to make sure I was taken care of. More

Wonderful customer service, no pressure environment. Felt that employee’s were really trying to find me the best vehicle possible Felt that employee’s were really trying to find me the best vehicle possible More

What a great experience! The staff was cordial, helpful and I can't say enough good things about O'Steen Volkseagon, I'm a customer for life! The staff was cordial, helpful and I can't say enough good things about O'Steen Volkseagon, I'm a customer for life! More

Just wanted to say that this was a very pleasant experience buying a car. Quan was very professional and honest . Will recommend him fully to my friends in need of a car. Thank you so much Quan! experience buying a car. Quan was very professional and honest . Will recommend him fully to my friends in need of a car. Thank you so much Quan! More