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O'Steen Volkswagen

Jacksonville, FL

4.8
162 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 162 reviews

August 16, 2023

No xx. Absolute honesty the entire way and no fluff. Drew and everyone were very pleasant to work with and just made it a wonderful experience. More

by Michael Blanton13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Taylor Saunders, Andrew Limbrick
Aug 27, 2023 -

O'Steen Volkswagen responded

Michael, We greatly appreciate your positive review! It's truly rewarding to hear that you had a great experience with us. Thank you for choosing us, and we look forward to serving you again! -Mallory

August 16, 2023

Deal went through without a hitch, as expected. Salesmen said he ordered our second key (it was not ordered and I had to come in and inquire which led to me figuring it out). Service center had goo More

by Emery421
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Chris N
2.0
This rating includes all reviews, with more weight given to recent reviews.
Trey M
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zara Andrenyi
Aug 17, 2023 -

O'Steen Volkswagen responded

thank you for bringing this to my attention, please reach out to Chuck Wrye General Manager at 904 322-5100. i would like to discuss what all the issues you are having after you took delivery. Thank you!

August 16, 2023

Love the inital team. 1 month from purchase ac went out. Not happy about that More

by RACHELELY1216
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Marc Trice
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Saunders, Andrew Limbrick
Aug 28, 2023 -

O'Steen Volkswagen responded

We are disappointed that you are having issues with the vehicle you purchased, please reach out to Chuck Wrye General Manager so that we chat about the vehicle. Thank you.

August 15, 2023

You made the sales experience short and enjoyable. Your staff has gone the extra mile to assist with a vehicle fob malfunction. I am very impressed the helpfulness of each member of your staff with More

by jmille8170
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Trey M
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deter
Aug 27, 2023 -

O'Steen Volkswagen responded

We truly appreciate your positive review! It's fantastic to hear that you had a great experience with us. Our team works hard to provide top-notch service, and we're delighted that we could meet your expectations. -Mallory

August 12, 2023

Was welcomed with a warm regards to my purpose for visiting. Great customer service and respect without the pressure. More

by sales030
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Marc Trice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Taylor Saunders
Aug 27, 2023 -

O'Steen Volkswagen responded

We truly appreciate your positive review! It's fantastic to hear that you had a great experience with us. -Mallory

August 12, 2023

Second car purchase from O’steen. See you in a few years for the third. Good deals and the staff doesn’t waste your time with nonsense. More

by VICTORJDEACON
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chuck Wrye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil D, Andrew S
Aug 27, 2023 -

O'Steen Volkswagen responded

Victor, we look forward to seeing you soon to help you with your next vehicle. -Mallory

August 08, 2023

Drew was knowledgeable, personable and made the entire transaction very easy. Probably one of the quickest transactions we have experienced from start to finish. More

by B. Salz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Limbrick
Aug 28, 2023 -

O'Steen Volkswagen responded

We sincerely appreciate your feedback! It's fantastic to hear that Drew's expertise and approachable nature left such a positive impression on you. If you ever need assistance in the future, don't hesitate to reach out. Thank you for choosing us! -Mallory

August 04, 2023

I have brought 3 vehicles from Osteen VW. ...the sales team are not aggressive, which I appreciate. The FOffice is also pleasant to deal with. Highly recommend! Andrew was amazing and per More

by dickenslawfirm
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew S
Aug 28, 2023 -

O'Steen Volkswagen responded

Thank you so much for being a valued customer and choosing O'Steen VW for your vehicle needs! It's wonderful to know that Andrew went above and beyond by personally delivering the vehicle as a surprise for your daughter. We truly appreciate your recommendation and look forward to serving you again in the future! -Mallory

August 03, 2023

The process was quick and painless! Thank you to the team at O’Steen VW! More

by LasseterL
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence R
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil D
August 02, 2023

Andrew took amazing care of me from start to finish, and the entire process could not have been easier! More

by brendanjamesegan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Limbrick
Sep 21, 2023 -

O'Steen Volkswagen responded

It's fantastic to hear that Andrew provided you with such amazing care throughout the entire process. A seamless and hassle-free experience is something we understand every customer values. -Mallory

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