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O'Steen Volkswagen

Jacksonville, FL

4.9
278 Reviews
Discover the go-to Volkswagen dealership in Jacksonville, FL, where VW enthusiasts trust for expert vehicle service on models that demand attention. While the VW brand is renowned for its spirited charm, if you haven't experienced a recent model, now is the time to witness the impressive changes! The entire lineup is packed with contemporary essentials like VW Car-Net. With our suite of smartphone connectivity features, you can effortlessly control your AC, heat, and more directly from your smartphone. Explore the Volkswagen Atlas for sale if you're new to the brand and seeking an excellent starting point. Continue scrolling for additional services and compelling reasons why O'Steen Volkswagen deserves a prime spot on your list.
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11401 Philips Hwy

Jacksonville, FL

32256

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Showing 278 reviews

December 27, 2025

Scott, drew, and the finance manager were awesome. .great experience. Got a 6.6L gas Silverado 2500 for $10k+ below blue book More

by andersontashun22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew L
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 21, 2025

The people, the offer, the discussions were well to the point, but it all took to much time: we arrived at 13:00 & left at 17:00. More

by wolf
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil & his manager don‘t remember the name
Dec 22, 2025 -

O'Steen Volkswagen responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our team, the offer, and the discussions to be clear and to the point. That said, we sincerely apologize for the length of your visit. We understand how valuable your time is, and a four-hour experience is not the level of efficiency we aim to provide. Your feedback is important and helps us identify opportunities to improve our process and streamline the experience for our guests. Thank you again for your honesty and for choosing O’Steen VW. We truly appreciate your business and hope to have the opportunity to provide you with a faster, even better experience in the future.-AS

December 20, 2025

Scott was amazing! !! he worked with us on his day off, lay into the evening the day before that. He got our payments exactly where we wanted them to be and even with al More

by bguy5000
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris N
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2025 -

O'Steen Volkswagen responded

Thank you so much for the incredible review! ⭐⭐⭐⭐⭐ We’re thrilled to hear that Scott went above and beyond to make your experience such a great one. Working on his day off and staying late truly shows his dedication, and we’re so glad he was able to get your payments exactly where you wanted them—while keeping such a positive attitude throughout the process. Your recommendation means the world to us, and we’re honored to have earned your trust for this purchase and your next one as well. Enjoy your new vehicle, and we can’t wait to welcome you back when the time comes! 🚗✨ -AS

December 17, 2025

More relaxed atmosphere working with Scott (our salesman) and Jesse (business manager). We initially went one night to look at a car on our way back to another dealer location. However, working with Scott’s More

by Dog Dad
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesse
Dec 17, 2025 -

O'Steen Volkswagen responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Scott’s relaxed, no-pressure approach and Jesse’s professionalism made such a positive impact. Creating a comfortable, transparent environment for our customers is very important to us, and we’re glad that came through during your visit. Congratulations on your new vehicle, and we truly appreciate your recommendation. We look forward to assisting you again in the future! -AS

December 09, 2025

Great customer service! Thank you so much!am very Happy with my car. Thank you More

by dgladisa84
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2025 -

O'Steen Volkswagen responded

Thank you so much for the kind words! We’re thrilled to hear you had a great customer service experience and that you’re happy with your car — that’s exactly what we love to hear! Thank you for choosing us. If you ever need anything, we’re always here to help!-AS

December 07, 2025

Friendly and easy negotiation no gimmicks Will lease/purchase from Osteen Volkswagen again Good communication More

by feeneygolfer
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Quan R
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2025 -

O'Steen Volkswagen responded

Thank you for the great review! We’re glad to hear you had a positive experience and appreciated the good communication. We truly appreciate your confidence in O’Steen Volkswagen and look forward to helping you again when you’re ready for your next lease or purchase. 🚗✨ -AS

December 06, 2025

Went in knowing what we wanted …. Enjoyed the professionalism of Scott , and his expertise. The entire experience was wonderful. Finding out they don’t work on commissions was a game More

by jenniferfarrell72
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : J Herrera ( finance )
Dec 08, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We're thrilled to hear that Scott’s professionalism and expertise made your visit such a wonderful one. Our non-commission approach is definitely a game changer, and we’re glad it helped make the process smooth and stress-free for you. Congratulations on your new car — we’re just as excited as you are for those first drives! 🚗✨ Thank you for the recommendation, and thanks again for choosing O’Steen Volkswagen!-AS

December 06, 2025

Scott, Andrew and Jacob were friendly, courteous and extremely professional. The entire process was low-pressure and seamless. Easy to give them all 5 stars! More

by Malcolmj2022
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jacob Z
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew L
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2025 -

O'Steen Volkswagen responded

Thank you so much for the wonderful review! We’re thrilled to hear that Scott, Andrew, and Jacob delivered a friendly, courteous, and professional experience from start to finish. Our team prides itself on providing a low-pressure, seamless process, and it means a lot to know that came through. We truly appreciate the 5 stars and are grateful you chose O’Steen Volkswagen. If you ever need anything, we’re here to help! -AS

November 22, 2025

We was in a rush to looking a car for my daughter but they nailed, and did everything very smoothly. I was thinking maybe skip and do later but they were so good and helpful if I could give 10 starts bec More

by Leandro Legentil
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2025 -

O'Steen Volkswagen responded

Thank you so much for sharing your experience! We’re thrilled to hear that our team was able to help you find a car for your daughter quickly and make the process smooth and stress-free. Your kind words mean a lot, and we truly appreciate the 10-star sentiment! We’ll be sure to pass along your compliments to Scott—he’ll be so glad to hear your recommendation. Thank you again for choosing us, and we’re here for you anytime you need us!-AS

November 08, 2025

Scott was great and the dealership got me in and out in less than 2 hours, test drive included, at the price I wanted. Easily my best dealership experience to date. More

by Nick
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Scott Pantin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2025 -

O'Steen Volkswagen responded

Nick, thank you for sharing your experience! We’re thrilled to hear that Scott and our team made your visit quick, easy, and enjoyable. It’s fantastic to know you got the test drive and the deal you wanted in under two hours. We truly appreciate your kind words and look forward to seeing you again!-AS

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