O'Rielly Chevrolet

Had to pay $400 to get a hose replaced that the warranty doesn't cover but should on a 3 year old vehicle. I was told parts would take 2 days. They had my truck for a week. And making an appointment doesn't doesn't cover but should on a 3 year old vehicle. I was told parts would take 2 days. They had my truck for a week. And making an appointment doesn't matter. Not Happy! More

HORRIBLE customer service. They are trying to charge us 1100 dollars to diagnose a bad transmission. We drove our Suburban into the shop for a shudder and loss of power issue They are trying to charge us 1100 dollars to diagnose a bad transmission. We drove our Suburban into the shop for a shudder and loss of power issue and while at the dealership they informed us that it needs a new transmission and quoted us over $6100 to repair. I've looked into this repair and am very mechanically inclined and have found transmission shops do the work for 2800 to 4500 dollars depending on warranty inclusions. I DROVE our Suburban into the dealership and now have to tow it out of there because they have drained the transmission to perform their inspection and diagnosing. Would it be too much to ask to deliver my truck to me in the same condition that I drove it in there in. I'd recommend going anywhere but this place for any servicing needs. *****EDIT***** I went back in to discuss the diagnostic charges with the Service and Collision Director as I felt like I wasn't getting anywhere with the other service advisors and service manager. After explaining to the Service Director Brian my situation and experience with the service shop, we decided that the Original Diagnostic fee of $199 plus two hours for further diagnosing the transmission was fair and warranted for the diagnosis. I paid the $597 for their diagnosis as it is what I had agreed to pay when I spoke to the initial service advisor over the phone. $199 for my initial diagnostic fee, then was asked for a couple more hours to drop the transmission pan, a couple more hours is two hours at around 200 per hour. This would equate to around 600 dollars. This is what I agreed to pay. So, initially telling me I'd have to pay $1,100 to get my truck out of there and I'd have to tow it just didn't settle right with me. I'm appreciative of Brian taking the time to visit with me and remedying the overage in charges. I changed my initial 1 star rating and gave 4 stars as it's their average rating on Google I don't want my experience to influence their rating. More

Richard was very helpful in addressing my issues, and I appreciated him arranging transportation as well. appreciated him arranging transportation as well. More

Had our appt at 0845 and didn't get car back til almost 4pm when we were told it would only take 2 hours 4pm when we were told it would only take 2 hours More

PROFESSIONAL AND DEPENDABLE. I WOULD BRING MY CAR BACK IN FOR SERVICE AND MAYBE EVEN MY NEXT CAR PURCHASE IN THE YEARS AHEAD. THANK YOU AGAIN I WOULD BRING MY CAR BACK IN FOR SERVICE AND MAYBE EVEN MY NEXT CAR PURCHASE IN THE YEARS AHEAD. THANK YOU AGAIN More

Great service representation. Timely delivery of my vehicle. Quality work from the techs. Will be bringing my vehicle back. Timely delivery of my vehicle. Quality work from the techs. Will be bringing my vehicle back. More

Please save your time and money and go somewhere else. It took two hours just to get an oil change and worst customer service It took two hours just to get an oil change and worst customer service More

People were very helpful. Everything was done properly and in a timely manner. Would recommend this dealership Everything was done properly and in a timely manner. Would recommend this dealership More

Have had nothing but issues with every part of the service they provide. This will be the last vehicle I ever purchase from this company. service they provide. This will be the last vehicle I ever purchase from this company. More

I was going to be billed another $100. 00 for same repairs done a week prior. The initial repair was misdiagnosed and had to bring in my truck 6 days later for sale repair. 00 for same repairs done a week prior. The initial repair was misdiagnosed and had to bring in my truck 6 days later for sale repair. More