O'Rielly Chevrolet

$1400 to have a recall done, and poor communicatioin My vehicle falls under a special coverage much like a recall. That explains the testing procedure which involves reving the engine to 1800-2000 rpm My vehicle falls under a special coverage much like a recall. That explains the testing procedure which involves reving the engine to 1800-2000 rpm and seeing if the power steering works. I gave the special coverage number when I initially tried to make an appointment, but the scheduler said I needed to talk with a service adviser and she tried to connect me. After 30 minutes on hold, I called Chevrolet corporate to confirm that my special coverage service bulletin was accurate. I then had Chevy corporate call the dealership and explain to them, just in case they had trouble locating the special coverage bulletin. When I arrived for my appt. It took over 30 minutes to check in, and I brought a copy of the special coverage bulletin, but the service adviser refused to look at it. So I waited another 10 minutes for him to check, the special coverage states that it is good for vehicle upto 10 years or 150k miles. The vehicle is 2011 with 113K so it should have been pretty easy to determine. The service adviser Dennis did make me feel good like the vehicle would be ready that day, and my appt was at 2:00pm. He telephoned my wife at 5:30 to say that he had to talk to his service dept manager about the steering gear leaking. Mine you this was for a recall affecting the power steering pump and the steering gear housing. I tried to call right back to talk to Dennis but they said he had left for the day. I called at noon the following day and got a call back at 2:30, Dennis informed me that my power steering pump was covered by the recall but they couldn't do it, because I was leaking fluid in the boot of my steering gear. I was a little confused by this, especially since my car hasn't leaked any fluid in over a year. I just checked the power steering fluid last week, prior to a trip to Vegas. He said the cost would be $1400 to repair it. I told him I didn't have $1400 to for it and I would order the parts online unless he could get them cheaper. He called back 30 minutes later and told me he could get an aftermarket part and the price would be $1300 but his service manager said he could not fix the recall without that being fixed as it would add increased pressure on the power steering pump and cause it to blow out faster. When I asked him if he had the part number that was needed he said he didn't then, I screwed up and said that I was looking at steering gear kits online and then he said, did I say steering gear I meant your rack and pinion is gone. If you are going to ignore the customer, not repair his vehicle even after you tell him it is covered, ignore the call from Chevrolet Corporate when they call and give you information about the service bulletin that tells you the customer is covered, and keep the vehicle for 2 days you do not need to have customers. I do agree that the Café is an awesome place to wait, and the food is pretty good and reasonable priced. I have had good experiences with this dealership in the past, and am only holding on to my vehicle to give it to my son, in a year. Now I know of a dealership that want be getting my business. More

Excellent service, professional and friendly staff. I normally hate dealerships but buying my car was actually a pleasant experience. Dealer was professional and the entire process was not the long, dra I normally hate dealerships but buying my car was actually a pleasant experience. Dealer was professional and the entire process was not the long, drawn out ordeal that I have come to expect. All staff involved were polite and friendly. I had my son take it in to be serviced last week, oil change and etc., and he reported that everyone he encountered was friendly, the serving took less than an hour, and received a discount coupon for the cafe there where he went to wait. He was very impressed as they had even washed the car. I'll be returning there for another vehicle when the time comes. More

Best car dealership in Tucson. Been working with O'Reilly for st least 8 years. Bought 3 vehicles from them. They always go one step further to make you happy. Ray, our service advi Been working with O'Reilly for st least 8 years. Bought 3 vehicles from them. They always go one step further to make you happy. Ray, our service advisor has been a gem by helping us in many difficult situations, from making sure we are always happy when we leave.Sari was the last sales person we dealt with when purchasing our last new vehicle. Amazing salesmanship, and the best no pressure personality. We walked out of there with a brand new 2017 Chevrolet Impala. Beautiful car!!Thank you guys for being the best. More

SERVICE CALL FOR RECALL I RECEIVED A RECALL NOTICE .. CALLED (CRISS A VERY PROFESSIONAL GENTLEMAN )SERVICE THEN HE CHECKED ON MY PARTS & SET UP A VERY SOON APPT. TO MY CO I RECEIVED A RECALL NOTICE .. CALLED (CRISS A VERY PROFESSIONAL GENTLEMAN )SERVICE THEN HE CHECKED ON MY PARTS & SET UP A VERY SOON APPT. TO MY CONVENIENCE ,, SOON AS I GOT THERE JASMINE ANOTHER PLEASANT YOUNG LADY TOOK MY INFO. & GAVE ME A DISCOUNT CARD FOR THERE CAFE .FOOD WAS GREAT TOO.. IT WASN'T LONG BEFORE MY CAR WAS DONE & JASMINE SENT IT FOR A WASH JOB .. THE YOUNG MAN THAT BROUGHT IT BACK WAS PROFESSIONAL N TOOK TIME TO WALK AROUND TO MAKE SURE THE GSLASS WAS CLEAN & DRY ALL IN ALL THAT WAS ONE OF THE MOST PLEASANT EXPERIENCES I'VE EVER HAD AT ANY DEALERSHIP , FUN ,PROFESSIONAL ,PEOPLE .. ILL BE SHOPPING THE IN THE FUTURE WHEN I BUY CHEVROLET AGAIN ...... THANKS O'REILLY BE SEEING YOU AGAIN More

Wrong diagnosis I was on a road trip and the battery light came so I took my car to O'Rielly's in Tucson to see what the problem was.. The serviceman was very nice a I was on a road trip and the battery light came so I took my car to O'Rielly's in Tucson to see what the problem was.. The serviceman was very nice and fit my car in even though they were very busy, He said it would take 2 hours and he told me the cost. It took 4 hours and they told me they found nothing wrong with the battery or the alternator. We barely made it to Salt Lake City when we lost power. The alternator went out...it is burned. It cost me $90 for them to tell me there was nothing wrong...which was not the case and it could have been very serious had it gone out in the middle of nowhere. More

Women dealing with them. So the 1st time my truck went in. My husband took it in. I was sick. Since then every appt. I have made. And taken the truck in. And gave my # and con So the 1st time my truck went in. My husband took it in. I was sick. Since then every appt. I have made. And taken the truck in. And gave my # and contact info.. The 1st time I took it in myself. Even though I signed everything and gave my contact info.. They called my husband. Pissed me off. They got better the next time. But after that. The sales supervisor called my husband. About buying my truck. My husbands name is not even on the title. And I told them that before. So I think if you are a woman. If you have a husband, father or older brother. O'Reilly would rather deal with them than you. More

Excellent I had a very nice experience from day one and that started with the salesperson Mark Letcher. Service department took over and I've only had great ser I had a very nice experience from day one and that started with the salesperson Mark Letcher. Service department took over and I've only had great service since! We love our 2016 Malibu LT!! More

Gracias de nuevo 🙂🙂 Ese día fui nadamas a checar si podía hacer trade in y resulta que salí con carro del año súper contenta y con el mejor trato de quienes me ayudaron g Ese día fui nadamas a checar si podía hacer trade in y resulta que salí con carro del año súper contenta y con el mejor trato de quienes me ayudaron gracias Jorge traslaviña por toda tu ayuda.. Gracias también a Sonia son lo mejor More

Trade in not paid off It has been two weeks since I purchased a new truck. My trade in vehicle loan has not been paid off. I contacted the dealer and they are telling me It has been two weeks since I purchased a new truck. My trade in vehicle loan has not been paid off. I contacted the dealer and they are telling me the transaction is scheduled to be processed. Why would they postpone the trade in payoff? They can't get title to it until it's paid off which delays their ability to re-sell it. Now the payment is due on my trade in and I'll have to make that payment even though I don't have the car. I'm giving them two more days before contacting a consumer credit fraud attorney. More

Car repair after being "hit and run"; bumper replaced on car Excellent work but I do not remember the name of the employees who helped me and fixed my car. I usually deal with William "Santago" (not certain of t Excellent work but I do not remember the name of the employees who helped me and fixed my car. I usually deal with William "Santago" (not certain of the last name). William is always friendly, professional and has been a great help to me. More