O'Rielly Chevrolet

Totallly disappointed with the service at O'reilly Chevrolet Reported that two (AC) actuators were making an odd noise. Was no more than a mile from the dealership only to realize that only one of the actuators Reported that two (AC) actuators were making an odd noise. Was no more than a mile from the dealership only to realize that only one of the actuators was repaired. Labor for one actuator was 299.98. They said they would replace the other actuator at no charge but could not do anything about the labor charge. They said the labor charge for two actuators would have been close to 500 dollars!? Wow!!! I just don't see how replacing two plastic parts(?) could cost so much?! Chevrolet as a whole should be ashamed of themselves for charging such exorbitant rates! Guaranteed that I will never ever buy another Chevy/GM product. More

Answer to your email. These comments are in reference to my first service visit. Initially, the visit was a little disappointing in that I showed up at the reserved time o These comments are in reference to my first service visit. Initially, the visit was a little disappointing in that I showed up at the reserved time only to wait what seemed like an unreasonable time for someone to even acknowledge I was there. Lots of other cars waiting as well. Eventually someone did check in with me and confirmed that I had an appointment. But then, they left me waiting again for someone else to officially check me in. So my arrival was 9:00 am and I finally went into the waiting lounge around 9:40. My vehicle waited another 20 minutes before it disappeared into the shop. From this point the service experience was very good. The service time was timely and although I had passed on the exterior car wash they washed it anyways. I even had two salesmen try to sell me yet another car. The three dollar credit at the snack bar was a nice touch, but then a cup of free coffee would have been nice. Oh! There was free coffee if you knew where to look. The only other down side was I had decided to check some pricing on extra's for the new vehicle and waited in parts for 15 minutes and couldn't get any help and gave up. Everyone was busy and I guess that's a good thing, but I'm sure I'll purchase what I was looking for elsewhere. As for the vehicle purchase, it went seamless with the exception the vehicle didn't have floor mats. "No problem I'll put those on order and call you when they come in" I was told. The call never came so I checked in with our salesman during the service and the solution was to rip them out of another vehicle. Well! This was fine except they came out of a vehicle being driven by someone and they were dirty. A little disappointing! Also, obviously my truck was probably missing floor mats for the exact same reason in that we purchased new but the vehicle had been driven several thousand miles and probably had the original floor mats ripped out to give to a previous customer. If and when that happened, one of the two plug devices holding the driver side mat was ripped free and was just laying on the floor. I gave that to our salesman at time of purchase. Now that I have mats, I realized there is a hole in the mat without that plug. "No problem I'll get one for you and call you", I was told once again. That was several weeks ago and I'm loosing faith there will ever be a call. More

Outstanding Service starting with initial Call Excellent work repair & results outstanding! New repair process of my front of car all in one day. I was treated special! I would certainly return to Excellent work repair & results outstanding! New repair process of my front of car all in one day. I was treated special! I would certainly return to this site for my car needs or for future car purchases! More

excelent customer service ! great service ! since I arrive to O"Rielly Chevrolet at Broadway Tucson Az. the welcome was awesome by Carlos Tribolet , I Also buy the car in only one visit ,be since I arrive to O"Rielly Chevrolet at Broadway Tucson Az. the welcome was awesome by Carlos Tribolet , I Also buy the car in only one visit ,because the excellent customer service . thanks , for the great service , Maria Maldonado. More

Worst service all the way around. Wouldn't recomend,daughter & son in law went for truck,got quote, they said they'd try for better deal for them & them call back. Still waiting 1 wk Wouldn't recomend,daughter & son in law went for truck,got quote, they said they'd try for better deal for them & them call back. Still waiting 1 wk later. Reported to customer service, they said they'd get to the bottom of it, still waiting, 3 days later. Glad to say they got a truck and an even better deal somewhere else. They would've got taken the first offer its your loss. We will never do business there. Gave one star because I had to, to submit it. More

oil change I came in for an oil change I was met by Ray Garcia. He was very polite and professional. My truck was taken in and serviced. I am very pleased with I came in for an oil change I was met by Ray Garcia. He was very polite and professional. My truck was taken in and serviced. I am very pleased with the service. I think Ray is a great asset to your organization. More

Long waits Had to have a alignment done under warranty and tires needed replaced. Took 4 hours and refused to warranty tires even though truck only has 6k on it. Had to have a alignment done under warranty and tires needed replaced. Took 4 hours and refused to warranty tires even though truck only has 6k on it. When I originally got there for my appointment they had no idea what I was in for and told me they were booked. The communication internally must be bad if you can make a appointment but not know why the truck is in. Good luck and enjoy the coffee bar. More

Service Dept-Not Trust Worthy They haven't fixed the issue with my car and to add insult to injury, I had my white seat cover dirty with oil and punctured with something They haven't fixed the issue with my car and to add insult to injury, I had my white seat cover dirty with oil and punctured with something More

Good service While it took a while to get a ride home and I didn't get a call when my car was ready the service was done correctly and for a reasonable price and I While it took a while to get a ride home and I didn't get a call when my car was ready the service was done correctly and for a reasonable price and I was able to take it home the same day. More

Excellent customer service We were never made to feel like we were just ‘another sale’ and everyone was very accommodating and friendly. We were on a time crunch since we had a We were never made to feel like we were just ‘another sale’ and everyone was very accommodating and friendly. We were on a time crunch since we had a babysitter and the entire team helped to make it a very efficient experience. And we LOVE our new car!!! More