O'Neil Nissan

So things started out well, all of my questions were being answered quickly and efficiently. I sent them all the information requested to get my quote/rate. Once that was done I asked for a copy of the being answered quickly and efficiently. I sent them all the information requested to get my quote/rate. Once that was done I asked for a copy of the contract to go over as anyone would because its common sense. The moment I brought up the contract communication magically became an issue for some reason. I was told "Sure I can write up a contract on monday because today was very busy". First red flag right there. I find it surprising that it was so busy all of a sudden after all the prompt communication I was receiving that day especially considering that we're in the middle of a pandemic where almost no one is going out places let alone purchasing cars but ok. So Monday comes and goes and what a surprise still silence, no communication whatsoever. I had to reach out once again to bring it up and this time the response I received was "Sure let me check on that." And once again radio silence. What is there to check on? You're either doing it or not. Why even bother going through the whole process with me just to ghost me at the end, seriously? Then I reach again ask again for an update and I recieve this response from her, "I will ask my fiance manager now with month end we are busy." Days later and still nothing. I reached out AGAIN for the last time and once again she changes her story and gives this response, "Okay we will do it shortly." And days go by after, still nothing.. xxxxing ridiculous. One simple request and she xxxxs off. So its apparent that she either don't like someone who actually asks logical questions, or there's something shady in the fine print of their contract that she had this big issue sending it to me. All I wanted was to make sure everything checked out before I drove all the way out to this dealer that isn't near me so I can see the car in person and purchase it. Literally that simple but I guess its a good thing, you don't want to end up purchasing a car with a shady dealer who seems to either not care or has things to hide. This was going to my first car purchase as well. What a shame. Ended up going with a different dealer that had the same car and options as the one I was considering getting at this dealer, and somehow they were able to do everything without any issues unlike you were. They literally laughed when I told them about this experience I recieved from you. Oh and if you're wondering who the wonderful employee I had the privilege of being taken care of, her name is Danielle Mulligan. She truly is the star employee of your dealership, you should give her a raise. More

This was a great first time experience with buying a car. Darrel made me comfortable through the complete process and the finance team was great also. Darrel made me comfortable through the complete process and the finance team was great also. More

I want to thank Daryl Smith for all of his help! After Daryl asking me a lot of questions about exactly what I was looking for in my next car . . At that point he was able to pull up one car and it was ex Daryl asking me a lot of questions about exactly what I was looking for in my next car . . At that point he was able to pull up one car and it was exactly what I had been searching for !! The whole team at O’Neil Nissan where amazing! They truly treated me like family . The three people I had interactions with included John Arpa , Connor Stokes and Drew Pearlman. Everyone I met was more helpful than the next ! This was Truly the best experience I’ve ever had when buying a car .. The car I bought was a 2017 Nissan Rouge that was certified with only 7000 miles ! I feel like I bought a NEW / used car ! I highly recommend Daryl Smith if your looking for a car he was amazing to deal with ! No pressure just wanted to help me find exactly what I was looking for in my price range !! Again I couldn’t be more happy with my new/ used car !! More

I went to O'Neil nisssn to sell my Sentra, while I was there I saw a used maxima that looked pretty good, i asked Marin about it and he made me a great deal so I bought it. I will give Marin at O'Neil ni there I saw a used maxima that looked pretty good, i asked Marin about it and he made me a great deal so I bought it. I will give Marin at O'Neil nissan all of my business from now on. More

Came to look at the car almost near closing time on a Saturday, Brian had it all set up ready to go! Loved it, started some paperwork & put down a deposit. Was suppose to pick it up ready to go on Tuesda Saturday, Brian had it all set up ready to go! Loved it, started some paperwork & put down a deposit. Was suppose to pick it up ready to go on Tuesday. Brian did his best, what he could do. We sat for almost 2 hours, car was not ready like it was supposed to be. Back & fourth in the shop, parts not there, dent guy not there. We took her as is cause of our hour drive there. Brian mailed the parts that were suppose to be replaced and touch up paint as well. Recieved parts today damaged. I am absolutely frustrated but we made a call to Brian after hours and waiting for a call back. I am sure he will have the part sent again and hopefully we can move forward with me loving my new car. More

I've been leasing Nissan vehicles for about 12 years now, but was my first experience at O'Neil and by far the best! I test drove on Saturday, and picked up on Monday - the fastest, smoothest process in all but was my first experience at O'Neil and by far the best! I test drove on Saturday, and picked up on Monday - the fastest, smoothest process in all of my car buying and leasing experiences - which are MANY! The dealership was clean and well kept. All of the sales team was warm, friendly and helpful. More

Wonderful service. Friendly and great communication. Walt contacted me with the best deal that fit my needs and made my transition to a new lease the easiest I’ve had in 9 years of leasing with Nissan. contacted me with the best deal that fit my needs and made my transition to a new lease the easiest I’ve had in 9 years of leasing with Nissan. More

Very nice customer service it was very detailed oriented with great customer service will highly recommend to anyone getting a car thank you so much with great customer service will highly recommend to anyone getting a car thank you so much More

Rob was nothing but amazing to work with. He was honest and realistic to the goals that I was trying to reach! Would recommend anyone to come to O’Neil and realistic to the goals that I was trying to reach! Would recommend anyone to come to O’Neil More