O'Neil Buick GMC
Warminster, PA
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Good work, stinky outcome The work was quick and thorough but when I got my car back it smelled like cigarette smoke. I am a non-smoker and no one I have in my car smokes, so The work was quick and thorough but when I got my car back it smelled like cigarette smoke. I am a non-smoker and no one I have in my car smokes, so it happened while at the dealership for the oil and filters change. More
Quality service The service team and mechanics are knowledgeable and always get you in and out in a timely manner. I would highly recommend them to everyone The service team and mechanics are knowledgeable and always get you in and out in a timely manner. I would highly recommend them to everyone More
Everyone looks to greet an d help I got there was greeted took no time to get set up for service the shuttle driver for a ride to Horsham they called to tell me what zi needed for insp I got there was greeted took no time to get set up for service the shuttle driver for a ride to Horsham they called to tell me what zi needed for inspection with cost very pleased paid my bill it was raining my car was pulled inside for me I was very please with the the whole experience More
Poor Communication/Rude So I brought my car there and wAs sure that what was wrong with it should be covered under my powertrain. They made me feel like it was my fault, that So I brought my car there and wAs sure that what was wrong with it should be covered under my powertrain. They made me feel like it was my fault, that it wasn’t going to be covered and then didn’t get back to me for over two weeks. I called daily and they made me feel stupid for calling and checking in but when I didn’t call nobody called me to let me know what was going on... I went three weeks with no car until I finally was given a loaner and then everything went well from there More
Horrible service everytime Always a negative experience. This time was tires not inflated after tire rotation and warning lights in car about pressure. Also 10 days past two Always a negative experience. This time was tires not inflated after tire rotation and warning lights in car about pressure. Also 10 days past two years they wouldn’t cover the service under the 2 year maintenance agreement even though they had only provided me 1 service in two years. The car only has 12,700 miles. So I had to pay for a tire rotation and they didn’t even check the pressure. More
Smooth Transaction The team at O'Neil handled this transaction like the professionals they are. Everyone who worked on the deal was kind, courteous and helpful. No har The team at O'Neil handled this transaction like the professionals they are. Everyone who worked on the deal was kind, courteous and helpful. No hard pressure sales, no gimmicks, straight forward service. More
Shuttle home Driver very pleasant,good driver. I preferred to use the shuttle rather than a loaner..On the following day my car was fixed and I was picked up and t Driver very pleasant,good driver. I preferred to use the shuttle rather than a loaner..On the following day my car was fixed and I was picked up and taken to get my car. More
Parts pricing Needed a light bulb for 2013 Buick enclave. Dealer pricing was $265 for a 2.5" in bulb. Found bulb at Advance auto supply for $165, and was told it Needed a light bulb for 2013 Buick enclave. Dealer pricing was $265 for a 2.5" in bulb. Found bulb at Advance auto supply for $165, and was told it would be even cheaper online! Then had to pay $65 for installation which was reduced to $47 because I was upset over price of bulb, and the difficulty of installation. Submitted complaint to PA atty gen. for review! Past experience was ok, but thought pricing was on the high side. More
Leaky Tires and New Car Job was completed quickly and efficiently. Service staff was their usual courteous selves, returning my original call and quickly arranging an appoin Job was completed quickly and efficiently. Service staff was their usual courteous selves, returning my original call and quickly arranging an appointment . There was no delay in the appointment time, More
low air pressure in tire . . . again! Overall i had good service. I was ale to make an appointment and they could take my car quickly. My tire was repaired quickly.. Courteous and effic Overall i had good service. I was ale to make an appointment and they could take my car quickly. My tire was repaired quickly.. Courteous and efficient. Just don't know why my tires keep leaking. More