O'Neil Buick GMC
Warminster, PA
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Fabulous and Caring Team! With Angela’s follow up, Keith’s knowledge along with commitment to customer care and Joe’s outstanding customer service, O’Neil is our dealership! We With Angela’s follow up, Keith’s knowledge along with commitment to customer care and Joe’s outstanding customer service, O’Neil is our dealership! We talked to several dealers and hands down we know we made the right choice. The O’Neil team cares! More
Fair & Honest My salesman Tom Wardle was the best! Tom helped me find the truck I wanted and then gave me a great deal. I got the highest offer from my trade as w My salesman Tom Wardle was the best! Tom helped me find the truck I wanted and then gave me a great deal. I got the highest offer from my trade as well. Tom & O’Neil GMC Rock! More
Exceptional Customer Service! Exceptional customer service throughout! I couldn’t be more pleased and will continue to be a customer of the O’Neil family! I was coming from a very Exceptional customer service throughout! I couldn’t be more pleased and will continue to be a customer of the O’Neil family! I was coming from a very long time customer at another dealership and decided to check out O’Neil Buick GMC in Warminster, PA and I am so glad I did! I wish I had only done it much sooner! I truly had no idea what I was missing all these years. My first contact with O’Neil Buick GMC was with Kate who is extremely pleasant to talk to. She got back to me very quickly with the quotes I had asked for. Anytime I had a question she right away had the answer. I spoke with her pretty late. I probably kept her even over the time she was supposed to go home but she still was helping me and replied to every email I sent. She set up a time for me to come in and was even able to do the exact time I asked for. When I walked into the dealership I was greeted with Kindness and was not at all overwhelmed as other places are when you walk into their showroom. Frank came over and kindly introduced himself and then brought Kate out to meet me who it just as pleasant in person! Kate had Frank all set with everything we discussed prior to my arrival and Frank even had the car ready for me to test drive. The process from beginning to end was smooth and easy. During my time there Mike O’Neil came over to greet me and induce himself. He genuinely thanked me for coming in and wanting to be a customer. When going over everything with the rates Frank made sure that I understood everything 100%! Once that was done I meet with Joe to complete the finance process and paperwork. He also made sure that everything on paper was exactly what I expected and agreed upon with Frank. Again, wonderful customer service. Everyone was so friendly, not just a few, but all of them and showed that they actually care. It felt like I had known everyone for years! Once that once done Frank went through the owner’s manual with me, set me up with the GM rewards and my first service appointment. He even brought me to the service department where I meet Bree who you can tell is the sweetest person. They offer so much including car shuttles and car washers at no cost. While I was giving the tour and all my car was being completely cleaned nice and shining including inspection and a full tank of gas. Once that was done Frank went over the inside of the car and even paired my phone. He really went above and beyond! They made such an impression I even remembered all their names! I left there knowing I was happy with my new Buick and that I made the right choice with O’Neil! Thank you all for making me feel at home! More
Great Customer Service Prompt service and friendly, courteous service people. The car wash after was a surprise bonus! It was my first visit to O’Neill GMC and it certainly Prompt service and friendly, courteous service people. The car wash after was a surprise bonus! It was my first visit to O’Neill GMC and it certainly won’t be my last! More
Frustration, Incomplete work, lack of experienced mechanics In the past two months. My truck has been back to the dealership 3 times for the same issue. Stalling out, check engine, window not working. Broke In the past two months. My truck has been back to the dealership 3 times for the same issue. Stalling out, check engine, window not working. Broken bug gaurd from the 2nd visit that no one reported when in for service until I brought it to your attention. Then the wash guy admitted to breaking it. I understand some things are out of your control but even the salesman agreed that some things should have been fixed right the first time. its frustrating and a waste of my time going back and forth , having to borrow a car for days, not getting good quality service for my truck. More
Always Great Svc!! This is my second lease with GMC/Keith! He always explains my options clearly and make the experience a breeze! I would definitely recommend him to ot This is my second lease with GMC/Keith! He always explains my options clearly and make the experience a breeze! I would definitely recommend him to others! More
easy no hassle Went in to test drive. Had to "sleep" on our decision and no one bothered us. We made decision based on excellent customer service and price. Went in to test drive. Had to "sleep" on our decision and no one bothered us. We made decision based on excellent customer service and price. More
Kind words I been using Oneil Gmc to purchase and referring friends for years now. Joe chello always goes out of his way to make me happy! Thanks I been using Oneil Gmc to purchase and referring friends for years now. Joe chello always goes out of his way to make me happy! Thanks More
Service department Great service. Was in and out in less than a hour. Was able to enjoy my whole Saturday. Thanks Oneil Buick. You guys are the best. Great service. Was in and out in less than a hour. Was able to enjoy my whole Saturday. Thanks Oneil Buick. You guys are the best. More
Fabulous The service department was fast concise and very friendly. I brought the car in earlier then my appointment and the we're very accommodating. And whe The service department was fast concise and very friendly. I brought the car in earlier then my appointment and the we're very accommodating. And when I pAid she was very pleasant More